Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 141-160
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
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Date Published

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Review from E T (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely well cared for at Defoe Court.
The staff are amazing, it is like a big, happy family.
I spend a great deal of time here every day and I am so content with the care that he receives.

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Review from John L (Friend of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home feels like home.
It just feels normal, friendly, really good.
The staff are fantastic, nothing is a problem.
The whole atmosphere is like that of a family.
If I ever need a care home I hope I will find one as good as this.

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Review from E T (Resident) assisted by family/friend published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, the staff are all very caring and nothing is a problem.
Whilst this is not home, I consider it my second home.

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Review from Carolyn T (Day Care) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ethos, caring friendly passionate staff that go the extra mile to make my friend feel at home. Always welcomed with a smile and a hello every time I visit my friend, even get asked if I would like a cuppa! Very impressed with this care home and would definitely recommend Defoe to my relatives
and friends.

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Review from Joshua R (Grandson of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not thank everyone enough at Defoe Court for everything they have done, not just for my grandad but for me as well. All of the staff are very friendly and have made me feel welcome every time I visit the home. I am extremely grateful to everyone at Defoe Court for making my granddads life the
last year or so peaceful and as comfortable as possible. Thank you.

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Review from A H (Granddaughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and treat the residents and visitors well. My grandad is very happy here.

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Review from Thomas H (Grandson of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience here has been very pleasant and my grandad is very happy here.

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Review from Ron C (Brother-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just been recalling how well the home looked after my brother in law and his wife over Christmas.
Not only did they set up special seating and catering, they provided drinks!
Having experienced several care homes with other members of my family, this establishment is by far the best.

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Review from Georgina J (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The past two years, my husband has been a permanent resident at Defoe Court Care Home at Newton Aycliffe, suffering with a debilitating illness. During that time we have celebrated birthdays, anniversaries and all activities the home provides that stimulates the residents and contributes to their well
being. The home is kept clean, well decorated with fresh bedding and clothes for the residents every day.
I am made welcome and enjoy my visits with my husband and all the staff who are extremely busy but still find the time to do excellent work.
Thank you Defoe Court.

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Review from Stuart O (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the staff and the way they care for my mother in this difficult time.

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Review from David O (Husband of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the staff who look after my wife - very sociable and caring.

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Review from Lesley O (Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took a couple of weeks to settle in but very happy now. Staff and management are very helpful and caring all day every day.

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Review from Joanna G (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in the home for almost two weeks and is settling in better than we hoped for as she is being so well cared for by the wonderful staff. It was a very difficult decision for mum to leave her home but after a series of falls at home, thankfully no serious injuries sustained, the family
and mum knew alternative care was required to keep her safe. The Home Manager and her dedicated team have made mum and the family feel very welcome and have made a difficult time much easier to cope with. We know it is early days and mum still has to adjust to the move but we feel confident the care and attention she is receiving will help greatly with the transition.


On behalf of the family, I would like to thank all the staff for being so caring and supportive.


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Review from Felicity F (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad loves Defoe Court. 'It's like a five-star hotel with extra perks (nursing care),' he said. I was very worried about putting him in a care home, as he had been totally independent up to 98 years of age.
However, having broken his shoulder, following a fall, I had no choice because the only thing
he could do unaided was feed himself.
Having been visiting a dear friend in Defoe Court, for a number of months, we had no hesitation when a room became available. My husband and I can't praise it highly enough.

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Review from Megan S (Granddaughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved to Defoe Court Care Home recently from another care home, after a negative experience in another care home, myself and my family were apprehensive. From day one of my grandad moving into Defoe Court the staff were friendly and welcoming and treated myself and every member of my family
with kindness and compassion. Nothing is ever too much trouble for the staff at Defoe Court they go above and beyond our expectation every day in regards to my Grandad and ourselves as a family. It was a really difficult decision choosing to move my grandad whom after a stroke required nursing care 24/7, But his move to Defoe Court is something that has warmed us greatly. As a family now we know we can settle knowing that he is receiving the best possible care that he deserves. The home manager has made us feel welcome and is a fabulous individual whom I could not recommend enough; A woman with incredible knowledge who has taken the time to personally make sure my grandad is welcome.

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Review from Brian D (Son of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks my Dad has been at Defoe Court I cannot describe how fantastic all the staff are at this amazing facility. The care and understanding the staff demonstrate to both my Dad and my family are beyond wonderful.

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Review from Susan M (Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is supreme! I had tea/coffee am and pm, with cakes and tunnocks.
My friends got them in Northumberland. Never got to Durham!

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Review from E N (Friend of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit on a weekly basis. It's very clean and tidy. Meals look very good. The staff are very friendly and always have time to talk.

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Review from Helen P (Daughter-in-law of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff at Defoe Court Care Home enough for their care of my father-in-law. Everything about the home is spot-on, friendly, helpful and the staff are caring. Food and cleanliness are excellent. Feels like home. Thank you.

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Review from D M (Friend of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend on a regular basis and find the care home to be very clean and well run.
The staff are friendly and caring, the food appears to be very well cooked and the menu varied. The staff are always cleaning and the dining room is set out in a very appealing way. I wouldn't hesitate to recommend
Defoe Court.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.