Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 161-180
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
  • 20
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  • 0
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Date Published

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Review from Graham B (Grandson of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful. Nothing is too much for them. Since arriving they have settled in very well. Much of this is down to the staff.

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Review from Roy J (Son-in-law of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is so content he loves it. He's been in for one year and he joins in all the activities. Staff are wonderful, very caring and nothing is a bother. He enjoys his trips out with other residents and he is also in a man's club.

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Review from Pamela J (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Defoe Court for just over a year and he loves it. I am so pleased we picked this home. Every time we call in he is doing something, whether that be chair exercise, playing domino's, even joining in at the man's club. He loves his outings. The staff are brilliant, nothing's the
bother. He is always clean and tidy. We are so pleased he is here.

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Review from K D (Friend of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited Defoe court, having returned to Aycliffe and finding out an old neighbour had moved here. I was apprehensive due to the experience I have had with another home, from the outside the home looks tidy and I was immediately greeted by a young girl from the laundry. She was extremely helpful,
taking me to the room I needed and offered tea or coffee and a reassuring chat. The staff were busy caring for others but were all friendly and welcoming, the meal served at Sunday lunchtime was also offered to me and I must say it looked amazing.
The home was beautifully clean with no odours and residents and staff were laughing and joking together.
My neighbour looked clean and well and could not have spoken more highly about the staff. He told me it’s his happy home! I left feeling like I had visited one large happy family and I wanted to say to the staff of Defoe court... well done to all of you, you are doing an amazing job and have changed my view on care homes completely!

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Review from Kath H (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam recently resided at Defoe care home, as a family we were worried if mam would receive the excellent care we felt she deserved, we weren’t disappointed all the staff and I mean all the staff are brilliant with the residents and families. Nothing was ever too much, mam was always clean and tidy
and never did I feel mam had been left or her needs forgotten. We are a large family and visited several times a day at different times, on each occasion we were made to feel welcome, all questions answered, to be honest, we dreaded mam going into a care home but her medical needs became too much to manage at home. Defoe came close to what could be described as a second home, I would have no hesitation in recommending it to anyone.

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Review from Glyn E (Respite Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only a couple of hours to get used to having to go to Defoe Court due to my wife having an accident (and my only carer) understandably, I was very apprehensive. They have gone above and beyond to make my stay as comfortable as possible and cannot fault the staff or home at all. It is also lovely
having the grounds to sit in or my wife being able to be with me during the day.

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Review from Jackie E (Wife of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Realising that, being my husbands only carer, I could not care for him at home after breaking a bone in my foot, we managed to get the last available room at Defoe Court (5 mins away from home).
We found that the staff could not do enough for us to put our minds at rest and I was allowed to spend the
days with him which helped us both. Fully recommended.

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Review from Janet C (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother went into this home all the staff have been great.They are all friendly and helpful. I feel that mam now has more than just me as family as she is treated with love and respect. The home is clean, comfortable and mam seems really content. I would recommend Defoe Court Care Home to anyone
who needed care and treatment. I can't find fault with anything.

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Review from C H (Grandson of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my grandparents are being well looked after and that they seem happy. Everyone is very friendly.

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Review from Janet T (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very worried about coming to live at Defoe Court, however, from day 1 he was made to feel welcome and at ease. He can't praise the staff enough, enjoys the food and feels safe. I can now sleep easily at night knowing he is being cared for and is happy.

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Review from C B (Niece of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very pleasant, caring and very approachable. I would recommend to friends/family as a safe homely environment for their loved ones.

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Review from Kelly D (Granddaughter of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Defoe court my grandad has gone from strength to strength.. the care and support he has had in this time has been amazing. He smiles more.. has gained weight. The ladies who work there treat him like their own father. It's heartwarming to see.

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Review from G C (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Defoe Court Care Home are unfailingly helpful and courteous even when they are busy. The home manager is a real asset because she has gone the extra mile to facilitate my friend speaking to her son (who is abroad) every day on the telephone. This attitude is refreshing.

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Review from Anne B (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with this care home.


The staff are all lovely and treat dad like a king. His room is cosy. It really is just like home but with many benefits. The kindness shown to dad is outstanding.


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Review from Colin M (Son of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot overstate how pleased I am with the care my mother receives at Defoe Court. She is so happy and every member of staff is so kind and loving to her it gives me great comfort especially as I live so far away. I would have no reservations in recommending Defoe to anyone wanting a safe secure loving
care home for their loved ones.

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Review from Samantha D (Granddaughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brought my grandad to Defoe Court today for some respite care after a broken hip. He had been struggling at home alone but was worried about going into a home. I cannot begin to say how grateful we are to the manager and all her staff at Defoe Court for how easy they have made today. They made my Grandad
feel so at home immediately and he is already looking forward to joining in some if the many activities on offer. It was reassuring to see him so settled before we left him tonight and knowing he will have the support he needs to continue to recover from his surgery.

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Review from Norma J (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and caring, they are all approachable.

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Review from Rachael S (Granddaughter of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, so helpful and friendly. They have all made my nana feel really at home. The home is very clean and tidy, and the food is delicious. The gardens are very well cared for and so pretty.

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Review from Geoffrey S (Nephew of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87-year-old auntie arrived here in July following an operation. The nursing care she has received has been of a very high standard and I feel safe she is now in much better health.
All the staff are friendly and very helpful. Nothing is too much trouble and my auntie is very happy here. There are
lots of activities throughout the week to break up what could be "long days".


Visitors are always greeted with a smile and regularly offered refreshments when the tea trolley comes around. I would have no hesitation in recommending this care home to anyone considering a stay whether on a temporary basis or permanent basis. HC One is truly happy care home.


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Review from E S (Relative of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, good meals and activities.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.