Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
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9.6 74 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.

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Care Provided by Derwent Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Baron (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Derwent Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Derwent Care Home Reviews (74)

Total of 74, showing 1-20
9.6

Derwent Care Home has a Review Score of 9.6 (9.598) out of 10, based on 22 reviews in the last 2 years. Over all time Derwent Care Home has 74 reviews.

Overall Experience

  • 61
  • 12
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  • 1

Date Published

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Review from G S (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Derwent Care Home a very pleasant and friendly place for my mam. The staff showed genuine care and interactions with my mam and other residents. The home is always very clean and tidy. Totally satisfied and confident that my mam receives the best care at Derwent. Thanks to all concerned.

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Review from J H (Daughter-in-law of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home nearly everyday to see my mother in law. I cannot tell you how happy and content she is, she absolutely loves it. The staff are wonderful, and she is often in awe of the care and attention she gets. I never worry when I leave her as I know she is safe and happy. The home is always very
clean and tidy as are the staff. They make her any food she wants as she is a very fussy eater, however, it is sometimes not hot enough for her. She would go mad if she knew I was writing this. She is no bother and never complains. Thank you all.

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Review from O B (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always immaculately clean and well-maintained. The thing that makes this home so special is the staff. They are always pleasant and so useful to the residents and everyone who visits. I cannot praise them enough.

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Review from C H (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam moved into the home in September last year. We still have a few ups and downs with her but overall she is happy to be here. The staff look after mum really well and we as a family feel much better knowing mum is safe and cared for.

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Review from J B (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer and attention my dad has received over the last few months in particular from the warm friendly staff at Derwent Care Home has literally brought him back to life. After a time in hospital we thought he only had a matter of weeks but thankfully that has not been the case, and whilst his dementia
is worsening he is brighter and seems content that I can only be down to the care he has received. Thank you.

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Review from Yvonne P (Sister of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the entertainment lady is so lovely, she takes my sister to Bingo etc and always has the time to talk to us and explain what my sister has been doing. The floor staff are also very nice and helpful. I cannot comment on the manager because I have never met her and friend and I come in every week.

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Review from C W (Friend of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Called in unexpectedly on our way back to Birmingham from Edinburgh. Our friend was in the dining room having dinner. We were offered a cup of tea in the conservatory while waiting. The staff are very friendly and there is a lovely atmosphere in the care home. The home is very clean and bright. Our
friend is quite settled now and enjoys being there. She gets her hair done once a week and likes the singing activity.

Reply from Julie Baron, Home Manager at Derwent Care Home

Thankyou so much for your lovely comments, I will pass this on to our lovely staff


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Review from David W (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Derwent Care now for over 12 months and I feel very happy that she is being cared for here. Staff are friendly and helpful, and her room and the whole place in general are kept very clean and smelling good. Quality meals are provided as well as numerous activities for residents to
take part in.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thankyou so much for your lovely comments which I will happily share with all of the care home staff.


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Review from E W (Granddaughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The changes to my grandma since arriving at Derwent Care Home have been outstanding. My grandma is once again living and not just existing. My grandma is involved in daily activities and weekly trips out to the local coffee morning and afternoon bingo. I cannot thank the staff enough no job is too big
or too small. The home is always looking and smells lovely. There is no other place I would wish my grandma to be.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you for your lovely review, we are so happy that your Grandma is enjoying her new lease of life here at Derwent care home.


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Review from P W (Niece of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my aunt's 100th birthday and I was told everything would be arranged by Derwent. We arrived and decorations had been put up. The table was beautifully decorated with an amazing cake with my aunt's name on it. We had a really delicious Sunday Lunch with her then went into the lounge where a carer
had something special on T.V. for her. The staff went above and beyond all expectations and my aunt and all the family had the most wonderful time.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you for the lovely review, we are so happy that you, your aunt and the family had a great day.


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Review from L M (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very impressed with all aspects of the home. The staff are very friendly and can't do enough for me and my mam. Derwent is lovely and clean. They provide excellent care for my mother.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for this lovely review. I will pass this on to the staff team


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Review from S N (Wife of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband's admission (due a stroke) to Derwent in January 2024 I can honestly say that I feel I couldn't have chosen a better place for him to be cared for. I initially chose a home that was close by for visiting but soon became very aware that there are so many other factors to be considered.
Derwent is an exceptionally clean and tidy home welcoming from the very beginning. The food is good and every care is taken to provide to the patient's personal preferences. This I have found in abundance from all the staff at Derwent from management down to all those you really see for example the kitchen and laundry staff. My husband and I have always been shown respect, love and care they are always helpful, friendly and compassionate and I would recommend this care home to anyone looking for a care home for a loved one.

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Review from M B (Wife of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Care Home - the name says it all. The staff care very much about their residents. They are all treated with dignity and love in very pleasant surroundings. It is reassuring for relatives and friends to know that their loved ones are in a safe place and will be well looked after. The food is
good and the facilities excellent. They showed great kindness to my husband and I and my family appreciated the care given to him. Our sincere thanks to everyone.

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Review from K B (Granddaughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma came into Derwent Care Home at the end of May, I cannot praise Dewent enough. The home is very clean and tidy. All the staff are very friendly. My grandma is in the dementia unit she is very happy being here. All the staff are amazing and nothing is too much for them. Very caring and supportive
with the residents and also with the family members taking time to listen to and resolve any concerns you may have. Activities within the home are amazing. Coming to Derwent to visit family members makes you feel at home. The food is excellent with so many choices to choose from. I am very happy my grandma is here. She is in excellent hands.

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Review from Diane D (Daughter of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mam was admitted on May 24. I was not happy with the whole admission process. The day of her admission, she was greeted by staff at the main entrance, then staff directed us to the top floor by telling us to take the lift and gave us the code for the lift and go to top floor, your room is up there.
not very appropriate. The four days she spent there she had 08:00 tablets given at 11:15 am and 12 pm my dad questioned why she was getting her tablets at that time, he said shortage and staff sickness?. We took her down to the ground floor where we could sit outside with her but were told by staff she couldn't have her lunch there, she had to go back to the top floor. There was no stimulation for her on the top floor. We asked staff what activities are there for those on the top floor we were told nothing really, they just wander up and down the corridor. My dad went in and saw the DM giving her morning tablets again at 11:55 pm. Not surprisingly he took my mam out of the home that day, no one challenged him.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thanks for taking the time to leave your review Diane. We value feedback from all residents, their families and friends as it allows us to evaluate the service we provide at Derwent. We acknowledge your comments and would like the opportunity to discuss your concerns further. If you could give me a call directly on 01207 563886 or email derwent.manager@mariposacare.com at a time that suits you, so we may discuss this further and provide support in any way we can.


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Review from S D (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Derwent for 4 years and has been cared for with a great deal of care, respect, and compassion. Knowing that she is in a safe environment is invaluable to the family. The staff do a fantastic job, in what can be very challenging circumstances at times. The new Manager has implemented
lots of changes since coming into the post, all of which are improvements to the care home environment, both internally and externally. Currently the ‘home’ is undergoing major transformations to make it even more ‘dementia friendly’, for all residents/carers/visitors, which is a huge bonus.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for these lovely comments I will pass these on to my staff. These are very exciting times for the residents, their families, and staff we are all looking forward to seeing the end results of our Dementia care refurb.


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Review from Audrey F (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly, lovely people, always asking about my well-being, which is lovely! The manager is a beautiful woman who goes out of her way to check in on everyone! I am happy and at ease with my mother's care, and think the activities and experiences they provide are great! Thank you!

Reply from Julie Shield, Home Manager at Derwent Care Home

Thank you so much for this lovely review; I will ensure these kind words are passed on to all my lovely staff.


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Review from Junel F (Friend of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy and well cared for by friendly and experienced staff. Her meals are of good quality and are well presented. Her room is clean and her laundry is always returned appropriately. The building itself is clean and is always heated well.

Reply from Julie Shield, Home Manager at Derwent Care Home

Thankyou so much for these lovely comments I will pass these over to the staff


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Review from Judith A (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and friendly. They are very kind to my mother. They seem to work well as a team. The home is always spotlessly clean. It is a very well-run home. The food could be a little more varied.

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Review from Christine B (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always appear caring, polite and welcoming occasionally appear to be short-staffed but do make time to meet resident's needs. The menu at times is repetitive with limited choices. I feel at times staff are not kept updated on residents on going medical problems.

Reply from Julie Shield, Home Manager at Derwent Care Home

I would like to thank you for your kind comments and I will pass these on to the staff members. We do have a four-week seasonal menu and an alternative menu to choose from but I will ask the chef to review this. I will look into the other comments and address them where necessary.


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Derwent Care Home is calculated as follows: ( (184 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 256 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Julie Baron

Job Title: Home Manager

Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.


Frequently Asked Questions about Derwent Care Home

What types of Care is Derwent Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Derwent Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Derwent Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Derwent Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derwent Care Home to the centre of Newcastle upon Tyne?

9.4 mile(s) as the crow flies, distance by road may be significantly further.