Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
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9.6 75 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.

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Care Provided by Derwent Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Baron (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Derwent Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Derwent Care Home Reviews (75)

Total of 75, showing 41-60
9.6

Derwent Care Home has a Review Score of 9.6 (9.597) out of 10, based on 23 reviews in the last 2 years. Over all time Derwent Care Home has 75 reviews.

Overall Experience

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Review from Barbara R (Sister of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff and very caring. Management was very helpful.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comments they are much appreciated.


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Review from A P (Sister of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The very caring staff made us feel at ease. My brother seems happy and at home here.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for submitting a review for Derwent your comments are appreciated.


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Review from B W (Friend of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, friendly a lovely place to live.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

This is brilliant to hear thank you very much for your comments.


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Review from P T (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my mother were greeted on arrival and put at ease as we had to do lateral flow tests, we were assured that this is to keep the residents safe. We were then sent to the back entrance and told to put PPE on, this was so we didn't have to go through the home. We put PPE on in a little foyer before
being allowed in the home. I think this is a great setup as the residents are put first and aren't put at any undue risk. The visitors' room is right next to the rear entrance. The staff brought my dad down, it was great to see him as I haven't seen him for 9 months. Thank you!

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much we love looking after your Dad


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Review from Carole S (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides everything we could possibly need for mum. The facilities are excellent and the staff are professional and very caring.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Your comments are greatly appreciated thank you very much.


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Review from Kelsie H (Granddaughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the brilliant staff who deserve more recognition for the fab care they provide. During the covid pandemic, it has been heartbreaking as a family not being able to visit my Grandma. However, the biggest comfort to us was knowing that she was being well cared for at Derwent Care Home. Having
visited regularly before the pandemic, we could trust and know that our loved one was receiving person-centred care by the brilliant staff who act in her best interests and go above and beyond, also maintaining a good relationship with my Grandad her husband.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for taking the time to complete a review card, your comments are very much appreciated thank you again.


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Review from Kay P (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Care Home staff have looked after my mam during covid and when she was very poorly with kindness and care. We are very grateful for their support and dedication. It's been a tough year and we couldn't be more grateful. Thank you to all the staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your comments much appreciated, it is a pleasure to have your Mum in our home.


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Review from J E (Son of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides for my mother's every need. In what has been a difficult year, the staff have been excellent. I have been able to video call every with, and the activities have managed to keep my mum entertained and mainly alert.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your comments, they are much appreciated.


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Review from Maureen E (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has done a brilliant job looking after the residents and keeping them all safe. Couldn't ask for more.
A big thank you to all the staff.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind words, it's a pleasure to be looking after your loved one.


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Review from Linda D (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Care Home is excellent. The best thing that happened to my mother. Best staff ever. Words cannot describe how grateful I am to everyone that looks after my Mam.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comments, your mum is a pleasure to look after.


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Review from M T (Wife of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful. I know my husband is in safe hands.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you for your kind comment, it is a pleasure to take care of your husband.


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Review from Margaret C (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay in this home. I have met most of the staff and they are all very nice. I would highly recommend this home.

Reply from Alison Donnelly, Home Manager at Derwent Care Home

Thank you very much, Margaret, for taking the time to complete the review for Derwent.


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Review from I H (Husband of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent in every way.

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Review from J R (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum continues to receive a good standard of care from staff who clearly know her needs.

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Review from Julie J (Daughter of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere gratitude for the professionalism and care our mother received during her last days in Derwent Care Home. She was always treated with the utmost empathy and respect. Also for the help and support our family received during the past few weeks. Thank you so much.

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Review from Tracy L (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at this home for about 12 months. Overall I find the care and the facilities very good. The staff are approachable and caring, but they could do with more staff on duty.

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Review from Pauline T (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here nearly a year.
I consider myself very lucky that my mum is so well looked after in an excellent environment with professional staff.

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Review from C R (Great-grandson of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and polite. The home is clean and tidy as well and grandma is much happier now she has moved into the home.

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Review from Sharon S (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love that Mum is here. As an ex Age UK CEO I understand how to review care and have nothing but praise for the home, in particular, the staff are lovely, helpful, friendly and kind. The food always looks lovely. Rooms and communal areas clean and warm. Mum's dementia has progressed but feels confident
she is in the best possible place, getting the best possible care.

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Review from O M (Brother of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent in every way. Good care, plenty of activities, excellent staff, friendly home from home atmosphere.
If I have to end up in a care home, this would be top of my list.
I could not fund a care home that provides as much care as this home does.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Derwent Care Home is calculated as follows: ( (192 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 268 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Derwent Care Home

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Meet the Team (1)

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Julie Baron

Job Title: Home Manager

Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.