Derwent Care Home

Newcastle Road, Low Westwood, Newcastle upon Tyne NE17 7PL
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9.6 75 Reviews
  • Derwent Care Home, Newcastle upon Tyne
Derwent Care Home is situated in the Derwent Valley, within the hamlet of Low Westwood immediately to the west of Hamsterley in County Durham. The River Derwent flows at the bottom of the valley, over which the care home benefits from wide-ranging and stunning views.

The care home offers residential care, dementia care and respite care. The modern and spacious home, located over three floors, has forty-four purpose-built and attractively decorated en-suite bedrooms.

Each floor has its own dining area and lounge spaces where residents can choose to relax. Residents and their visitors also benefit from a bright and uplifting conservatory, leading onto a secure balcony, with beautiful views over the valley.

In the local village, there is a regular bus service that commutes to nearby Consett, Newcastle city centre and the local Metro Centre which is one the largest shopping centres in the northeast. The village also has a post office, hairdressers and barbers, church (who the home work very closely with), a community centre and an Italian restaurant.

The GP surgery is situated along the road from the care home and they offer resident’s a weekly ward round as part of their service.

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Care Provided by Derwent Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Baron (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Funding & Fees Guide for Derwent Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Derwent Care Home Reviews (75)

Total of 75, showing 61-75
9.6

Derwent Care Home has a Review Score of 9.6 (9.597) out of 10, based on 23 reviews in the last 2 years. Over all time Derwent Care Home has 75 reviews.

Overall Experience

  • 62
  • 12
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  • 1

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Review from Michael F (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home in May as looking for respite. The manager was helpful and supportive which gave me confidence that this was the right facility for my mother. She is now a permanent resident. The staff are welcoming and caring but also very professional in their approach. The home is very clean and
comfortable with excellent facilities to support my mother's care. My mother is safe, has made friends and is well looked after.
Knowing that my mother's needs are being met means that the stress we were under has greatly reduced.
I have no hesitation in recommending Derwent to others.

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Review from Louise A (Friend of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome to the care home, was offered refreshments, felt very comfortable and at ease.

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Review from Sheila C (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred here from another home because of its closure. She was three months short of her hundredth birthday which was a big move for her and the staff were very kind and made her most comfortable.
She enjoys her time and she is becoming used to her new carers which is a great comfort
to me.

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Review from Mary S (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy in this lovely home and the lovely staff and the lovely handyman and manager and staff. This home is near to perfection as can be.

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Review from Danielle A (Granddaughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just been to visit my grandad and it is the first time I have been in since the refurbishment and it is beautiful, what a difference from before.
Staff very smart in new uniforms.
I was made very welcome with tea and biscuits in the conservatory. My grandad was very happy in the lounge with
his magazine and music playing in the background.

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Review from Siobhan A (Granddaughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is very well looked after by the staff here. I am always made to feel welcome by the carers. The home is always clean and tidy and always looks nice. It doesn't feel like a residential home which my grandad and I both like. I especially like the new decor in the home. Very happy with the
way the residents and carers interact.

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Review from Les A (Son of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home and I am always made to feel welcome when I come to visit my dad. I am always offered refreshments or if it is meal time, an option to have a meal with him. It doesn't feel like a care home. Just one big happy family. All staff work very hard to care for my dad as well as others.

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Review from June M (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resides in the home and has done for the last three years. All the carers are extremely caring with her and show a high degree of empathy with her and with our family. The manager is approachable and efficient. As a family, we are very happy with our mother's care although sometimes we feel
that the staff are stretched at times being able to cope with the resident's needs.

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Review from Elizabeth M (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy as a family, with the care our mother receives. The staff and management are wonderful, but feel that they are stretched at times! Over the last 3 years the staff seems to have diminished!

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Review from Dorothy M (Wife of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has enjoyed his stay in the home. He has been well cared for. He has enjoyed his stay very much.

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Review from J A (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Care Home, which has just completed a very good re-refurbishment, has looked after my mother (and her sister now deceased) for many years now to my complete satisfaction. The management and staff are friendly and very approachable and more to this point, knowledgeable regarding mother's condition,
mood etc.
Overall, I recommend this care home to anyone.

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Review from Nicola M (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the moon with the home, service, fantastic care given to my dad. Would recommend to family and friends.


Would like to thank all staff.


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Review from William S (Brother of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant to deal with. The staff and management who treat me with a great deal of kindness and respect. Carrying out my wishes when asked.
The home is very well kept and has a good aura.

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Review from Pat W (Daughter of Resident) published on 9 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum regularly and I'm so impressed at the care and activities given to the residents. Mums social worker visited recently and was very very impressed.
I'm so happy to know that my Mum is happy and well cared for. I'm so glad we chose Derwent Care Home and would recommend it to anyone looking
for a place for an elderly relative.
I took Mum out on Sunday and when we returned she told the carers 'it's lovely to be back'. Brilliant recommendation from a resident ??
I'd like to take the opportunity to thank the manager and her staff for all they do.

Reply from Kim Chambers, Home Manager at Derwent Care Home

Thank you for taking the time to write this review, we really do value the feedback we get. We strive to provide a pleasant and enjoyable living environment for our residents and we are glad your mum is happy at Derwent.


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Review from Susan H (Daughter of Resident) published on 18 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father stayed at Derwent Valley Care Home for respite in Nov/Dec 2015 and he was very happy with the level of care he received.
He states the staff are efficient, friendly and caring in their delivery of care and the food was excellent.
Care staff were a visible presence and a thank you to the
care taker who went out of his way to provide a TV.
Overall a very pleasant stay and he will be happy to return.

Reply from Kim Chambers, Home Manager at Derwent Care Home

Thank you for taking the time to leave us a review, we really do appreciate the feedback. We are pleased to be able to support your family and that your father was comfortable during his stay.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Derwent Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Derwent Care Home is calculated as follows: ( (192 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 268 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Julie Baron

Job Title: Home Manager

Joined: 2024

We would like to introduce Julie Baron as the Home Manager at Derwent Care Home. Julie has excellent experience in the health and social care industry and brings with her a wealth of knowledge in the sector. We are delighted to have Julie leading our fantastic team at Derwent Care Home, and looking forward to seeing the impact she makes on the home.