Review from Jennifer A (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

The most friendly approachable, professional people with a family feel to the place. This made Dads time have cherished and I was always most welcome when visiting. The staff are very diligent and the "top of their game" in my opinion.
Keep up the great work you really made a difference for us.

Reply from Katie Barnett, Marketing Administrator at Hollie Hill Care Home

Thank you, Jennifer, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate your kind words and thank you for taking the time to let us know how we are doing. Have a wonderful day.

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Review from Jane H (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

My mam had a recent temporary stay at Hollie Hill. She was well looked after and the family felt she was in a safe and secure environment. The home maintained high standards in all areas. There was plenty of activities planned and residents were encouraged to take part. The staff were all very nice

and always happy to help. I would definitely recommend this home to anyone looking for care for an elderly relative.

Reply from Katie Barnett, Marketing Executive at Hollie Hill Care Home

Thank you, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Should you need anything else in the future, please do not hesitate to reach out.

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Review from S J (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

My Mam has been in Hollie Hill Care Home for nearly 5 years she has settled in like it's her home friendly staff that do care about their residents. Plenty of activities and they strive to make improve and do more. You can keep up with the activities and information through the private social media

group which helps keep you connected to the home. Hollie Hill helped to arrange for my Mam to renew her wedding vows which was a lovely day.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you for your positive feedback towards Hollie Hill Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. Our Magic Moments Together programme encourages all-around wellbeing and is varied to provide interesting activities for mind, body and soul. Over the past 12 months, we have invested heavily in training and support for our teams to deliver stimulating and meaningful activities based on individual interests and hobbies all aimed at benefiting residents and improving quality of life.

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Review from Joan M (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

My Mum always received the highest standard of care during her time at Hollie Hill Care Home I cannot commend all the staff highly enough. She was looked after with affection and felt safe and contented. She enjoyed taking part in the activities organised and they certainly helped and stimulated her

during the lockdowns. Visits were well organised, it felt like nothing was too much trouble to facilitate them. As a family we received a lot of help and kindness from everyone at Hollie Hill .

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Joan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Karl M (Son of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience

Highly satisfied with the standard of care my mother receives from the staff at Hollie Hill Care Home. The staff are all friendly and treat the residents with respect and their dedication during the pandemic cannot be underestimated.

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Review from Caitlin M (Granddaughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience

My grandma is a resident here and the care that she receives is outstanding.
I take my hat off to all the lovely ladies (and one staff member who she always talks about) that care for her! She is so content and happy and you can see by the photos uploaded and her face when you see her how happy she

is. I know how comfortable she is which gives us as a family peace of mind.
Everyone is so welcoming and caring and I wouldn’t want my grandma anywhere else!
She always has a story to tell us about one of the carers and tells us how they made her laugh and everyone is “lovely”.

Thank you to every single one of you from the bottom of our hearts.
Your care, even through the most difficult times, has been second to none and we as a family are extremely grateful.

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Review from Sandra H (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

Everyone is very friendly and also helpful. My mam has settled in really well.

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Review from Ethel S (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

My mothers care is absolutely outstanding throughout, not just through Covid.

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Review from J A (Son-in-law of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent. The home is spotless in appearance. Very high standards all round.

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Review from Eva S (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience

I was made very welcome during my visit. All the staff were friendly and helpful. My mam is very happy and content, and I am sure that she is very well looked after.

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Review from Margaret S (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience

Everything so well organised, making everyone feel safe and protected. All staff so helpful and a warm welcome to us.

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Review from Susan R (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

I have had three visits since the reopening of care homes, each visit has been very well organised, the staff have been very helpful, plenty of sanitising stations available for use, plenty of PPE available. Mam is well cared for, obviously, the food is fantastic as she has put weight on. (Previously

I would find food all over the house so this is good to see).
Thank you to all the staff who have kept my mam safe during the pandemic. Can't wait until she can come out and we can walk around the street. Roll on the next stage.
Thank you for it's a definite 10 from me.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Susan, for your comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and that your recent visits at the home have gone so well.

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Review from Vivienne H (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience

My mam has been in Hollie Hill for 5 years and she has always received very good care. The staff always make time to keep you updated with any changes needed to keep my mam safe and comfortable. I will never be able to thank all the staff enough for all that they do, especially during this difficult

year.

Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Vivienne, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Rebecca R (Granddaughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience

I would just like to say a massive thank you to all the staff at Hollie Hill. They have been caring for my grandma through this pandemic and the staff have kept her entertained throughout. They are great at keeping us informed of how she is doing and arranging video calls to see her face. Thank You.

Hollie Hill is fantastic and I highly recommend it. I’ve never seen Grandma so happy and interactive in games and activities. We can’t wait to come to visit when we’re finally allowed to.

Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Rebecca, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hollie Hill Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Kevin T (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience

Security is very good. The home entrance greets you with a signing in book and warm/pleasant surroundings. The home is extremely clean and tidy. The manager has an open door to anyone wishing to speak to her relating to the home. Manager and staff are very good with the residents, and will often go

above and beyond their duties to ensure the residents are happy.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Kevin, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Ruby T (Sister of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience

I really would recommend this care home, really helpful and understanding staff. My brother has been looked after in these difficult times and the staff are doing a really good job, really appreciate everything they are doing for him. Thank you.

Reply from Kristen Fitzgerald, Marketing Assistant at Hollie Hill Care Home

Thank you, Ruby, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Selina H (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience

Huge thank you to care home manager and nurse for helping my mam to ring her granddaughter and wish her a happy 30th birthday, it made her day. Mam loves celebrations, and this call made it possible. Thanks for making it happen, fab.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Selina, for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Lesley U (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience

I called in to speak with the home manager without making an appointment as my mam was in the hospital; end of life, and I really need her close to me. The home is just around the corner from where I live, and any problems, I could get there straight away. The overall standard of care was excellent

care and support to mam and her family. Soon after mam was admitted, on Mothers Day, the home sadly was on lockdown and the only end of life care had visitors. The home was cleaned to the highest standards, well done. Food always on offer, though mam was eating very much. Sadly on the 16.4.20 mam passed away peacefully.
Just want to say thank you to all the team, everyone works very hard.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Lesley, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out. Take care, Lesley.

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Review from Ashleigh J (Granddaughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

When my grandma was first taken into a care home setting, I was really worried about how she was going to cope as she’s always been able to do things in her own home and for herself up in till her stroke. Going into Holly Hill has really changed my mind on her being there; the staff are all so lovely,

so caring and my grandma loves them all. This year has been extra hard with care homes closing and not been able to see loved ones, but they have gone out their way to let all my family do Facetime with her even when we don’t live together, meaning more than one call. I also cannot thank them enough for how they have helped my grandma over this last few weeks when losing my mam (her daughter) and keeping my grandma going and been able to get her to the funeral. I’ll be forever grateful to them for bringing her. Yous are all amazing.

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We are so sorry to hear about your Mother but pleased that your Grandma was able to attend the funeral, and hope that our team were able to give her some comfort at what must be a very difficult time. Please let us know if there is any more we can do. Take care.

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Review from Brian W (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

Hollie Hill is comfortable, clean and well-run. I am told by my mum that the food is good and she always clears her plate. The garden is large and well-kept and has a very happy feel to it.
The rooms can be decorated and furnished by the resident’s family if desired and can accommodate a single bed,

double wardrobe, chest of drawers, bedside table and two chairs without feeling cramped. The ensuite washroom is basic but has plenty of space for a cabinet, shelf and all the necessities to be clean and comfortable.
There are bright and cosy residents’ lounges and plenty of activities for residents to take part in if they want to.
For me, though, the outstanding feature of Hollie Hill is the staff. They are always there with a friendly smile and a kind word, even when they are obviously busy. I know from mam’s comments and from meeting the staff on visits that they really do care about the people they look after and are also quietly (ish) professional. Real stars!

Reply from Olivia Shields, Marketing Assistant at Hollie Hill Care Home

Thank you, Brian, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Hollie Hill Care Home

Care Provided by Hollie Hill Care Home

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Funding & Fees Guide for Hollie Hill Care Home

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