Review from R T (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother has come here for rehabilitation on an Intermediate Care Scheme.
It has a warm, caring atmosphere. All the staff are devoted to their residents and committed to doing the best job possible. The food is homemade, plentiful and it looks absolutely delicious.
Staff treat my mum like a regular

resident. They are kind and patient with me to in spite of my anxieties about my mum.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you for letting us know how we are doing at Hollie Hill Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how well your mother has settled in.

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Review from Lynn E (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother was cared for from 25/7/18 to 5/8/18. During that time the staff have been wonderful and so caring and considerate to her (and all of her family). She has been treated with dignity and respect and lots of humour which I feel is so important. Her last days with you were special and we appreciate

that so much.

Reply from Ronnie Cavanagh, Marketing at Hollie Hill Care Home

Thank you, Lynn, for your feedback and for taking the time to share your experience at Hollie Hill Care Home. We are so sorry to hear about your Mother but pleased you felt your Mother received great care and hope that her time at Hollie Hill did see some friendships flourish, especially with the care team.

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Review from Kirsty P (Niece of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience

Would like to thank all the staff who looked after my uncle while he was there you have all been great thank you all so much

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hollie Hill Care Home

Thank you, Kirsty, for your kind comments about your recent experience at Hollie Hill Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J M (Wife of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience

The staff are 1st class at this home. I cannot find fault with anyone at any time, nothing is a problem. My husband passed away this morning and the I got was amazing. Thank you.

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Review from Karen J (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother went into Hollie Hill Care Home end of October. I cannot fault this home at all, staff lovely, very friendly. My mam has settled in better than I imagined. Very helpful staff in every way possible.

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Review from Heather T (Friend of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

Celebration of my friends 100th birthday, what a party, absolutely brilliant! Thanks to all concerned, music, dancing, children from local primary school and a lovely spread of food afterwards with tables, beautifully presented. A wonderful birthday for my friend.

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Review from C L (Daughter-in-law of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law had been in and out of hospital three times when it was evident she couldn't manage on her own at home. Going into the home to give her time to recover from the operation was fantastic she had time support and meals provided which meant she recovered. Now she is ably living in her own

home.

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Review from Susan A (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

This care home is outstanding warm and welcoming. Staff have a great understanding of visitors feelings as well as residents. One lady has bee outstanding helping and welcoming my dad to this care home reassuring him and caring for him. The manager explained and took the time to talk to me and reassuring

me.

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Review from Jean G (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

Thoroughly enjoyed the bath.

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Review from John S (Brother of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

My sister has been a self-funding resident in the EMI ward of Hollie Hill since 24/04/2008 with advanced Alzheimer's Disease. The EMI ward is on the ground floor with access to a secure garden. Residents are normally washed and dressed for meals and helped with feeding where necessary. They are encouraged

to walk when able. The bed in my sister's room has an 'active' mattress to reduce the risk of bed sores. Medical attention appears to be prompt and I have been advised whenever this has been necessary. Trips out for residents have always been a few compared with claims from other homes but now my sister would be unable to participate. Staff spend some individual time talking to residents though recently effort appeared reduced due to increase in monitoring paperwork. The home is clean and has had modifications and bright redecoration at least once during our involvement.

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Review from Barry K (Son of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience

Staff are extremely friendly, caring and professional. I know that my mother will be looked after without fear of her being rushed into A&E at the first problem. I feel totally satisfied and reassured that I can leave her to go on holiday and more importantly she feels safe and very happy. The staff

have gone the extra mile to help her settle in for which I am totally grateful.

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Review from Stanely M (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

Mam was a resident for 9 weeks until her death. During that time she received excellent care, all the staff treated her with true kindness and dignity. On the day she arrived a carer said 'this is your mam's home for a while and it is also yours, help yourselves to tea/coffee etc'.

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has a lovely calm welcoming atmosphere and there was always someone available to answer our questions and guide us through this very sad time. I'll never forget when mam had a hospital appointment; they got her ready, did her hair, she looked a million dollars, and after getting back later we were exhausted, a lovely lady arrived with a tray of tea and cake.
Hollie Hill should be proud of their amazing dedicated staff. Thank you.

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Review from Michala S (Granddaughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience

My grandmother was admitted for end of life care. The carers and staff treated her with dignity and respect, making her as comfortable as she could be in her final days. They also made us as a family very welcome and showed us compassion.

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Review from Melanie W (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience

Hollie Hill is a lovely, clean and friendly environment for elderly people to stay. The staff are lovely, the decor is lovely and the meals are hot and substantial.

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Hollie Hill Care Home

Care Provided by Hollie Hill Care Home

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Funding & Fees Guide for Hollie Hill Care Home

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