Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX
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9.9 76 Reviews
  • Holly Lodge Care Home, Shildon
Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity. The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Holly Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Bissett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Care Home Reviews (76)

Total of 76, showing 21-40
9.9

Holly Lodge Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time Holly Lodge Care Home has 76 reviews.

Overall Experience

  • 60
  • 14
  • 1
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  • 1

Date Published

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62

Review from Heather W (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised home, caring, clean and knowledgable. Always helpful towards information about him, i.e. health, personal appointments. His needs are well catered for always. Very warm welcome whenever visiting the home from all the staff.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Enjoy seeing family and friends back in the care home enabling us to pass information to loved ones face to face; thank you for the kind review.


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Review from M B (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my dad being in this care home. Everything is well organized and related back to me; they treat him with respect and dignity. All staff and management make time for us with a friendly, happy approach. Definitely would recommend this home to anyone.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

The above review is very much appreciated. We like to keep loved ones informed as much as possible.


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Review from Susan T (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Holly Lodge for my dad as it is immaculate. The staff are very pleasant, obliging and professional. He has adapted really well in his first week and I'm convinced it is because of the input from the staff. The manager has been very understanding and supportive.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your kind review, your dad has been a pleasure to look after since he has come into our care home and we look forward to getting to know you all more during his time in our care home.


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Review from Lynne B (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over these difficult times, I have found all the staff very helpful and supportive. Any treatment Mam needed was given and I was informed straight away. Very pleased with the care Mam receives. Our grandmother was also in Holly Lodge Care Home for a few years and also received the best care then also.
I would recommend Holly Lodge to everyone.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Everyone at Holly Lodge really appreciates your kind review and we will continue to provide the best care possible to all our residents and families.


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Review from C E (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and friendly environment where the staff are always helpful and courteous and greet you with a smile. They have my admiration for the way they have continued on in extremely difficult and testing circumstances.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your very kind review and we will strive to continue with the good work from all our team.


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Review from A L (Friend of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted by the care home in many ways. Cleanliness, courteous response by all staff towards visitors and residents. My friend was petrified of having to go into care as many years ago his late wife was badly treated by staff. However, I have seen him very happy and relaxed within this
excellent care home. I can see joy in his face thank goodness. Well done.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your kind words and we are very pleased that we made your friends stay at Holly Lodge a positive experience.


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Review from D B (Granddaughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite lockdown my nana always sounds happy.

Reply from Caroline Bissett, Home Manager at Holly Lodge Care Home

Thank you for your kind review the team at Holly Lodge have worked extremely hard to keep the resident's spirits high during this difficult time.


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Review from Deborah M (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was only in for a short stay to help her get back on her feet and mobile after three weeks in hospital but the care she received was excellent. The staff were fantastic, really friendly and got her back to her normal self in no time. As her stay was during Covid-19, I felt like I was ringing all
the time but nothing was too much trouble and once Mam’s test came back negative I could visit her in their garden.

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Review from A G (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was only in for a short stay, staff helped her get to the point where she could manage at home. Stayed during Covid-19 so unable to visit but the staff were lovely when I phoned of dropped things off.

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Review from N B (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and cares have given my parents the very best of care and go beyond what is expected of them, giving them dignified treatment, due care, stimulus to eat, immediate medical attention when required, watching over them safely and securely whilst helping keep their sense of humour active.

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Review from Thomas T (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I found out my father had died through a third party, and missed his funeral because this care home took the word of an individual who they never did a check on. I was the only blood relative alive (his son), how can this incompetence be tolerated, I have no closure and do not know whether my father
has been buried or cremated, his last wishes was to be with my grandmother and grandfather in Durham. I am still awaiting a death certificate, and cannot believe the incompetence of this care home.

Reply from Chris Beastall, Director at Holly Lodge Care Home

Thank you Thomas. Firstly, it was a pleasure to care for your father over the last few years – he was delightful, and we believe enjoyed his time with the Holly Lodge family. Since your review, we have spoken – and we hope made it clear that your father’s step-daughter was listed as next of kin. She took care of his affairs. Unfortunately, and despite having mental capacity, your father never informed us of your existence. It’s not to say you weren’t in his thoughts, but he never mentioned you nor would we question his step-daughter as your father’s named next of kin. We wholeheartedly understand you being upset at his passing, as are we – but please rest assured - we always consult with a next of kin and or those with active involvement in a resident's well-being in our care. Having spoken to you we believe you are somewhat appeased and have contacted your father’s step-daughter to reconcile any concerns. We wish you the best for the future and of course, fondly remember your father.


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Review from J M (Brother of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly and helpful staff. Safe and clean environment. Any problems listened to and acted on.

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Review from C P (Son-in-law of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is receiving palliative care and had work to be completed to modify her bedroom at home. Organised to stay at Holly Lodge for the week. She was warmly welcomed and looked after well during her stay. A huge thanks to the whole team.

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Review from R P (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rapid and friendly, particularly given it's Christmas period.
Enquired 08:30 on 27th December and everything was arranged and confirmed by 10:15.
Welcomed on arrival and made to feel very much at home.
Great service!

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Review from A H (Wife of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring to the resident. Nothing is too much trouble for them. The entertainment is usually good.

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Review from V B (Granddaughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very supportive to residents and their family. They make themselves available to speak to if required and try to work together with families and residents to promote quality of life. The building is well maintained with clean public and residential areas, giving a homely
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Review from J B (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is happy at Holly Lodge and is treated well. She enjoys the live entertainment with the other residents and would enjoy more of it if possible. The kitchen staff have been fantastic, making sure Mam enjoys her meals and will make alternative meals on request. The assistant manager is excellent in
dealing with any issues/concerns promptly and with a caring attitude at all times. More attention needs to be taken when ordering medication as there have been times tablets have run out of supply due to not ordering on time. This makes Mam very anxious when she is told there are none left.

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Review from E B (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff, always clean. Good atmosphere. Rubbish food.

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Review from John P (Brother of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for the past three years and during that time she has been given excellent care and attention and treated with dignity which in my opinion is essential.
The management and staff are always friendly and helpful when needed. I have no hesitation in recommending Holly Lodge
to anyone.

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Review from E S (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy with the standard of care at Holly Lodge and she manages to keep her independence as much as possible. Her quality of life is maintained and she has put on weight after being underweight. The care staff work around her Parkinson's symptoms and offer assistance with mobility.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Holly Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (23 Goods x 4) ) ÷ 162 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Caroline Bissett

Job Title: Home Manager

I’m Caroline Bissett and I have been working at Holly Lodge as Deputy Manager for sometime before accepting the role of Home Manager. I love my job and wake up every morning knowing I can make a positive difference to our residents’s lives. Our exceptional care, state of the art, beautiful surroundings and interesting residents with beautiful stories and an amazing team make our home extra special. Come and meet myself anytime – my door is always open.