Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX
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9.9 76 Reviews
  • Holly Lodge Care Home, Shildon
Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity. The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Holly Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Bissett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Care Home Reviews (76)

Total of 76, showing 41-60
9.9

Holly Lodge Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time Holly Lodge Care Home has 76 reviews.

Overall Experience

  • 60
  • 14
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62

Review from D R (Nephew of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff consistently show very good care and attention to residents.
Always a pleasure to visit.

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Review from Susan P (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad has been in Holly Lodge for a number of years and I have been generally happy with his care. There have been some issues with the quality and suitability of food offered to him and cleanliness of his surroundings but these seem to have been resolved recently.
Also, the current manager has been
careful to monitor and retrain staff where necessary.

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Review from Nancy T (Granddaughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellently run from the carers up to the management. Everyone involved in the home is polite and friendly and nothing is a bother to them. Would recommend this care home to anyone.

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Review from Gillian H (Wife of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently had a one week respite break at Holly Lodge. As a family, naturally we had reservations and concerns about his stay, However we were very soon put at east thanks to the lovely warm welcome and the care, understanding and consideration from the manager and every member of the wonderful
team at Holly Lodge. We felt my husbands needs were met with dignity and compassion and he was safe and happy during his stay. Holly Lodge will be our first choice for any further respite breaks. Thank you all.

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Review from Karen T (Daughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ground floor Senior Carer once again quickly identified that there was something "not quite right" with Mam (as she knows Mam so so well, it really helps as the Senior Carer is consistently based on the Ground Floor) and she promptly requested the GP to visit. Despite Mam not showing any signs of
infection, she knew Mam was not "herself" and the GP diagnosed/treated Mam for a chest infection. Once again this prevented Mam being potentially admitted to hospital, as she was assessed and treated very quickly.
The Senior Carer always always shows true kindness, compassion and genuine affection in her day-to-day care and support to Mam - she even took Mam to the local shop in her wheelchair whilst on her lunch break, this shows that she really really does care and demonstrates that she always goes the extra mile. Thank you so much for all that you do, words cannot express how grateful we are to you for really caring for Mam, what will we do when you shortly start your maternity leave.

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Review from Sharon O (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Holly Lodge have been excellent/outstanding re the care of my 75-year-old mother. The manager and deputy manager go the extra mile and are quick to respond to residents' needs. The staff are very friendly and pleasant. The standard of care at Holly Lodge is exceptional. Residents are
always treated with dignity and care. Thank you Holly Lodge for taking great care of my mam, and putting my mind at ease knowing she is happy and cared for.

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Review from David R (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent warm and friendly care home.
Staff really care for my mother and she is extremely happy there.

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Review from D R (Nephew of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcoming.


Evidence of care and support to resident.


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Review from Joy H (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly staff, always willing to talk and help.
A pleasing and clean environment with sensible flooring in rooms. Décor stimulating with various picture etc of the area.
Chairs in lounges impeccable. Good assortment of activities. The staff have good leaders.
Only bad comment mum's false
teeth disappeared last September 2017 and still waiting for the dentist.

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Review from Rebecca M (Granddaughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was made welcome on arrival. All staff are friendly and helpful, nothing is too much trouble. There's no timescale on visiting, allowing myself and family members to visit as often and as long as we wish. I have peace of mind to know that my Grandmother is being cared for to a high standard.

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Review from Colin W (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with Holly Lodge. My father has settled in really quickly. It is clean and friendly with a good atmosphere. There are a couple of members of staff that could cheer up a bit, but I think that applies to most places. Food is nice. One grip my father has is with the temperature of the
good. It can often be cool/cold.

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Review from M W (Wife of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management at Holly Lodge Care Home treat patients and their families with utmost care, kindness, sympathy and dignity.

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Review from Liz M (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Holly Lodge since December 2017. The care workers treat him like a member of their family and always make time for us for any problems etc we may have. This has been a very traumatic time for us and Holly Lodge clearly understands that.

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Review from Julie L (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in New Zeland and my father has been a resident of Holly Lodge for more than 3 years. Each time I have visited, I am blown away by the care given to my father.
The staff are fantastic, caring and most of all, considerate to family and residents.

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Review from Winsome E (Cousin of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always caring and understanding. Always have a welcoming attitude when visiting and very friendly.

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Review from A M (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Holly Lodge for a 2 week trial with a view to it being his permanent home. After 1 week he loved it so much he had already decided to stay. Every member of staff has been helpful, accommodating and supportive of his needs. The staff have been very supportive to us as it's a huge transition
for everyone involved.

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Review from Linda W (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers are all superb and polite and very respectful. They take time to get to know each person and always ensure they treat and care for my mother with dignity and respect. The meals provided are of a high standard and ample, there is always more if required. The home is always clean
and welcoming and I would highly recommend Holly Lodge.

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Review from Margaret B (Sister of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are caring and helpful. Bedrooms are clean and warm, food could be improved and more varied.

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Review from C B (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arriving to leaving, my mother was very well looked after and soon brought back to her normal self. Time will only tell after she has been at her own home after a few weeks.


If in the future she needs any help I don't think she would think twice about coming back.


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Review from Barbara M (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a very reluctant entrant to Holly Lodge and at 93 years has several difficulties. We have found the staff friendly, caring and knowledgeable. Mother says she loves the girls and couldn't be better looked after. Most of our worries about her having to become a resident have been dissipated
due to the care received. We would be happy to recommend Holly Lodge to anyone requiring care.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Holly Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (23 Goods x 4) ) ÷ 162 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Caroline Bissett

Job Title: Home Manager

I’m Caroline Bissett and I have been working at Holly Lodge as Deputy Manager for sometime before accepting the role of Home Manager. I love my job and wake up every morning knowing I can make a positive difference to our residents’s lives. Our exceptional care, state of the art, beautiful surroundings and interesting residents with beautiful stories and an amazing team make our home extra special. Come and meet myself anytime – my door is always open.