Holly Lodge Care Home

Chapel Street, Shildon DL4 1NX
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9.9 76 Reviews
  • Holly Lodge Care Home, Shildon
Holly Lodge Care Home is situated in the centre of the town of Shildon, which has easy access to the A1 as well as the small market towns of Bishop Auckland and Newton Aycliffe.

Holly Lodge care home specialises in dedicated residential, dementia and respite care. The highly-skilled caring team creates a warm atmosphere with care tailored to each of the residents.

Residents are encouraged to personalise their own en-suite bedrooms to create their own sense of familiarity and identity. The shops and pub are popular trips as part of a wider programme to take residents out and about and form stronger bonds with the local community.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Holly Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Bissett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Care Home Reviews (76)

Total of 76, showing 61-76
9.9

Holly Lodge Care Home has a Review Score of 9.9 (9.858) out of 10, based on 14 reviews in the last 2 years. Over all time Holly Lodge Care Home has 76 reviews.

Overall Experience

  • 60
  • 14
  • 1
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  • 1

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76
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62

Review from Valerie C (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful and attentive, nothing is too much trouble. Very caring. Pleasant environment.

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Review from Shirley A (Friend of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Holly Lodge are always very friendly and helpful. All questions are answered. The care of the residents is exceptional. A lovely atmosphere awaits both visitors and residents. A pleasure to visit.

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Review from Hazel K (Friend of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Holly Lodge clean, warm and friendly. All staff are pleasant and helpful. There's always a nice atmosphere, nothing you ask to be done is too much trouble.


I always enjoy visiting the resident and leave happy knowing he is getting well cared for.


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Review from Sharon H (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff make you feel welcome every time I visit my mam.


All are very friendly, patient and understanding with residents.


They always listen and deal with any concerns promptly. A very clean and updated care home, always a friendly atmosphere.


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Review from Kevin J (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager to all of the other care staff, we feel that our parents are looked after 24/7 and they are friendly, approachable and listen to concerns constructively.
The rooms are all modern, clean (the home has had a full refurbishment in 2017) and can be personalised to make it more homely.
Overall
this is an excellent care home with caring staff and seems to be very well managed.

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Review from Sandra K (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

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Review from S S (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one is one of the most important decisions you may need to make in your lifetime. The care and respect my mam receives from all members of staff is outstanding. I have noticed the staff treat each resident as an individual with individual needs. The home is kept clean
and tidy and the decor is bright and cheerful. There is always plenty to choose of food and drinks. The staff are always welcoming and cheerful even though their jobs at times must be very stressful. My mam is happy and settled, to turn around and say Holly Lodge Care Home is home from home shows to me how happy my mam is and that makes me happy as it proves to choose Holly Lodge was the right decision. This is all down to the hardworking staff. I cannot praise them enough and would highly recommend Holly Lodge Care Home.

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Review from Angela T (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming in the care home in November last year my Mam has received great care from everyone involved. The staff are really friendly and can't do enough for my Mum, anything she needs they are there for her. I would recommend this home to anybody who needs care for an elderly family member.

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Review from Bethany D (Granddaughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my gran moved into Holly Lodge in November 2016, the care she has received has been exceptional, nothing is ever too much trouble for the staff and each and every team member goes above and beyond in every aspect of the care they give. Since coming into the care home, my gran has become much more
content and happy in herself. This is all thanks to the wonderful team at Holly Lodge.

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Review from Olivia T (Granddaughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Gran has come into the care home I have seen huge improvements. Since November my Gran has become much more mobile. Also, since moving into the care home my Gran has become much more sociable, from blending with other residents and carers to days out; which she regularly goes on. The improvement
we have seen in my Gran is spectacular and we couldn't be happier with her progress, due to the high standard of care my Gran receives from all of the carers at Holly Lodge care home.

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Review from Anthony M (Son of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home in the area, the staff are great and no problems at all.

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Review from Margaret P H (Daughter-in-law of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this home. Clean, tidy, staff always cheerful, can always answer any questions you may have, or any concerns. The dining and lounge areas are clean, bright and cheerful. The residents' rooms are spacious and always clean, especially the toilet area. You always get updates
on your relative, how they are doing. There are always plenty of trips out and activities in the lounge. A very caring home that gives you peace of mind that your relative is in safe, caring hands.
Thank you so much.

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Review from Irene H (Sister of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident in Holly Lodge for a short period only. She was happy to say that she wanted to stay there, should her health deteriorate. She was always treated with kindness and respect and she died with dignity. We couldn't have treated her better ourselves.

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Review from Debbie G (Great-Nephew of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly approachable staff who guided us through the first few days of my uncle stay at Holly Lodge. Whenever I visit, I am always greeted with happy friendly faces and a very welcome offer of a hot drink. The care and attention he received can't be faulted. Decisions that had to be made was always
of the best intentions for him and was explained. There seemed to be lots of different activities going on during the week which visitors are welcome to join in. This was my first experience with a care home and thankfully they helped make it pleasant one.

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Review from F L (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can relax in the knowledge that my mother's needs and wishes are honoured. The care staff are always smiling and reassuring of supportive consideration for all. I am now able to relax and spend quality time with my mum. The home provides inclusive activities to engage residents but will equally allow
them space if they want to spend quiet time in their room. As a visiting guest, I always feel welcome and am informed and included in any decision making.
The building itself is kept clean and welcoming at all times.

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Review from James C (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, friendly and helpful staff.
Very professional management and support.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Holly Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Holly Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (23 Goods x 4) ) ÷ 162 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Caroline Bissett

Job Title: Home Manager

I’m Caroline Bissett and I have been working at Holly Lodge as Deputy Manager for sometime before accepting the role of Home Manager. I love my job and wake up every morning knowing I can make a positive difference to our residents’s lives. Our exceptional care, state of the art, beautiful surroundings and interesting residents with beautiful stories and an amazing team make our home extra special. Come and meet myself anytime – my door is always open.