Jack Dormand Care Home has a Review Score of 9.9 (9.906) out of 10, based on 32 reviews in the last 2 years. Over all time Jack Dormand Care Home has 113 reviews.
Review from Martin S (Son of Resident) published on 20 February 2025
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Overall Experience
5.0 out of 5
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Review from Karen H (Daughter of Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
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Review from E A (Daughter of Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
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Review from G P (Son of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
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Review from Beverly H (Daughter-in-law of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
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Review from K H (Son of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
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Review from Lynn R (Wife of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
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Review from Claire W (Daughter of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
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Review from Tammy H (Daughter of Resident) published on 9 January 2025
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Overall Experience
5.0 out of 5
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Review from D M (Son of Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from A O (Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from G H (Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from M W (Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from R H (Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from L R (Daughter of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
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Review from G H (Resident) published on 28 March 2024
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Overall Experience
5.0 out of 5
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Review from S W (Daughter of Resident) published on 16 February 2024
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Overall Experience
5.0 out of 5
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Review from E C (Resident) assisted by family/friend published on 1 February 2024
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Overall Experience
4.0 out of 5
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Review from M L (Resident) published on 15 January 2024
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Overall Experience
5.0 out of 5
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Review from C B (Resident) published on 15 January 2024
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.906) out of 10 for Jack Dormand Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.906 for Jack Dormand Care Home is calculated as follows: ( (352 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 383 Ratings = 4.906
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Jack Dormand Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Oct 2023
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Job Title: Home Manager
Joined: 2014
“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”
Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.
When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”
Outside of work, Marie enjoys swimming and spending time with her family.
If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
