Jack Dormand Care Home

Fourth Street, Horden, Peterlee SR8 4LD
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9.9 113 Reviews
  • Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.

The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Jack Dormand.

The catering team at Jack Dormand understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Jack Dormand likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Jack Dormand, they encourage residents to take an active role in the Peterlee community.

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Care Provided by Jack Dormand Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ann Marie Shillaw (Home Manager)
  • Admission Criteria
    • Convalescent over 55 years of age
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Jack Dormand Care Home Reviews (113)

Total of 113, showing 61-80
9.9

Jack Dormand Care Home has a Review Score of 9.9 (9.906) out of 10, based on 32 reviews in the last 2 years. Over all time Jack Dormand Care Home has 113 reviews.

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Date Published

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81

Review from A C (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring helpful staff, nothing seems to be too much trouble. It is a difficult period and they are trying to be supportive of residents needs.

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Review from C H (Niece of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff can't do enough for everyone. Very clean and friendly.

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Review from S M (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in several care homes, of which this is definitely the best. I would recommend it without reservation. The staff are caring, friendly and very professional. I have a high degree of confidence in them. The home feels like a genuine home for resident. Their bedrooms could be a little
bigger, but one, of course, understands the pressure of space, this is a minor point only. Overall, very happy.

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Review from Julie M (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is cared for with genuine affection from the hard-working staff at Jack Dormand. I know I leave her in safe hands.

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Review from Derek T (Sister of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has moved from another care home and since her arrival here, she has improved in every way thanks to the care and professionalism of the manager and her team. What a relief.
Thanks.

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Review from Kevin L (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and most welcoming. Lovely atmosphere. Staff very approachable. When you leave you'll have a big smile on your face.

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Review from Janet P (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and compassion of the carers is overwhelming and it sometimes makes me feel so emotional.
I am so glad we chose Jack Dormand's Care Home.

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Review from John M (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Jack Dormand Care Home are simply fantastic. They always have my mother's best interests at the forefront of the outstanding care that they deliver to my mum.
The facilities are great - my mother's needs are well met.
Thank you.

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Review from Debbie W (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for just one year and I find the home very good. I could not wish for anything more for my mum, everybody goes above and beyond with everything they do.
No complaints and I would recommend this home to anyone who asked my opinion on it.

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Review from Robert H (Husband of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff can't do enough for the residents.

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Review from Heather B (Relative of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, staff are so great and are so loving with their care. My little lady couldn't be in a better place.

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Review from Edward B (Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is the star of the show.

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Review from Pauline T (Wife of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff at Jack Dormand Care Home are really caring and look after my husband well. His quality of life has improved since his admission.

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Review from J M (Stepdaughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a very well run home. The staff and management are excellent and can only be praised for their patience and expertise.

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Review from C B (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff and care more highly for the care and attention to detail for my mother.

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Review from M M (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance the staff provide are excellent.

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Review from I W (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not had much experience with care homes, as a family, we are delighted with the care my mother is having. We can only say thanks to the staff for the way they go about there job. It can't be easy.

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Review from Jean T (Sister of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with the care, my sister is taken care of.

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Review from Brian F (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my mother being in the care home for the last four months, we are very happy with the way she is being cared for. Due to the hardworking staff, my mother is very happy being there. She gets out on plenty of trips with the staff, she enjoys the food which has a good menu. Overall, the best care
home in County Durham.

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Review from Paul U (Son of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say I have found all the staff extremely helpful and well informed.
The home itself is very clean and tidy, and you have the feeling of being made very welcome whatever time you visit.
The food from what I have seen is varied and looks very well cooked.
As I live a long way away,
it fills me with comfort knowing my Father is in such good hands.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Jack Dormand Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Jack Dormand Care Home is calculated as follows: ( (352 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 383 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jack Dormand Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Marie

Marie Shillaw

Job Title: Home Manager

Joined: 2014

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”


Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.


When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”


Outside of work, Marie enjoys swimming and spending time with her family.


If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.