Jack Dormand Care Home

Fourth Street, Horden, Peterlee SR8 4LD
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9.9 113 Reviews
  • Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.

The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Jack Dormand.

The catering team at Jack Dormand understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Jack Dormand likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Jack Dormand, they encourage residents to take an active role in the Peterlee community.

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Care Provided by Jack Dormand Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ann Marie Shillaw (Home Manager)
  • Admission Criteria
    • Convalescent over 55 years of age
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Jack Dormand Care Home Reviews (113)

Total of 113, showing 81-100
9.9

Jack Dormand Care Home has a Review Score of 9.9 (9.906) out of 10, based on 32 reviews in the last 2 years. Over all time Jack Dormand Care Home has 113 reviews.

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Review from Yvonne N (Sister of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager and staff very good in all they do, so much I have told my family if I ever need to be cared for in a nursing home choose Jack Dormand Care Home.

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Review from John B (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, all of the staff are out of this world; very attentive and helpful. I cannot fault the home and staff in any way at all. They take a lot of the stress away from our family as we know our mother is very well cared for and we need not worry.

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Review from Anne H (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Jack Dormand Home to be welcoming, regardless of what time of the day I visit. Care and attention is paid to the residents. Rooms are kept clean each day and residents are taken out to events and meals.

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Review from Harold N (Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home during a very stressful time as my wife was dying. The staff have helped me overcome this loss and have supported my family as well. I feel the home is spotlessly clean, the food is first class and the care I have and continue to receive is excellent and I would recommend Jack Dormand
to anyone.

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Review from Gillian W (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault anything at this home, all of the staff go that extra mile and nothing is any trouble for them.

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Review from C C (Granddaughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous care home! I have never met a more friendly and helpful set of staff. My nanna is here for rehabilitation after a stay in hospital, and after day one I have seen a massive change in her, she is smiling and looks much better in herself! This can be only due to the infectious happiness
radiating from the team. They are a breath of fresh air. The facilities are great too! With multiple common rooms and TV's music and more. I know my nanna will continue to enjoy her stay here.

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Review from Christopher D (Grandson of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank HC One for the care of looking after my nana. The staff show dignity and respect to all residents and family who come to the home.l I would recommend the HC One group to any family and friends who need 24-hour care.

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Review from Jacqueline B (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are super friendly and can't help enough. I feel very content to leave my mother in the staffs very capable hands. My mother is here for rehabilitation and after the first day, we saw a big improvement in her. I would recommend this care home as I feel they actually do care.

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Review from A W (Respite Resident) assisted by family/friend published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entry to leaving, first-class care. Could not have asked for better. Really excellent. Would recommend Jack Dormand care home and it's staff to anybody needing help and care.

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Review from Chris F (Grandson of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly care home with diligent, compassionate and hard working support staff who seem to genuinely care for my grandmother as a person.

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Review from Derick H (Husband of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for a little over a month and I'm so pleased that she was recommended as I have recommended a friend. All staff are terrific and go beyond the call of duty. Nothing is too much trouble for them. The manager has some great ideas and keeps a good ship.

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Review from Colin P (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care home to anyone. They looked after my father brilliantly right up to the day he passed away, 1st December 2017. Anything we wanted they were there to help straight away. I cannot thank them enough for all their help and making my Dads end of life more comfortable
and pleasant and would like to thank one nurse in particular for her support to me, the nurse in the white uniform. If you could let her know his funeral went excellent and no problems.
Kind regards.

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Review from Rachel R (Granddaughter of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say. The Jack Dormand Care Home and it’s wonderful staff are second to none. My 98 year old Grandad was cared for in his final week. After a distressing four months in hospital and care facilities he was moved to this fantastic care facility. The team at Jack Dormand cared for him like he
was one of their own family. Nothing was to much. The home has a were homely feel. The staff were not only caring of my Grandad, but also of me and my mum. We live in the south of England. They kept us up to date of all of his care. When he sadly passed and we visited the Home, we were treated with great kindness an compassion. Thank you so much to all of the staff.

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Review from Denise B (Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank this home enough for how well they have cared for my father. The staff dedication and support is second to none. This home is unlike any other I have had to deal with. The family element makes the transition easy and the staff go above and beyond in their duties for residents and their
families. I wouldn't hesitate to recommend this care home. Absolutely brilliant.

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Review from S G (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and cleanliness of the home was of an excellent standard. The care workers and management could not do enough to help. They were brilliant.
The rooms were nice and the food was nice and the activities were good.
All in all, a very well run home.
Thank you.

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Review from S N (Wife of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and approachable. They are efficient, caring and will go that extra mile. My husband has only been in 3 months and found it hard to settle but with patience and understanding, and giving him dignity and respect he is adjusting well.


I am regularly informed of his progress

and of any changes in his needs. I cannot fault the care my husband receives.

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Review from J M (Husband of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, during visits, insists I take her home. I completely understand this is due to her condition and I just wish she could understand as it causes problems and we tend to fall out. I find the nursing staff very caring and nothing is too much trouble.
My wife enjoys the occasional trip out and
returns very happy. She is so missed at home by me and the family but we are all very happy with the care she receives, which is second to none. I have very little knowledge of other homes.

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Review from Margaret B (Resident) assisted by family/friend published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, always there to listen to your troubles. Very helpful staff who always give their time.

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Review from Dawn H (Niece of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 2 years, my Aunt has resided at Jack Dormand.
Her care has been excellent and all staff have been caring and compassionate.
They have treated us as family and I have found this care establishment to be faultless in all aspects.

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Review from Susan G (Wife of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and caring and treat us both as part of the family.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Jack Dormand Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Jack Dormand Care Home is calculated as follows: ( (352 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 383 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jack Dormand Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Marie

Marie Shillaw

Job Title: Home Manager

Joined: 2014

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”


Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.


When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”


Outside of work, Marie enjoys swimming and spending time with her family.


If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.