Jack Dormand Care Home

Fourth Street, Horden, Peterlee SR8 4LD
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9.9 113 Reviews
  • Jack Dormand Care Home, Peterlee
Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care.

The home offers a comfortable environment for all residents with many living areas overlooking the coast. The onsite hair salon, wellbeing programme and lovely garden are a favourite amongst the residents.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Jack Dormand.

The catering team at Jack Dormand understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Jack Dormand likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Jack Dormand, they encourage residents to take an active role in the Peterlee community.

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Care Provided by Jack Dormand Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ann Marie Shillaw (Home Manager)
  • Admission Criteria
    • Convalescent over 55 years of age
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Jack Dormand Care Home Reviews (113)

Total of 113, showing 101-113
9.9

Jack Dormand Care Home has a Review Score of 9.9 (9.906) out of 10, based on 32 reviews in the last 2 years. Over all time Jack Dormand Care Home has 113 reviews.

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Review from Marion C (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Jack Dormand Care Home and has been there for just under a year. It is her new home and she has settled really well. Nothing at all is a bother to the staff. If mum wants an ice-cream they take her to the shop. If she doesn't fancy her dinner, then they will get her something
else. Her hair is done every week and she can have as many baths as she wants. She loves the staff but what is more important the staff really love her too.

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Review from Peter C (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy where he is living. Loves the staff, loves the food and everything about the care home.
I am very pleased with the service provided by all involved. The staff do everything they can to keep my father safe and happy.
5 star.

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Review from Mary G (Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Everyone has been very caring and helpful, couldn't do enough for me. Enjoyed the outings.
If I had to go into a home again I would definitely come back here.

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Review from D B (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, helpful staff who did all they could to make my mother comfortable. Nice room, always warm and cosy. It was nice to be able to put pictures and personal items around the place, to make mam feel at home.

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Review from Angela S (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam moved into Jack Dormand Care Home in November 2016. The care she receives is excellent. She has some challenging behaviours that the care staff are always supportive, patient and caring. Any issues are handled immediately and resolved. I would recommend the home to friends and family for their relatives.

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Review from Corinne J (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident in the Jack Dormand Care Home from April 2016 - Sept 2016.
I found every aspect of the care home exceptional, including cleanliness, support, food, care, time given to dad and the dignity and respect shown.
The management and care team were the most caring and personable people
I have ever had the pleasure of meeting.
I wouldn't hesitate to recommend the Jack Dormand Care Home.

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Review from Paul B (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff very friendly, helpful and extremely good at their jobs. They take the time to not only get to know the residents but to get to know their families as well. The activities for the residents are varied and well organised.

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Review from Claire T (Granddaughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, taking excellent care of my grandma. She loves living there with all the excellent facilities.

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Review from John S (Son of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff look after my mother very well, can't ask for better.

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Review from P T (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have helped settle my mam into the care home and have taken on board what are her likes and dislikes. They genuinely do care about all of the residents. Nothing is too much trouble and if my mam needs anything the carers and nurses are quick to source it.
The activities and social aspect
of the home is excellent and something my mam really enjoys as do the family who join in.

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Review from Denis D (Son of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very special care given to very special people!


My brother and I were extremely happy with the care offered by the staff at Jack Dormand. Even after mam's death they continued to support the family by enabling a relative/resident of the same care home to attend mam's funeral in the care home's minibus.

Care which was above and beyond.

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Review from M C (Sister of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a serious stroke my brother was eventually admitted to Jack Dormand Care Home. He had been awarded a British Empire Medal but due to him now being in a wheelchair was unable to collect it - however the home management completely took charge of the situation and arranged (with help from
his daughter and son) to have her Majesty’s Lord Lieutenant present the "BEM" to my brother at the home. We actually live in Australia and the original date for the ceremony was going to be the 30th August but the manager of the home arranged for this to be brought forward to the 12th so that we could attend the home, not only sorted everything out - they also paid for a magnificent buffet, champagne, cake, flowers, invitations, a solo singer, photographer, unveiling of a mural by a local young lady. A truly wonderful afternoon for everyone concerned. I go home to Australia in the knowledge that my brother is in caring and competent hands. Thank you to all concerned.

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Review from Paula H (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a very dense stroke back in February 2016. He was admitted to hospital but didn't improve. He came here in July. The home and staff are the best thing that happened to my father and my family. All staff care excellent for him and the home is always clean and tidy. Nothing is a problem
to them and the manager has sorted everything immediately. We don't have to worry about him as he is cared for excellently.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Jack Dormand Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Jack Dormand Care Home is calculated as follows: ( (352 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 383 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jack Dormand Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Marie

Marie Shillaw

Job Title: Home Manager

Joined: 2014

“For me, kindness means treating everyone you come into contact with equally and with respect and dignity.”


Marie has gained over 25 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Marie joined Jack Dormand as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Jack Dormand.


When asked what she enjoys most about her role, Marie remarked: “I just love having the opportunity to make a positive difference to the lives of our Residents.”


Outside of work, Marie enjoys swimming and spending time with her family.


If you would like to find out more information about Jack Dormand, Marie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.