Lothian House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 50 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.
Review from A D (Respite Resident) published on 4 March 2025
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Overall Experience
5.0 out of 5
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Review from K A (Son of Resident) published on 18 February 2025
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5.0 out of 5
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Review from L G (Daughter of Resident) published on 3 February 2025
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5.0 out of 5
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Review from M W (Daughter of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
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Review from G W (Son of Resident) published on 29 January 2025
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
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Review from A C (Daughter of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
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Review from T B (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
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Review from C C (Daughter of Resident) published on 27 January 2025
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5.0 out of 5
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Review from Sheena F (Niece of Resident) published on 8 January 2025
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Overall Experience
5.0 out of 5
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Review from Paul S (Son of Resident) published on 31 December 2024
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Overall Experience
5.0 out of 5
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Review from David M (Brother of Resident) published on 31 December 2024
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Overall Experience
5.0 out of 5
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Review from L B (Granddaughter of Resident) published on 18 December 2024
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Overall Experience
5.0 out of 5
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Review from M R (Power of Attorney of Resident) published on 27 November 2024
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Overall Experience
2.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Lothian House Care Home
Thank you for taking the time to complete a review. At HC-One, kindness is more than a word; we believe that caring for people means caring about what matters most to them. We strive to ensure our environments are person centred and encourage our residents and relatives to be involved in this and we welcome your comments. We would like to assure you the room has been deep cleaned and there is no odour. We are sorry to hear your experience has been less than expected and would like to invite you into the home to discuss your concerns to support in the care of your loved one. Once again thank you for taking the time to complete a review.
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Review from M S (Resident) published on 14 November 2024
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Overall Experience
5.0 out of 5
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Review from A P (Resident) published on 14 November 2024
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Overall Experience
5.0 out of 5
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Review from A D (Daughter of Resident) published on 14 November 2024
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Overall Experience
5.0 out of 5
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Review from D C (Daughter of Resident) published on 14 November 2024
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Overall Experience
5.0 out of 5
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Review from A W (Daughter of Resident) published on 13 November 2024
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Overall Experience
5.0 out of 5
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Review from C H (Granddaughter of Resident) published on 14 October 2024
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.873) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Lothian House Care Home is calculated as follows: ( (535 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 597 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 49 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2019
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Job Title: Home Manager
Joined: 2004
“I believe that kind care means putting someone else’s needs before your own and making them feel special.”
Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.
When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”
Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.
If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Job Title: Care Manager
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person-centred care.”
As a dedicated Health Care Professional, Hollie has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Care Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Lothian House, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
