Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 199 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided by Lothian House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jill Barlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lothian House Care Home Reviews (199)

Total of 199, showing 181-199
9.9

Lothian House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 50 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.

Overall Experience

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Date Published

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Review from Ceri C (Granddaughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has only been a permanent resident at Lothian for a short time but is very comfortable and content. Although a placement in a care home became a necessity for her own safety it meant a lot to the family that she was happy with the arrangement and we are confident in the care she is receiving.

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Review from H W (Wife of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager spoke to me on the telephone advising me about the home and everything I needed to know. From meeting the manager at the beginning of my husband's stay I have been very impressed with her and all the staff. The home is immaculate. Rooms are airy. I stayed for one meal with my husband which
was excellent. I must admit I could not find anything disagreeable. 100%

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Review from Tom R (Relative of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's grandmother is in Lothian House Care Home and is very settled and happy there, she has made lots of new friends and loves the staff, the entertainment and the food. We looked at other homes before we came to look at Lothian House Care Home. The rest were not a patch on this home. We are
so happy and so is all the family :)

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Review from Sonia H (Granddaughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought grandma to Lothian House Care Home in May, since then grandma has loved her new home, the home is very clean and always smells nice. The staff are amazing and take such good care of grandma she is respected and always treated with kindness and dignity. Grandma says it's like she's in a five-star
hotel with 24hr staff, she is very happy.

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Review from Glynis E (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being temporarily in another care home, Lothian was like a "breath of fresh air". Staff from domestic to management are friendly, very helpful and all go that 'extra mile' building confidence with residents, family and visitors.


I would describe Lothian as being a 5* hotel for elderly residents.

We can now sleep well as a family, knowing that our mother is well cared for and safe.

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Review from John E (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff for the care and love you gave to my mam during the four years she was at the home. To say to was appreciated is a high understatement.


It was a lovely feeling knowing she was in such a loving environment with wonderful people looking after her. A huge heartfelt thanks

to each and every one of you - I will never forget what you all did for her.

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Review from Jill S (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding, dignified care provided by all staff. The home has a lovely calm feel. My family are forever indebted to the staff for the wonderful care my other received. We wish we had found Lothian House sooner!!

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Review from Grace D (Friend of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Friday March 11th 2016. My dear friend was taken into Lothian House after her doctor was unable to get any nurses to sit with her during the night. Social services tried for hours to find her somewhere and she arrived there about 7pm the care and support she received was excellent, my friend is 94
years old in September and has not been out of her flat whilst been poorly and was treated like they had known her for years, now she says if ever she has to go anywhere again could she go there.

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Review from D B (Sister of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited other care homes recently, I find Lothian House staff very pleasant and helpful I am always offered a cup of tea or coffee, even when the staff are busy. I find the home very clean and comfortable.
The only downside for me is seating for visitors in the main lounge. I have had to sit
on a stool (foot stool) on occasion as I need to be close to my sister to understand what she is saying. This is not a great problem for me but could be for some people.
Activities are excellent, lots going on, my sister enjoys joining in, listening to he organist, chair exercises and trips out in the mini bus. I think Lothian have a good team who care.

Reply from HC-One, Careline Team at Lothian House Care Home

There are various lounges within Lothian House for residents and their relatives / visitors. We do encourage residents and relatives to have visiting time in the residents in own rooms as this enables a more private and quality time. Should visitors prefer to sit in the main lounge with their relative there are dining chairs available that can be taken into the main lounge. We do monitor the amount of visitors in the main lounge as our residents do enjoy watching the TV, and too many visitors can prevent the residents from viewing the TV.


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Review from (Son of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant and inviting environment with courteous management and staff, a nice clean odourless place for residents.

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Review from E B (Granddaughter of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you for the dignified manner in which you provided care and support to our dear mother and nanna. The staff always showed compassion, particularly at the end of her life. Thank you also for the support you gave to the family while she was on the end of life pathway.

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Review from Enid (Friend of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can tell, the home seems clean and hospitable the staff are friendly and approachable.

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Review from P C (Niece of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt was first admitted to Lothian House in 2012 it seemed such a sad day. However over the last 3 years my aunt has been cared for with such love and exceptional care. I want to thank you for making her last years as happy and comfortable as possible. You all treat very vulnerable, sick elderly
people with respect, love and care, which is such a blessing and comfort to family and friends. Thank you from the bottom of my heart.

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Review from I F (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I am a fussy eater the kitchen staff have always provided me with a good and varied diet of food. All of the staff are good, kind and considerate. The cleanliness of the home is very good and all the staff are courteous, polite and what ever you ask for its not too much trouble for any of the
staff. I do spend a lot of time in my room but it's my choice and staff always pop in to see if everything is ok.

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Review from Pietrina G (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my time is almost up for respite at Lothian House the care I have been given is very good by all the staff. You have a very good varied menu and plenty to eat and drink. The home is very clean and tidy and you are treated with kindness and dignity and respect. When I have visitors we can go to a
small lounge for privacy if we want to. All of the staff are very friendly and polite at all times.

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Review from Jason (Grandson of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a very clean nursing home. All of the staff are friendly, professional, approachable and caring to the residents. Lothian House has a good variety of daily activities to occupy the residents. They also offer a varied selection of day/ weekend trips.

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Review from James M (Husband of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House can not be faulted. The care staff are second to none. The standard of care is no less than excellent, way above my expectations. I have had a few meals with my wife and you have a choice of meals you also receive a good portion nothing but very good and high quality food. I have always
been treated as part of a family. The cleanliness is superb. This home is all I could have wished for my wife.

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Review from Flo (Resident) assisted by family/friend published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a brilliant nursing home. I can't fault the staff, they are friendly and caring. Lothian House is like one happy family. Within Lothian House I have plenty of daily activities/entertainment to occupy my time.

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Review from Janet H (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Big improvement in general health in particular dad's mobility as carers have encouraged and assisted him to walk. Carers are friendly attentive, kind and treat dad with respect. He is well looked after clean and tidy. Thoroughly enjoys food has regained weight he lost before moving to Lothian House.
Lothian House has a warm, friendly atmosphere. Residents generally look happy. Dad is very content and happy at Lothian House and would like to remain there as her regards it as his home. High standard of cleanliness throughout the home.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Lothian House Care Home is calculated as follows: ( (535 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 597 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.