Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 199 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided by Lothian House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jill Barlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lothian House Care Home Reviews (199)

Total of 199, showing 21-40
9.9

Lothian House Care Home has a Review Score of 9.9 (9.870) out of 10, based on 49 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.

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Review from Brian M (Friend of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting a friend, found the property clean, comfortable, and well decorated.
The staff are brilliant with the residents and visitors as well.

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Review from S U (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only resided within the home since the beginning of last month. I cannot recommend Lothian House enough. The standard of care is second to none. All staff are friendly and professional and deliver a high standard of care to all residents, ensuring their care needs are met. All residents are
treated individually and safeguarded within the home. The meals are lovely. The manager and all the staff are very approachable and all do an amazing job looking after/taking care of our loved ones.

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Review from S S (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is an amazing care home. The staff at Lothian are wonderful and look after everyone brilliantly, taking every step to make people feel at home. They have cared for my mother, who has dementia, since 2021 with incredible kindness, giving her an amazing quality of life and dignity. I can't
speak highly enough of their professionalism and dedication.

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Review from Ann R (Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I came here I have been impressed by the attitude of staff and the excellent care given to everyone. There is nothing at all that I can find fault with. Management is excellent.

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Review from Hayley J (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a lovely place. I know my dad is being well looked after by all the staff and it is so comforting for us not to worry about his care. As soon as I walked into Lothian House I could tell that it was the right place for Dad.

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Review from Christine C (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the great staff at Lothian House for a fantastic 80th birthday for a dear friend. Her family had to cancel a visit and I was away. The manager gave support and reassurance that the day would go well and it was loved by my friend. From the hairdresser coming in on their day off,
a mayor visit, carers provided a buffet and entertainment and a video call to me to wish them a happy birthday. All possible due to an excellent team at Lothian. Peace of mind is every thing to me and I can say I had this. Thank you for every thing you all do, not just special days, every day, thank you.

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Review from Debbie S (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was fast-tracked to Lothian very quickly and the transfer from the hospital was excellent. Whilst here she had fantastic care and support and as a family, we have been supported too. Overall, a good experience for Mam and the family.

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Review from Chris P (Grandson of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a wonderful caring environment with wonderful and caring staff. It's clean and secure with a lovely garden, I couldn't imagine a better place to look after our lovely little grandma, thank you.

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Review from Anne R (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any staff in any way. Everyone is treated with courtesy and kindness.

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Review from Anne W (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is one big happy home. I have made lots of friends and every day we have a laugh. The staff are amazing, nothing is a trouble and I wake up every morning with a smile and look forward to another lovely day.

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Review from Eileen W (Daughter-in-law of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a caring environment, the staff are extremely friendly and professional. The home is immaculate and the food is lovely. We are delighted with the care that our mum-in-law receives. The atmosphere is welcoming and the staff and management ensure that the health and welfare of their residents
are the top priority. Entertainment is provided and is fun and inclusive. Birthdays are celebrated. Can't speak highly enough of Lothian House.

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Review from Linda F (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with Lothian House, not only is it a lovely home but they really care about the residents. They constantly check on Mam, involve her in the activities, make sure she's eating regularly and make her feel so welcome. She has a better quality of life now and has made new friends with
both the staff and the residents. I have already recommended the home to family and friends and will highly recommend it in the future. Five-star service across the board.

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Review from P B (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, Mum's move to Lothian House was exceptional. The staff visited her in her old home, listened to her fears and reassured her.
On arrival at the spotless home, all of the staff visited to discuss her stay and help her settle in.
The catering is outstanding, as well as "events"
and activities.
All of the staff go above and beyond!

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Review from Jennifer P (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience of all family and friends agree the home has been excellent from stepping through the doors, we were greeted with warmth and kindness. All staff are not only highly trained and professional but also genuinely care about the well-being and happiness of each resident.
The home is immaculate,
creating a cosy and homely atmosphere and fostering a sense of community.
Overall, it gives the family peace of mind.

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Review from Judith C (Cousin of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a home-from-home - fantastic in every way.
Superduper carers and outstanding management.

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Review from Karen D (Niece of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in Lthian House for over two years. The staff are all excellent, and she likes them all. Myslef and my mother are very happy with the care and attention she is receiving.

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Review from Megan W (Granddaughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love how my gran is, my gran again. She's so happy. I thought I'd never get her back, but I have. Lasses are spot on, best thing in years. Thank you.

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Review from Peter E (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring environment. All staff are friendly, professional and caring. My mum is very happy and feels safe and well looked after. I'm very happy with the care taken by all the staff.

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Review from W L (Partner of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care home support good, with an excellent introduction at the beginning and ongoing updates given to us as required. We feel that the activities and food are good. We are pleased with the facilities and have found the management and staff to be helpful.

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Review from Clifford B (Son-in-law of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit it's always clean and tidy. All the staff are very friendly and caring.
If you ask for anything, they gladly do it there and then. All the residents smile and look happy every time we are there, plus there are lots of activities going on.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Lothian House Care Home is calculated as follows: ( (523 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 585 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.