Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 199 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided by Lothian House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jill Barlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lothian House Care Home Reviews (199)

Total of 199, showing 41-60
9.9

Lothian House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 50 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.

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Review from Paula C (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly home with plenty of activities.
Caring staff who know their clients.

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Review from Sue C (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lothian on the 2nd of January 2020. She finally realised she needed some assistance. What she actually got was a second, loving and caring family. The staff are marvellous at settling in and caring for all who come through the door. Mum was looked after as if she was the mother of every
member of staff working at Lothian. Sadly Mum died in October 2023. It was peaceful and painless. She was cared for until the very end in a wonderful way. Thank you.

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Review from Gillian H (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a beautiful care home, well decorated, clean and homely. The staff are wonderful and have taken every care of my mum during her stay. Although Mum didn't participate in any of the activities there were plenty on offer. She took all her meals in her room and said they were lovely. Any
problems that arose were dealt with quickly. Mum has enjoyed her time here and has said she would be happy to come back.

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Review from Paula F (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Lothian House for only 8 weeks but I can honestly say she received the best care. From walking in on that first day I just knew it was the right place for her. Lothian House is spotlessly clean and the residents all seem happy. The staff make a fantastic team and nothing
is a trouble for them. They not only cared for my mother but us as a family were well looked after. When Mam's health worsened we were allowed to stay with her and she was treated with the utmost care, consideration, and respect. Well done each and every one of you. Thank you so much.

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Review from J A (Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all aspects to be first-class. Staff are excellent and caring.

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Review from A T (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son of my mother, I have to say the facility and staff have been fantastic. My mum has been a temporary resident prior to her move into living accommodation. She has been treated wonderfully by the team at Lothian House. A great experience.

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Review from L S (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Take excellent care of my mother.
The facilities are exceptional.
Staff are caring, friendly and treat the residents with respect.
I don't have to worry about my mother as I know she is being very well looked after.

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Review from J P (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent no problems. I am happy with mam's care.

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Review from S B (Granddaughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all extremely friendly loving and caring. The home is also extremely clean and well-kept.

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Review from Judith H (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor, I am always given a warm welcome by staff and residents. The home is clean, well appointed and rooms/facilities are of a high quality. All staff are friendly, amiable and very supportive providing regular updates on mam’s health and wellbeing. The commitment, compassion and genuine
care shown by staff to residents is obvious to see, the residents looking happy and well cared for. The home is a true credit to the dedication and the professionalism of the team, and I know mam is respected and well cared for. Overall an excellent care home which I highly recommend.

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Review from Paula R (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was in Lothian House Care Home for palliative care. The staff were outstanding. Our mam received the best care as did we, the family. I can’t recommend Lothian House enough. I wouldn’t hesitate to recommend this place to anyone. Thank you to all the staff. You were all fabulous.

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Review from H L (Granddaughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff were absolutely excellent and could not have done more for my grandma during her final five weeks, They also looked after the family extremely well during this difficult time, especially those I called the dream team. One senior member of staff needs a lot of improvement, however,
overall I would recommend Lothian House to anyone.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lothian House Care Home

Thank you for taking the time to complete a care home review regarding Lothian House. I am pleased to hear that you felt the staff could not have done more for your grandmother during her final weeks and also extended that level of care to you and your family (especially the dream team), what a lovely way to describe a group of colleagues. Also thank you kindly for stating that you would recommend us to others, who may require care home services in the future. We are sorry that you feel that one of our senior colleagues requires lots of improvement, please be reassured that we are looking into this. If you wish to discuss the matter further please contact the home manager directly who will do her utmost to work with you to remedy any concerns.


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Review from K T (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just spent a lovely afternoon with the residents of Lothian House. Entertainment from the Rainbow Singers, followed by afternoon tea and a glass of wine. It was great to see everyone joining in with the singing and a lovely friendly atmosphere in the home.

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Review from A G (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit mam at the Lothian House Care Home. She always has a smile on her face and I know she is well cared for by the hardworking, wonderful staff who work there. Mam is well looked after and has made new friends. It gives me peace of mind knowing mam is so well looked after
and I am so grateful to everyone who works at Lothian for their care and kindness.

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Review from Lynne G (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Lothian House since May 2022. Throughout this time, he had constantly been treated with dignity and respect. The staff are just amazing, from the cleaners and kitchen staff through to the management. Well done, everyone. The days out, activities and entertainment are thoroughly enjoyed
by my father and the other residents. I cannot praise them enough. Thank you all.

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Review from M H (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the visit to my mother very pleasant, with the surroundings very clean and tidy. All the staff I have met are always friendly and helpful.

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Review from Janie R (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lothian House Care Home continues to provide kindness and care to my mother and has done for the past four years. Staff have worked through some difficult times (Covid) and have met the challenges and still kept smiling.

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Review from B C (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entry to the home, there is always a pleasant and cheerful welcome. The home is very clean, staff are always helpful if we have a query. I have always felt my mother is in a safe and secure environment. Each week there are always different activities going on and entertainment. The staff always look
happy and treat the residents with a smile, care and compassion. Overall this is cheerful and a happy home.

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Review from John J (Resident) assisted by family/friend published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I am looked after very well. All the staff are excellent. I really enjoy the entertainment that Lothian House provides and my trips out in the minibus. Everything here is kept immaculately clean, and the standard is very high.

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Review from Chantelle E (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lothian House Care Home since just before the Covid lockdowns of 2020. As I live overseas, I worry about her constantly. Thankfully, this July, I was finally able to visit. The staff at Lothian House were so warm and welcoming. They all treat the residents with respect and
care. I noticed how the staff always look at the residents and say their names, often accompanied by a hug, a rub on the back and some friendly banter - they really connect with their residents. The Care Manager was able to meet with us and discuss our mother's health and well-being in detail and give us a full rundown on what her day is like. She was honest about her adaptive skills and we felt really reassured that our mother is in capable hands. I enjoyed being able to 'hang out' with my mother in the lounge or on the garden patio. The activities look like fun and it was lovely to see photos of everyone having fun. I left feeling content that my mother was happy and safe. Thank you Lothian Legends!

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Lothian House Care Home is calculated as follows: ( (535 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 597 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.