Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 199 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided by Lothian House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jill Barlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lothian House Care Home Reviews (199)

Total of 199, showing 121-140
9.9

Lothian House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 50 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.

Overall Experience

  • 177
  • 21
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Date Published

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Review from F H (Resident) assisted by family/friend published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute after walking through the door I was treated really well. Privacy and dignity was evident at all times. Enjoy all meals and really appreciate the kindness, care and support.

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Review from Angie F (Granddaughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma came to Lothian as an emergency admission. She stayed for two weeks and then she requested to go home at her choice. The care she received was brilliant and staff followed her routine from home, with her wishes, respect and 100% dignity.
The staff were fantastic and the management were very
supportive.

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Review from Jonathan C (Grandson of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana came to stay for a few weeks. She was very well looked after. She seemed happy when I visited her.
Everyone in the home made her stay nice, she liked the food and the staff.

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Review from J J (Friend of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and happy staff.

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Review from Barry F (Husband of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only lived in Lothian for a short while and I must say the home is of the highest standard and the staff are all kind and considerate. 10 out of 10.

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Review from Robert Ian B (Son of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spot on. They really care about the residents/trips out and the manager and staff are great.

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Review from Daniel B (Grandson of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to see my gran she always looks well. The staff are very kind and supportive. The grounds are very clean and tidy and are very well kept. I would highly recommend Lothian House.

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Review from J S (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good looking after Dad as a resident. Staff were wonderful when Mum took ill when visiting him. They went the extra mile and always enquired about her health.
Dad is happy and has never complained to us about his care.

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Review from Alan C (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant I couldn't recommend the home enough. The staff are always professional and very friendly and approachable. The food that I've seen is lovely, the rooms are clean. My mam though, I thought a few weeks back wouldn't be here, has recovered marvellously down to the care and attention
she receives from the home.

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Review from Kath T (Daughter of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam first came into Lothian for 3 weeks of respite care, but then did not want to go back home. She feels safe and well looked after and enjoys her meals, especially the glass of red wine that she always has with her meal. Staff are always friendly and welcoming and the home is clean and well kept.
The staff are very caring and treat the residents like family members. The garden area with its chairs and umbrellas has been a lovely area to sit during the hot weather. I would recommend Lothian House to anyone whose relative is needing extra care.

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Review from Deanne B (Resident) assisted by family/friend published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Lothain House for 4 weeks. I like all the nice people who are here. The staff are nice. I love my bedroom and one of the staff has decorated it for me with love hearts and wall stickers. The food is nice and I get more than plenty.

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Review from Eunice S (Resident) assisted by family/friend published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Lothian House for 3 weeks whilst my family went on holiday to China. When they came back, I didn't want to leave. I felt lonely at home, I really loved it here. I met new and old friends whom I haven't seen in years.


I have had 3 rooms and staff have been very helpful to ensure I'm safe

and retain my independence. I now have a room with a lovely view as I requested.

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Review from Paula B (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mam I always find the staff very friendly and extremely helpful with anything I need to know about my mum or anything else.

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Review from Mo W (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've been very happy with all that this care home has offered my mother over the last 3 years. She is happy and therefore to are we.

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Review from Robert F (Husband of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy with the care my wife receives in Lothian House. The staff are fantastic, especially the deputy Manager. Nothing is ever a bother to her, nothing is too much trouble. She is great. I have spoken to the other staff also about her and they think she is great also. I would not wish my
wife to be anywhere else.

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Review from Chris S (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Mam's care. Staff are very friendly and polite when I visit. My Mam is happy with the food that is served, always plenty on offer. I would have no hesitation recommending Lothian House to anyone coming to Lothian House.

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Review from Paul E (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and if there are any problems I am always contacted by phone or told when I visit my Mam. The care home is nice and airy and has an outside decking area, making it great to sit outside in the sun. My Mam is safe and happy in this care home.

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Review from Diane B (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is a very good care home and the care my mother has received has been excellent. The management and staff are extremely attentive and show every resident a high level of understanding and respect. Everyone is treated with utmost dignity and it really is a home from home.

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Review from Paula B (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Lothian House to help her with her mobilty for short-term respite. Each day I have seen a massive improvement in all her care needs. The staff are very friendly, helpful. My mother states the meals, snacks were very nice and choices offered. The management were helpful and supportive.

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Review from Sue M (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the home for 12 years. The staff know our mam just as well as we do. We are very happy with the care mam receives, it is 100%.
Mam talks about how great the night staff are and say they are fantastic. Mam enjoys the food and has a variety of choices.
Lots of activities for mam to join
in, a fantastic home.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Lothian House Care Home is calculated as follows: ( (535 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 597 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.