Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 199 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided by Lothian House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jill Barlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lothian House Care Home Reviews (199)

Total of 199, showing 141-160
9.9

Lothian House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 50 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.

Overall Experience

  • 177
  • 21
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Review from C M (Niece of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care - my uncle is always treated with dignity and genuine care.
A great range of activities and trips are provided which is of great benefit to my uncle, who likes to keep as active as possible. The staff are very friendly and cannot do enough for the residents, supported by
a very good hands-on manager.

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Review from Ronald F (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy all since I arrived here on the 12 April 2018. The meals are ok. I am happy with the choices of food.

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Review from S K (Daughter-in-law of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm, clean, welcoming and a very comfortable place for elderly residents to be kept safe with outstanding care.
The staff are exceptionally professional, kind and can't do enough for the residents and also for the relatives.
The attention to detail making sure we were well cared for during
the final stages of our relative's life was exemplary.
We can't thank the staff enough.

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Review from Christine C (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced two nursing/residential homes before moving my mother into Lothian House I was delighted and relieved to find such a caring home for my 105-year-old mum. The love, respect and caring is second to none and they have encouraged her to keep walking and taking part in activities. Thanks
to all the wonderful staff.

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Review from J I (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff lovely, very welcoming, had peace of mind knowing Mum was well taken care of. 5 Stars.

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Review from Robin L (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderful and the staff are very kind. The food is good and all staff try their very best at all times.

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Review from Aidan M (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by all the staff.

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Review from Georgina W (Resident) assisted by family/friend published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lothian House is perfect in every way, cleanliness is defiantly next to godliness. No matter what I ask of the staff, they always deliver. The food is exceptional. Nothing is too much for the staff I can even have a cup of tea at 3am if I wish to have a cup. The manager's door is always open.

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Review from Malcolm P (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire staff give 100% care and attention to all. The total atmosphere is relaxed and the overall cleanliness is very good.
Every occasion Easter/Christmas is well celebrated.

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Review from Maureen M (Wife of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and friendly from housekeeping to management.
Knowing our family member was being cared for at this care home made our stressful time bearable for the whole family.
Thanks.

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Review from Jim G (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for about seven weeks now and during that time, she has received excellent care and attention from the staff. They are friendly, caring and carry out their work in a very professional manner.


My mother is always well-dressed, clean and presentable. She is encouraged

to join in afternoon activities and I think that this has helped her open up and feel she is part of the social group.


Her room is always clean and tidy. There is a varied menu for lunch and dinner, the food is good and the dining room is immaculate. Members of staff keep me informed about her progress and health and it gives me great peace of mind to know just how well she is being looked after in such a pleasant and safe environment.


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Review from S M (Friend of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice caring staff that go out of their way to help others.
Always doing things to fund rais.Always nice welcome from the management when coming and going out of the building. (Safety first) staff always put the clients first.

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Review from S T (Friend of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and caring. They are always having fundraising activities to help the people who live there. Surroundings are very light and pleasant and there is a good choice of menu. The staff encourage all residents to share in activities and always ready to talk to relatives about
the residents they are visiting. Overall a welcome atmosphere.

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Review from P M (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mum receives. The staff are very caring and treat the residents with respect. There are regular activities to keep the residents occupied. Mam is very happy here and calls it home.

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Review from Lauren W (Regular Volunteer) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcome care home. Staff really friendly and residents were brilliant to work with. Really clean and tidy, would recommend to anyone.

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Review from Jacqueline S (Daughter of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lothian House is a friendly and kind place with hardworking people and a calm caring environment. I love that they have my mother singing which she loves and she is now part of a small 'choir' practising for Christmas - just as she did prior to coming to live here. I am very grateful.


(NB - do wish

there was a 'very good' category between 'good' and excellent.)

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Review from Leigh C (Niece of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the members of the care team that I have met are welcoming and happy to answer any of the questions I may have. My aunt is happy and content and I am so relieved to have the feeling that her welfare is the priority.....excellent.

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Review from Stephanie B (Granddaughter of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are wonderful. They take excellent are of the residents and are incredibly kind. The staff also take great care of residents families.

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Review from Lynne P (Daughter of Resident) assisted by family/friend published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, friendly professional staff. Staff always glad to support, help and aid residents. A clean environment for residents to live.

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Review from Pat G (Daughter of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with Lothian House and would recommend to friends and family. The care our mum receives is good.
mum has been in for three years now and we are more than happy. The new visitor's toilet is very nice.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Lothian House Care Home is calculated as follows: ( (535 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 597 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes North East England 2022

Recipient: Lothian House Care Home

Date: Thursday 30 Jun 2022 More details

Top 20 Care Homes North East England 2021

Recipient: Lothian House Care Home

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.