Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG
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9.9 199 Reviews
  • Lothian House Care Home, Spennymoor
Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and internet café located on the first floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Lothian House boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Lothian House, the team take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Lothian House, and the team is dedicated to supporting residents in building strong relationships in the Spennymoor neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home and the home manager leads the team at Lothian House to provide the kindest care possible to all residents.

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Care Provided by Lothian House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jill Barlow (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lothian House Care Home Reviews (199)

Total of 199, showing 161-180
9.9

Lothian House Care Home has a Review Score of 9.9 (9.873) out of 10, based on 50 reviews in the last 2 years. Over all time Lothian House Care Home has 199 reviews.

Overall Experience

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Review from Katy B (Daughter of Resident) published on 23 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Lothian House to anyone needing care facilities. The staff are wonderful, always considerate of both residents and visitors. The rooms are always clean and smell fresh. The activities and entertainment are engaging. We are very happy with all aspects of the home.

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Review from Joyce M (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 10 months and I have been very pleased and contented. The carers are very good and do all they can to care for us. We get plenty of drinks and snacks and we also have lots of trips to the seaside and the country. Lots of variety.

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Review from Victoria B (Daughter-in-law of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited Lothian House Care Home you are always greeted with a warm welcome. The home is clean and always smells lovely. My in-law is treated with respect and dignity and is always treated as an individual.
Our family can be sure that she is safe and well cared for.

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Review from Jeanette B (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make every visit special. They make an effort to speak and ask if there is anything we need. My mother's room is always clean and staff are excellent with her, even in trying times.
Nothing is a problem to the staff and the food is excellent which I have sampled.

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Review from Nellie A (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have always been made to feel welcome we have always recommended Lothian House in the town to many friends - staff work very hard but are always friendly, stop to speak and inform me what is going on - bingo - parties etc.


It's always pleasant and clean - you can go along and make

yourself a cuppa - always well informed of any changes. My friend is often asked if she would like to go out on the bus. It really is a well run home and I am very happy my friend and many of my friends live in a lovely home as Lothian House. Meals are lovely!

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Review from B G (Son of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring team. Mum is well cared for. Clean, well dressed, hair done. Waiting for incontinent assessment result.

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Review from Leanne D (Granddaughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has lived here at Lothian House for nearly three months. The difference in her as a person is outstanding. She receives a very high standard of care and all the staff work very hard.
She is very happy here and as a family, we're all very impressed.
The cleanliness of the home is also at
a high standard. My grandma always smiles and tells me she enjoys the food.

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Review from Paul D (Son of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and tidy. Staff are great and Mam really settled into this environment.

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Review from Pamela B (Sister of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in this home until she died last year, I still go in to visit other friends there regularly. It's a really nice home, they recently won an award for their standard of care and that is well deserved. All the staff are very nice, some of the staff have been there a very long time, that says
a lot. All the residents are very happy and content.

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Review from Christine S (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit mum four times a week, if I'm on holiday I go every day but there is always a member of the family visiting each day. Obviously, we discuss her wellbeing and we are all very happy with all the care she receives at Lothian House.
It's peace of mind when we are all working, knowing she is well
cared for. She enjoys the meals and choices they have every mealtime, so there is always something she will eat.
It's so clean and you always see staff cleaning the home.

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Review from Christine Z (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff provided excellent care for my father during his 15 months stay at Lothian House. All staff were very friendly and professional in their approach towards him and visiting family members.

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Review from James H (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a visitor to see my good lady at least twice a week for six years so I had a good relationship with the staff.
The cook even taught me to cook poached eggs in water.
Keep up the good work.

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Review from Chris W (Son of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother has only been at Lothian House Care Home for a month, I am more than pleased with the care she is receiving. All the staff are very friendly and can not do enough to help both my mother and me with any requests we may have. Overall I would have no hesitation in recommending Lothian
House.

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Review from Rosamond R (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Lothian House for more than 6 years, during this period of time we have had no cause for concern.
The standard of care, cleanliness and professionalism of the staff is excellent. I have recommended the care home to a friend whose mother became a resident. She too found
the place to be very good. It is so reassuring to know that your relative is so well cared for.
My mother feels at home in Lothian House. I can't speak highly enough of the place.

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Review from Paul S (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff first class, nothing a problem to them. Food first class, my mother is always clean, safe and looked in a first class manner.
Her room is very clean and bed always clean. The home is very clean and all staff smile.

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Review from Jordan S (Grandson of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from all staff, I always know my grandmother is cared for 24 hours, 7days a week.
Nothing is ever a bother, if we ever have any questions and we are always contacted if anything changes or anything we should know about.

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Review from Eileen H (Regular Volunteer) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every two weeks to give communion to residents (Roman Catholic) The staff are very helpful in transferring residents to a suitable room for our service.
I have always found all the staff I come into contact with caring and obliging.

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Review from P M (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mam has only been here a few weeks, the staff in the home helped us through a very difficult time and deserve credit for their professionalism and bedside manner, helping to get mam settled in her new surroundings. It would be impossible to find fault with anything, or anybody at the "home".
Keep the good work up, it means everything to our family, knowing that mam is being taken care of in every way. Thank you

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Review from Kevin T (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very good at their work, treating patients with care and respect and nothing is a trouble. Everything about the home is of the highest quality, nothing can be faulted, the care is to the highest degree, therefore there is no need for any family worries at all. Well done.

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Review from Catherine R (Daughter of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is both happy and comfortable at Lothian House Care Home which is a huge relief as we as a family now know she is safe and secure without the distress we feared would accompany her move from her home to a care facility. The staff are attentive and friendly and we feel confident in their standard
of care.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Lothian House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Lothian House Care Home is calculated as follows: ( (535 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 597 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lothian House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jill

Jill Barlow

Job Title: Home Manager

Joined: 2004

“I believe that kind care means putting someone else’s needs before your own and making them feel special.”


Jill has gained over 20 years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Lothian House for a number of years, Jill closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Lothian House.


When asked what she enjoys most about her role, Jill remarked: “I just love the satisfaction of ensuring the safety and wellbeing of our Residents.”


Away from work, Jill enjoys weekends away with her partner and socialising with her friends and family.


If you would like to find out more information about Lothian House, Jill has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.