St Helens Care Home

6 Manor Road, St Helens Auckland, Bishop Auckland DL14 9DL
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9.7 39 Reviews
  • St Helens Care Home, Bishop Auckland
St Helen’s care home offers residential, nursing, dementia and mental health care to up to 40 people, from respite stays to permanent residence. The home offers individual care for those who may need additional one to one support to ensure they live a fulfilled life in a safe environment which is stimulating.

The home is situated on a quiet road in Bishop Auckland, Durham, opposite St Helen’s Church. It is less than a mile from local shops and facilities.

The home features lounge and dining areas and a garden where residents can relax and socialise. All bedrooms are single and feature television points. Meals are freshly prepared in the home’s kitchen, all dietary needs can be catered for and residents are supported to eat and drink.

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Care Provided by St Helens Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Goodwin (Home Manager)
  • Admission Criteria
    • LA and self funders/CCG/NHS
    • Ages 18+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for St Helens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitor welcome. Please ring the doorbell and a member of the care team will let you in.


  • Parking

  • Ample on site parking.


St Helens Care Home Reviews (39)

Total of 39, showing 1-20
9.7

St Helens Care Home has a Review Score of 9.7 (9.701) out of 10, based on 12 reviews in the last 2 years. Over all time St Helens Care Home has 39 reviews.

Overall Experience

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  • 12
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Date Published

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Review from Lorraine H (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has lived here for over 12 months now and I could not be happier with the care she has received/receives from the first week she moved there. Mam had lived at 3 previous places and did not meet her needs. St Helens staff are so caring and approachable, they really do care and put the residents first,
great interaction and many activities happening relevant to each individual, person centred care at its best. I have no hesitation in recommending this place of residence for your loved ones.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Thank you for taking the time to review our home . It is a pleasure to care for your Mum and we are delighted at how she has settled in and become a big part of the home . You kind words are greatly appreciated and I wll of course pass them on to the St Helens family.


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Review from R R (Granddaughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my grandmother today and what a pleasant and enjoyable visit we had. The staff were so welcoming and friends (as always) and the Halloween celebrations in the home were fantastic, we can't wait to join in the Christmas festivities!

Reply from Jackie Brook, Care Relationships at St Helens Care Home

Thank you for your lovely feedback! We're so pleased you had an enjoyable visit with your grandmother and loved the Halloween celebrations. Our team is excited to welcome you back for the Christmas festivities, we're sure they'll be just as fantastic!


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Review from Josephine B (Niece of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was in, he just died. He was looked after so well. Our family was so grateful for the best care he got. Every one of the staff were so kind. He was so happy with his stay at St Helens Care Home, he loved going in the garden when it was sunny and they had fairs and things on with the music on.

Reply from Jackie Brook, Care Relationships at St Helens Care Home

Thank you so much for sharing your heartfelt words during this difficult time. We're deeply sorry for your loss and are honoured to have cared for your uncle. It warms our hearts to know he found joy in the garden, the fairs, and the music at St Helens Care Home. Our team is truly grateful to have had the opportunity to bring comfort and happiness to him and to be there for your family. Please know that our thoughts are with you.


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Review from Gill B (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff appear very friendly. Looks clean and tidy.

Reply from Jackie Brook, Care Relationships at St Helens Care Home

Thank you for your positive feedback. We're glad to hear you found our staff friendly and the care home clean and tidy. Your comments are much appreciated.


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Review from Lyndsay C (Cousin of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a breath of fresh air. Every time we visit here the staff are interacting with the residents and are very welcoming to visitors. Karaoke is usually on the go with staff and residents dancing and singing. What I really like about this home is it's the same staff members who are there
to greet you which shows there isn't a great staff turnover, meaning the residents and visitors can build great relationships with the carers.

Reply from Jackie Brook, Care Relationships at St Helens Care Home

We're thrilled to hear you've found St. Helen's Care Home to be a breath of fresh air! Your feedback about our welcoming staff, lively atmosphere, and low staff turnover means a lot. We're dedicated to fostering strong relationships and ensuring a joyful environment for residents and visitors alike. Thank you for sharing your experience!


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Review from Rebecca R (Granddaughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently visited my grandmother in St Helen's and was really happy with everything during my time there. The staff were extremely friendly and couldn't do more for us or my grandmother. It was very clean and all the residents that I saw looked really happy and well cared for, it was really nice
to see. Thank you very much St Helen's staff.

Reply from Jackie Brook, Care Relationships at St Helens Care Home

Thank you for sharing your positive experience! We're delighted to hear that you found our staff at St. Helen's to be friendly and accommodating. Maintaining a clean and happy environment for our residents is our top priority and we're glad to hear that it reflected during your visit. Your appreciation means a lot to us.


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Review from Dorothy S (Great-Niece of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately due to work and domestic pressures, I have been unable to visit my great aunt very often lately.
However on my recent visit I was absolutely delighted to see how things are constantly improving. The arrival of the new manager made such a difference last year and her ongoing work and commitment
are showing at the home. The team make time to listen and understand my aunt's needs, as well as ensuring she is cared for - something that was inconsistent previously.
In addition, the environment is improving all of the time - with the bedrooms having had a recent makeover - something I understand that was instigated by the manager. In summary, I am pleased with the care my aunt receives and would highly recommend St Helens for anyone needing the specialist care it provides - thank you on behalf of a very grateful great niece and happy and settled great aunt.

Reply from Jackie Brook, Business Development at St Helens Care Home

Thank you for taking the time to share your positive experience with St Helen's Care Home. We understand how challenging it can be to balance work and family commitments, and we're so pleased to hear that your recent visit left you feeling reassured and happy with the improvements in care and the environment. It's wonderful to know that our new manager's dedication and the team's effort to understand and meet your great aunt's needs are making a significant difference. Your recommendation means a lot to us, and we're committed to continuing our work to provide high-quality care. Thank you from all of us at St Helen's, and we look forward to your next visit.


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Review from Helen D (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in the care of the staff at St Helens Care home for a number of years and I would like to praise them all for the exceptional care my mam received during her time there, especially in her last few weeks/days.
My mam unfortunately passed away a little less than a week ago and the staff
from cleaners to nurses have shown so much love, support and compassion. I would highly recommend the home to anyone.
As a family, we knew my mam was in safe hands at any time of day and the right decisions were always made.
A massive thank you!

Reply from Jackie Brook, Customer Relationships at St Helens Care Home

We are deeply touched by your heartfelt words and want to extend our sincere condolences on the passing of your mam. It was an honour to care for her, and your recognition means the world to us. Our dedicated team is grateful for the opportunity to provide support, love, and compassion during her time with us. Your recommendation is the highest praise, and we are here for you if you ever need anything.
With heartfelt sympathy,
The St Helens Care Home Team


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Review from Linda M (Mother of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son came here and was looked after to a very high standard by all the lovely staff. The only reason he has moved is because of his age (43) it was not suitable. I would recommend this home to anyone.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear Linda,
Many thanks for taking the time to review our home.
It was our pleasure to care for your son albeit briefly. Your kind words are greatly appreciated and I will of course pass them on to the St Helens family.


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Review from John S (Grandson of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Helens Care Home is a lovely home. I am always welcomed by staff when visiting my grandfather. My grandfather is always clean and tidy. There are also a lot of activities going on for my grandfather and staff are always trying to do different things to keep everyone entertained. The staff are also
very helpful.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear John, many thanks for taking the time to review our home. It is a pleasure caring for your grandfather. Your kind words are greatly appreciated and I will of course pass them on to the St Helens family.


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Review from Sharon C (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind, caring and professional. My dad is always treated as an individual and looked after to a high standard. I am always informed if dad is not feeling well and welcome the care and advice of staff. Facilities are good and the home is always clean and tidy. I appreciate staff's ability to
maintain a sense of humour and have a caring attitude.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of Couse pass them on to the St Helens family


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Review from Christine H (Niece of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly come to see my uncle and have always found that his care is always excellent and all the staff and management are amazing with him and all the residents. They are so friendly and very good in all aspects of their work.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of Couse pass them on to the St Helens family.


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Review from M H (Son of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home on my first visit to be so perfect for my father, and the staff were so friendly and welcoming. The smell of delicious food was one of the fits things I noticed about it. All the nurses are there on hand for any questions and needs. They take great pride in what they do and can
tell how caring they are.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to review our home, your kind words are greatly appreciated, and I will, of course, pass them on to the St Helens family.


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Review from L B (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for 2 years.
Staff are really caring.
The food is lovely.
Nice and clean.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to review our care home. It is our pleasure to care for you, and we are delighted that you are enjoying life at St Helens.
Your kind words are greatly appreciated, and I will, of course, pass them on to the St Helens family.


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Review from Andrew H (Father of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers are excellent and helpful in helping my son with his needs. They do a really good job. Thank you.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear Andrew, Many thanks for taking the time to review our home. It is our privilege to care for your son. Your kind words are greatly appreciated and I will of course pass them on to the Manager and the St Helens team.


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Review from Tammy H (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my dad in St Helens Care Home five years ago due to his determination in health. Since my dad has been in this care home, my dad is happy. He has been involved in activities when in good health. All staff are very kind, caring and understanding, and also extremely supportive.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear Tammy,
Many thanks for taking the time to review our home. It is our pleasure to care for your Dad and we are delighted he is enjoying life at St Helens. Your kind words are greatly appreciated and I will of course pass them on to the manager and the St Helens team.


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Review from Maxine P (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - can't do enough, very caring and supporting staff.
Dad seems to be settling.
Have no problems seeing Dad at any time.
Staff are attentive and helpful and keep us up to date with him and any needs he has.
They are very happy for us to take him out for a walk and family events.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Dear Maxine, many thanks for taking the time to review our home. It is our pleasure to care for your Dad, and we are delighted that he has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at St Helens.


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Review from David R (Friend of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience.

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Review from H P (Sister of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very respectful to residents, professional but with humour and compassion. My relative is always clean and tidy; the home itself is homely and welcoming. The home has lots of ways to contact my relative, even a facility to video chat, which is lovely, especially during Covid.

Reply from Paul Millar, Marketing Manager at St Helens Care Home

Many thanks for taking the time to comment on our home. It is our pleasure to care for your sister. We are very proud of the colleagues at St Helens and all feedback allows us to continue to maintain the high standards set by the manager and her team. I will, of course, pass your kinds words on.


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Review from Valance W (Husband of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff brilliant at their jobs and very friendly.

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for St Helens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for St Helens Care Home is calculated as follows: ( (98 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 137 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Helens Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Suzanne

Suzanne Goodwin

Job Title: Care Home Manager

Joined: 2022

Suzanne is a dedicated care home manager.


Frequently Asked Questions about St Helens Care Home

What types of Care is St Helens Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Helens Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Helens Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at St Helens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Helens Care Home to the centre of Bishop Auckland?

1.5 mile(s) as the crow flies, distance by road may be significantly further.