Review from Jennifer R (Wife of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

I have always found the staff helpful and kind. They seem to care. I cannot comment on the home facilities etc, as I have never been inside.

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Review from Simon B (Brother of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

I was satisfied when I was allowed to visits (window visits). I was able to have a good conversation with my relative. I would say I was happy with my visit in St Helens.

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Review from E S (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been in the care home for some time now. The staff are outstanding and know his behaviour and vulnerabilities more than his own family due to his health needs. During covid-19, the staff have been amazing using social media to keep relative and friends updated of the home. My dad is in the

best place regarding his vulnerabilities due to an infection 10-years ago. Thank you to all staff.

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Review from John B (Husband of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience

In view of the current restrictions, I have never been able to enter the premises, but from external visits and telephone conversation, I note my somewhat limited options.

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Review from P R (Husband of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience

Although always excellent, the staff have really stepped up during the covid crisis to keep the home clear, and the residents safe.

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Review from J M (Power of Attorney of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

The care staff and all staff are very caring and they are very friendly. They care for my close friend very well. I have the responsibility to keep him well and safe and I believe he is in good hands at the care home.

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Review from M V (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother is well looked after by the staff.

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Review from Nancy B (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My overall experience when visiting my father is good, he's happy and content in his surroundings. The majority of the staff are caring and hard working. The cleanliness of the home is excellent and so is the food that is catered for to each resident's dietary needs.

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Review from Tracey W (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

My father has just recently moved into this care home. I am very pleased with the way he has settled. The care staff/nurses are always supporting all of the residents my father included. There is constant interaction they are very effective in their duties. Very, very happy overall. Management team

exceptional, well-led home.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you for your positive feedback towards St Helens Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Unis G (Brother of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience

This is the best home for my brother as being in the staff are very good and look after him very good and keep him clean and keep him safe.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you, Unis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helens Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M S (Respite Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience

The care home is clean. Atmosphere is pleasant. Staff very helpful and very cooperative.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Angela M (Wife of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

This was the only care home in the area that would agree to accommodate my husband so we had no choice.
However, the staff are highly qualified compared to the last place and I feel confident that his needs will be fully cared for while ensuring the safety of those around him.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you, Angela, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Glynis R (Partner of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

The care home has been a godsend to look after him. I am very pleased with all the people and carers that have looked after him.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you, Glynis, for letting us know how we are doing at St Helens Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Jackie S (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

When we had to move my Mum to a new home St Helens was recommended. On first impression I was unsure. The rooms were small, darker and without ensuite facilities compared to where she had been. However, I was impressed by the manager and the staff we met. Eight months down the line I am completely satisfied

with how she has settled and how she is looked after. The carers understand her needs and I have been impressed by how they interact with her. We are always made welcome and there is always someone on hand to report on how Mum has been. The residents are always supervised in the lounge and I feel confident my Mum is in safe hands. Good care means more to my Mum at this stage in her life than fancy furnishings and this is what she gets in St Helens.

Reply from Ronnie Cavanagh, Marketing at St Helens Care Home

Thank you, Jackie, for your comments about your recent experience at St Helens Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear your mum has settled in well.

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Review from Jeanette I (Husband of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience

My husband seems to be happy here. I only wish he was closer to where we live. I visit him always and he is clean and tidy and staff have been taking him out.
I am happy with his care and the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home

Thank you, Jeanette, for sharing your experience of St Helen's Care Home. We always appreciate people letting us know how we are doing and it is great to hear that you have had such a positive experience. We look forward to seeing you again soon. Have a lovely day.

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Review from Joseph F (Brother of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

This is the best care home my brother has been in for care and looking after him with his medical problems. The staff are the very best that is medical and care and cooking.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home

Thank you, Joseph, for your praise and kind comments about our team here at St Helen's Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thanks again and have a wonderful day.

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Review from Kay C (Niece of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

This is the best home my Uncle has been in. The staff are fantastic and we know he is getting looked after really well. He is loved and well looked after. They see to all his care needs and keep him safe. He is brain damaged and cannot look after himself. We know that all the staff and Manager meet

all of my Uncle's needs.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home

Thank you, Kay, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again for the lovely feedback. We look forward to seeing you again soon.

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Review from M C (Friend of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

Greeted by staff who seemed clean, conscientious and sympathetic to guests and service users.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home

Thank you for your kind words. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at St Helen's Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review from Doreen A (Relative of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

Visited my elderly uncle on 4th December, to deliver Christmas presents. I was welcomed by helpful supportive staff who as always are only too willing to offer help and support. I have witnessed staff interacting with the clients in a warm and empathic manner.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Helens Care Home

Thank you, Doreen, for your comments about your recent experience at St Helen's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here and look forward to seeing you again soon. Have a wonderful day.

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St Helens Care Home

Care Provided by St Helens Care Home

Good to Know

Funding & Fees Guide for St Helens Care Home

Facilities