St Mary's Nursing Home

Church Chare, Chester le Street DH3 3PZ
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7.7 8 Reviews
  • St Mary's Nursing Home, Chester le Street
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Care Provided by St Mary's Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Carewell Healthcare Ltd
  • Person in charge
  • Julia Stephens (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for St Mary's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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St Mary's Nursing Home Reviews (8)

7.7

St Mary's Nursing Home has a Review Score of 7.7 (7.729) out of 10, based on 1 reviews in the last 2 years. Over all time St Mary's Nursing Home has 8 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 1
  • 0

Date Published

8
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0
1
7

Review from Malcolm T (Son of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thanks to the lovely home for taking care of and continued care of my 93-year-old mother. The manager and staff are more than helpful at any time and open to any questions we may have. A big thanks for the care and assistance given to our mother in her later days of life. We know that as she gets
older and more confused and sometimes a little difficult in her confusion, the care given is thoughtful and kind. Thanks again.

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Review from Victoria G (Respite Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in a crisis bed at st Mary's Nursing Home, having just left the hospital after a long admission. I must admit, initially, I cried all the way in the ambulance from my home to St Mary's, not knowing what to expect. I was taken to my room by the paramedics, who were soon followed by the matron,
who was still making adjustments to the room. The matron introduced herself and told me about the home and its staff, and the home and how to call staff etc. She left, promising me a few things, like a TV, which arrived soon.
What I would say about the home is that they were never two days alike. I loved my room, door open, because although they were a lot of language barriers, a nod and a smile when passing go a long way. Whilst there, I was poorly, and I spent 36 hours in the hospital. A week or so later, I was very poorly with a high temp, and having all staff ragged, I wouldn't go in the ambulance. The night nurse was amazing, I know I refused hosp treatment. I'm sorry night nurse and staff. I felt safer with you.

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Review from Jill (Granddaughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would really have liked to personally name the staff in which part of this review was directed to. They showed true commitment and compassion to both our elderly grandmother with dementia who is not able to communicate very well (and the family whilst visiting) who has been in the care home for over
eight years and relies on these staff 24/7. She was diagnosed end of life last week and as sad as these occasions, all of the nursing staff on shift including the nurse regularly checked on Nanna, ensuring she was comfortable, holding her hand, trying to talk to her, attending to her needs and also offering refreshments and support to the family. When after hours of sitting not wanting to leave her side, the staff suggested we get rest and as they would not leave her on her own, so someone was with her which was a huge comfort to us. We couldn't thank them enough.

Reply from Diane Williams, Manager at St Mary's Nursing Home

Thank you so much for your kind words which we will pass onto the staff. The care team do try to ensure that everyone, especially those at end of life, are cared for with dignity and compassion. This is also extended to family and friends of each resident. Thank you once again for your review.


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Review from Emma K (Granddaughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was recently here for end of life care and the dignity and respect she was shown was fantastic. All the staff members go above and beyond and they made one of the most difficult situations more manageable with their high level of care and consideration, not just for my grandma but for
other family members that were there throughout the night. I am so glad that we chose this care home at this difficult time and would highly recommend it.

Reply from Diane Williams, Manager at St Mary's Nursing Home

Thank you for your very kind words. We are so glad that we could support you all during this difficult time. We always strive to deliver the best care we can and to support everyone involved in that journey. Your very kind words will be passed onto our staff. Many thanks once again for taking the time to express your views.


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Review from Gillian C (Granddaughter of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this nursing home enough, recently had grandmother admitted for intermediate care and she was treated so well, with dignity and respect. Her husband who was a resident at another home with dementia was in a hospital at the same time but became more in need of nursing care and as such
couldn’t return to the home he was living at. The manager of St. Mary’s even offered to call the hospital to see if she could help in any way. We were so happy when St. Mary’s said they could accommodate his needs and the difference in my grandad is fantastic since being there. He’s happy and smiling and chatty again and it’s all down to the staff and atmosphere at St. Mary's. He’s constantly checked on and changed consistently. Our minds are at rest as we know he is receiving, in my opinion, the highest standard of care. Thank you for everything you have done for us all. There is nothing we can fault with this nursing home.

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Review from Beverley A (Friend of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother had been a resident at St Mary's Nursing Home for over 2 and a half years.
Over this length of time, she has been taken care of in the best manner anyone could wish for, for their relative.
The staff here are excellent and take a pride in their roles. Each member of the team worked together
to provide the utmost care and support to my Mother and to us as a family. I cannot thank them enough as this was a difficult time for both my Mother and our family. I always felt that the care that they gave her and the affection that they gave my Mother in the last years of her life could not be questioned.

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Review from Kim C (Daughter of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have struggled to find any positives to write about, I know care is a tiring and low paid 'calling', I also accept that with a high number of residents, things can get overlooked, but this should never include the residents and their safety.
My father had a faulty fire door, which was to be rectified,
this never happened, this is surely a serious breach, alongside reducing my father's privacy as the door was constantly wedged back.
After a week enough was enough, my dissatisfaction was further compounded by alleging my father had been showered more than he actually had, or that he refused.
I cannot convey the magnitude of my absolute dismay at this service here.

Reply from Diane, Home Manager at St Mary's Nursing Home

Thank you for your feedback and please be assured that we will address each of the issues raised by you.
We are sorry that you felt that your father did not have a positive experience, however, we feel that he enjoyed his time with us and believe this was evident by him making his own choices, interacting with our other residents and joining in our activity programme.


We do take feedback very seriously and you can be assured that those issues raised by you, will be discussed with all of our teams.


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Review from Tanya O (Friend of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely friendly place. Always welcoming when you enter the home. Residents rooms are made as much like home as is possible. Staff always take the time to stop and talk to you. Staff are brilliant with the residents, always popping their heads into residents rooms to make sure they are alright
and to make sure they are not in need of anything. Very happy and friendly place to be!

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Current Review Score: 7.7 (7.729)

Overview of Review Score

The Review Score of 7.7 (7.729) out of 10 for St Mary's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for St Mary's Nursing Home is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.093 Points relating to the number of positive Reviews for St Mary's Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 1 Positive Reviews ÷ 10.8 = 0.093

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Mary's Nursing Home

What types of Care is St Mary's Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does St Mary's Nursing Home have?

There are 54 Single Rooms.

What are the Facilities & Services at St Mary's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Mary's Nursing Home to the centre of Chester le Street?

0.2 mile(s) as the crow flies, distance by road may be significantly further.