Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 130 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.

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Care Provided by Melbury Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Durham (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (87)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Melbury Court Care Home Reviews (130)

Total of 130, showing 1-20
9.4

Melbury Court Care Home has a Review Score of 9.4 (9.428) out of 10, based on 29 reviews in the last 2 years. Over all time Melbury Court Care Home has 130 reviews.

Overall Experience

  • 101
  • 25
  • 1
  • 0
  • 3

Date Published

130
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29
101

Review from A K (Husband of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good, meals look very nice very happy with the care, excellent staff and management.

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Review from Steven D (Son of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad recently passed away, whilst in the care of the staff at Melbury court. I can honestly say that the care and support my Dad received was way above and beyond what was expected. He was treat with respect and decency, kindness and more during the five years he was a resident. The job that those
who work in this area, is very, very difficult. Thank you all for looking after my Dad.

Reply from HC-One Limited, Administrator at Melbury Court Care Home

Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family. We will ensure your kind words are shared with the team. Thank you again for your review


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Review from O W (Sister of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home, nice room + happy with her care. Food seems ok.
Excellent staff very helpful.

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Review from N S (Cousin of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very pleasant helpful and caring.

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Review from N J (Resident) assisted by family/friend published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a positive experience
Melbury Court very clean, immaculate
Majority of care staff friendly + caring
Activities provided but temporary resident chose not to engage
Occasional minor issues with the cooking of my personal meal at lunchtime

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Dear, We'd like to extend our thanks for your kind words, Positive feedback such as this is always so gratefully appreciated. You are welcome to give your feedback at monthly resident meetings ,so we can develop catering and hospitality we offer.


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Review from Lynn E (Friend of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Place is always nice and clean, although there are never enough staff around. The staff there is are friendly but they could do with a few ore. Our friend thinks the food average quality.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for your feedback in regard to your experience at Melbury Court. I am sorry to hear you feel there is not enough staff, I can confirm that our staffing levels are calculated based on our residents dependency, and can confirm we are staffing in line with our residents current dependency. Our staffing levels are reviewed a minimum of monthly and overseen by the Area Director. We have passed on your feedback to our Head Chef regarding the food. Our food is made fresh each day and our menus are devised with residents involved across our care homes. We continue to seek feedback regarding food and meal service during our monthly resident meetings.


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Review from M T (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff! The transition to a care home is difficult but I know my mum feels familiar and comfortable now.

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Review from B S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for and I have a lot of confidence in the staff.

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Review from L M (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam came into Melbury Court for respite care on Monday. A new experince for all of us. Staff very helpful, room good.
Mam has only been here 4 days and has had her hair done and nails, she loved this.

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Review from G W (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the care home is a very warm and friendly place the staff are always very kind and helpful and always there if I have questions or need any assistance they're also very good with my mother who seems to have settled in quiet well which is very reassuring for me.

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Review from Margaret W (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and polite.
Always make confession with us.
It's very clean and tidy.

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Review from P G (Nephew of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far everything has been excellent in all ways.

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Review from N C (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved here from hospital with palliative care needs.
We chose Melbury because it was able to fulfil her nursing care needs.
The rooms are clean and comfortable. The staff are attentive and as prompt as they can be when the button is pressed for attention. Having a call button was important
to us for peace of mind.

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Review from S H (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is treated with lots of care and respect. She is always clean and her hygiene needs attended to when required.
The staff understand Mam's communication (non-verbal) and respond appropriately. I feel comfortable in the knowledge that Mam is receiving the best care possible.

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Review from E B (Respite Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about coming into a care home but since I have come here I have been able to feel at ease and totally welcome, treated with respect and dignity, staff can't do enough for you. I'm grateful for all the help I have been given.

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Review from J W (Daughter-in-law of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous nursing home! Staff are brilliant, very supportive and helpful. Dad is so happy with his room, the medical support he receives, the variety of meals and the care he requires being given daily.
The staff have organised haircuts, chiropody and most importantly to dad, holy communion!
Always lots going on, activities, birthday celebrations etc. Highly recommend!

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Review from C R (Cousin of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been in Melbury Court a short time, we have found the staff very friendly and helpful. The only issue we have had is his personal items have gone missing and had to replace them. As far as meals are concerned I can't comment as my cousin does not say much.

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Review from C J (Sister of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management are always very helpful and willing to sort any problems as and when they occur. Staff are mostly able to provide for my brother's needs and seem to go the extra mile to help.

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Review from W B (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother are residents at Melbury Court. My overall experience is that they are both well cared for and looked after at the home. I always feel confident that they are safe and that any medical issues will be promptly dealt with. Any issues are promptly communicated to me by phone.
Whilst
I have said their activities are good that may be unfair is they could be excellent, as I can only judge on my visits, which is not every day.

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Review from A R (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for 2.5 years. I have always found the staff very friendly and attentive. The food is very good and the cleanliness of the environment is a testament to the standards that are set at Melbury Court. I have experienced other care homes and this is the best one by miles.

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Current Review Score: 9.4 (9.428)

Overview of Review Score

The Review Score of 9.4 (9.428) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.428 for Melbury Court Care Home is calculated as follows: ( (215 Excellents x 5) + (88 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 339 Ratings = 4.428

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (0)

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Frequently Asked Questions about Melbury Court Care Home

What types of Care is Melbury Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Melbury Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Melbury Court Care Home have?

There are 87 Single Rooms.

What are the Facilities & Services at Melbury Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melbury Court Care Home to the centre of Durham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.