Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 126 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.

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Care Provided by Melbury Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Durham (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (87)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Melbury Court Care Home Reviews (126)

Total of 126, showing 1-20
9.4

Melbury Court Care Home has a Review Score of 9.4 (9.431) out of 10, based on 25 reviews in the last 2 years. Over all time Melbury Court Care Home has 126 reviews.

Overall Experience

  • 99
  • 23
  • 1
  • 0
  • 3

Date Published

126
10
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24
102

Review from Lynn E (Friend of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Place is always nice and clean, although there are never enough staff around. The staff there is are friendly but they could do with a few ore. Our friend thinks the food average quality.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for your feedback in regard to your experience at Melbury Court. I am sorry to hear you feel there is not enough staff, I can confirm that our staffing levels are calculated based on our residents dependency, and can confirm we are staffing in line with our residents current dependency. Our staffing levels are reviewed a minimum of monthly and overseen by the Area Director. We have passed on your feedback to our Head Chef regarding the food. Our food is made fresh each day and our menus are devised with residents involved across our care homes. We continue to seek feedback regarding food and meal service during our monthly resident meetings.


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Review from M T (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff! The transition to a care home is difficult but I know my mum feels familiar and comfortable now.

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Review from B S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for and I have a lot of confidence in the staff.

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Review from L M (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam came into Melbury Court for respite care on Monday. A new experince for all of us. Staff very helpful, room good.
Mam has only been here 4 days and has had her hair done and nails, she loved this.

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Review from G W (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the care home is a very warm and friendly place the staff are always very kind and helpful and always there if I have questions or need any assistance they're also very good with my mother who seems to have settled in quiet well which is very reassuring for me.

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Review from Margaret W (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and polite.
Always make confession with us.
It's very clean and tidy.

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Review from P G (Nephew of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far everything has been excellent in all ways.

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Review from N C (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved here from hospital with palliative care needs.
We chose Melbury because it was able to fulfil her nursing care needs.
The rooms are clean and comfortable. The staff are attentive and as prompt as they can be when the button is pressed for attention. Having a call button was important
to us for peace of mind.

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Review from S H (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is treated with lots of care and respect. She is always clean and her hygiene needs attended to when required.
The staff understand Mam's communication (non-verbal) and respond appropriately. I feel comfortable in the knowledge that Mam is receiving the best care possible.

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Review from E B (Respite Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about coming into a care home but since I have come here I have been able to feel at ease and totally welcome, treated with respect and dignity, staff can't do enough for you. I'm grateful for all the help I have been given.

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Review from J W (Daughter-in-law of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous nursing home! Staff are brilliant, very supportive and helpful. Dad is so happy with his room, the medical support he receives, the variety of meals and the care he requires being given daily.
The staff have organised haircuts, chiropody and most importantly to dad, holy communion!
Always lots going on, activities, birthday celebrations etc. Highly recommend!

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Review from C R (Cousin of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been in Melbury Court a short time, we have found the staff very friendly and helpful. The only issue we have had is his personal items have gone missing and had to replace them. As far as meals are concerned I can't comment as my cousin does not say much.

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Review from C J (Sister of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management are always very helpful and willing to sort any problems as and when they occur. Staff are mostly able to provide for my brother's needs and seem to go the extra mile to help.

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Review from W B (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother are residents at Melbury Court. My overall experience is that they are both well cared for and looked after at the home. I always feel confident that they are safe and that any medical issues will be promptly dealt with. Any issues are promptly communicated to me by phone.
Whilst
I have said their activities are good that may be unfair is they could be excellent, as I can only judge on my visits, which is not every day.

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Review from A R (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for 2.5 years. I have always found the staff very friendly and attentive. The food is very good and the cleanliness of the environment is a testament to the standards that are set at Melbury Court. I have experienced other care homes and this is the best one by miles.

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Review from Heather T (Respite Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted for respite care. I stayed for almost four weeks. The care I received was excellent and I am extremely grateful and met some wonderful staff and residents.

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Review from B T (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Melbury Court for more than three years. She has dementia, is blind and has mobility problems. We have found the staff to be caring, friendly and supportive of her and her needs. The staff know her well and have fun with her which she loves. Cleaners, kitchen staff, nurses, managers
and all staff are great with her. Very reassuring to know that mum is looked after so well. The ultimate test is what mum thinks and she is happy there which means everything to us.

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Review from Mary L (Next of Kin) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Melbury Court has been an experience that we as a family will never forget. For my parents, this was the most traumatic experience that they have felt. The management style and care was/is well below standard. Dignity and respect were not promoted for residents. My father describes his experience as
being in a prison. I could go on!
I would not recommend Mulberry Court to anyone. My family are now in an amazing care home, that should be the standard and benchmark for all care homes. The management and her team are amazing. The standard of care is outstanding. We are so happy that my parents are now being treated with the dignity and respect that they deserve! My parents are thriving!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to complete a review. We are sorry that your experience has not been as expected and offer you our heartfelt apologies. At HC-One we strive to provide kind, compassionate care and would welcome you to come in and speak to us regarding your Parent's experience to allow us the opportunity to discuss the issues you have raised. We are pleased to hear that your Mother and Father are happy in their new home. Once again thank you for providing your review.


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Review from D H (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Melbury is rated one of the best in Durham, however that was sadly not the experience of my parents. Staff (on the mixed residential/nursing) mostly clearly care very much but they are clearly understaffed so inevitably don't provide an overall consistently adequate level of care.
This, combined with
too many inexperienced staff results in inconsistent and at times, inadequate care.
This is a not uncommon issue to many care homes, but that doesn't make it okay as both the residents and staff ultimately suffer.

Reply from Clare Sheehan, Careline Advisor at Melbury Court Care Home

Thank you for taking the time to complete a review for Melbury Court and we are sorry that your experience has not been to the standard expected. At HC-One we pride ourselves on providing excellent standards of care, food, facilities, and a home well-staffed with well trained colleagues. We will discuss your concerns with the team to determine how we can improve in the areas you have highlighted. Please be assured that our staffing levels are determined by an analysis of residents' needs which is completed monthly or more frequently and monitored by the area team. Once again thank you for taking the time to complete a review.


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Review from Lesley H (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been made to feel very welcome from the first day, as have all her family too.
Nothing is too much trouble, any problems we have had have been sorted asap.
The staff are all lovely and happy to help, but the agency staff sometimes are not great, and I feel they are not as trained as the
permanent staff. Quite often they can't speak much English, which is a concern.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Melbury Court Care Home

Thank you for taking the time to complete the review and for your kind feedback; we are delighted you feel part of the HC-One Melbury family. We are working very hard to recruit further members for our team at Melbury Court and have new colleagues onboarding. We will share your comments with the Agency Manager to allow them to support their colleagues with training and English skills. We wanted to reassure you that we complete full induction checklists with agency colleagues to allow them to be a part of the team as far as possible.


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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.431 for Melbury Court Care Home is calculated as follows: ( (197 Excellents x 5) + (62 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 295 Ratings = 4.431

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Melbury Court Care Home

What types of Care is Melbury Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Melbury Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Melbury Court Care Home have?

There are 87 Single Rooms.

What are the Facilities & Services at Melbury Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melbury Court Care Home to the centre of Durham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.