Review from Deborah R (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

I continue to be impressed by the kindness, care and compassion shown to my mother. She’s been in the home for over two years now and continues to receive top-notch care from the lovely staff on the top floor. Like everyone, she has her good and bad days and I know I am safe in the knowledge that she

is loved and well cared for. Thank you to all the hardworking, never stopping, good sense of humoured staff who continue to care for her.

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Review from John C (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

Our dad has been a resident at Melbury Court for a year now. He is on end-of-life care and because of the late-stage Alzheimer’s/dementia, he does not communicate and is bed ridden. Unable to do anything for himself, he depends on the caring staff for all his needs. They all treat him with absolute

dignity, warmth, kindness and compassion. Everything about this home is outstanding, led by fantastic management who genuinely care and treat you as family. Dad is receiving the best end-of-life care possible, and my brother and I would not want him to be anywhere else! Thank you, all the team, carers, management, nurses, caretaker, cleaners, chef, kitchen staff, laundry staff, admin staff. If there is a thing as the perfect care home, Melbury Court is about as close as you will find. It is a wonderful care home that has a homely feel, making it a pleasure to visit. I want you to know that we thank you from the bottom of our hearts for your fantastic efforts.

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Review from Alan C (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident for almost a year now and all aspects of her time there have been excellent. Great room, great care and housekeeping staff, great management and admin staff, lovely food and a really friendly and homely atmosphere. The home manager is friendly, approachable and accessible. She

works hard to raise and maintain standards throughout and expects her staff to do the same. I can't overstate the gratitude and praise that I have for the staff on the Symphony wing, brilliantly lead by two amazing people. Every one of them is competent, calm, warm, caring and good-humoured. Mum is always well turned out. She's always clean and well-dressed and she leads a dignified life.
A quick mention of the heroes in housekeeping, led by a force of nature. It's because of them that everything is always clean and smells lovely, be it rooms or laundry.
Finally, the food - it's varied, well prepared, tasty and there's always a choice.
Thank you Melbury Court!

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Review from Anthony B (Nephew of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

I continue to be delighted with the care my relative is receiving. She is in a period of marked decline and continues to receive kind and attentive care, with her needs being appropriately met. What I especially appreciate too is getting an update when I ask for one: nobody needs to look at notes. The

staff are well familiar and clearly know their residents/patients on a day-to-day and even hour-by-hour basis.

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Review from Anna M (Mother of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience

My daughter is a resident in the nursing section of Melbury Court Care Home. She has advanced Huntington's disease and has complex nursing needs. She is treated with care and dignity which is so important for her as she cannot communicate herself. The nurses and the carers always carry out their work

with knowledge and efficiency. We visit virtually every day and we are always made to feel welcome and encouraged to voice any concerns we may have. In our opinion, Melbury Court is an extremely well-run care home and we would like to thank all the staff for taking such good care of our daughter. We know she is safe. I would have no hesitation in recommending Melbury Court as being excellent in every way.

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Review from Phil O (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My father has just taken up residence in this care home. Personally, I don’t usually leave reviews but feel it’s important in this type of situation give people an insight of what experience as a family we have had. From my initial appointment to view the care home where I was met by member of staff

who showed me round to then meeting the manager, and then two carers, I knew this was a special place. I class myself as a good judge of situations and can see when things are genuine or made up, and can honestly say this care home has made a very difficult situation that was thrust upon my family easy to organise and I can say the care my father is receiving is 1st class. He is not the easiest of characters to look after and is very independent, but he tells me he is well cared for, and trust me for him to say that he must be. I read the reviews before contacting Melbury Court and liked what I read and I can say the experience we’ve had since my father has been here is first class.

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Review from Sheila L (Sister of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My sister has been a resident for over a year now and has had wonderful care, really settled despite advanced dementia, which was a great relief to us as she always said she wouldn’t go into care. The staff are all caring and friendly and I can’t fault them at all. We are always kept up to date with

care relating to my sister and also what’s happening in the home, I look forward to the weekly newsletter. There are always so many activities to read about. I highly recommend Melbury.

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Review from D B (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience

Dad has been a resident of Melbury for almost a month now. During that time he has been convalescing from an illness as well as his usual Parkinsons Dementia challenges.

The team at Melbury have been fantastic, head and shoulders over other care homes we have tried. The staff are always friendly,

courteous and genuinely care for Dad, considering his needs first and always. Rooms are nice and light.

Changing some of the furniture has been no trouble. Getting him an air based mattress to reduce pressure sores was a great idea and getting a similar cushion for his chair was inspired.

Marking my parents' diamond anniversary with a small gathering was also much appreciated.

Really impressed.

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Review from Judith B (Wife of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience

My family and I are very impressed with our first impressions of Melbury Court Care Home. Compared to a previous home my husband was in, the care and concern for his comfort are so much better, that now I’m not afraid to leave him there. This has taken a huge weight off my mind. I feel that staff and

I are a team looking after his welfare, and I’m not a nuisance intruder, which is as it should be, but isn’t always the case. (We’ve been married so long I do know him very well and am glad to share that.) The staff are friendly and helpful even though they are so busy.
Though they have only known us for about a month, they very kindly made our Diamond Wedding Anniversary quite special, and something to remember. We all appreciated this consideration for us enormously. I would like to sincerely thank everyone involved in arranging this, for all the time and trouble they all went to, above and beyond their regular duties.
I have no hesitation in recommending this well-run care home.

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Review from Karen R (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

My dad spent a short time in Melbury Court prior to him passing away.
The care he, and ourselves as a family received was exemplary. We were treated with kindness, care and compassion making a very difficult time special for us, allowing family to be with Dad throughout his final days.
You are all

amazing and we thank you from the bottom of our hearts.

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Review from S M (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at Melbury Court Care Home since 2018. Over the years, my mum's dementia has got worse, yet the staff are always there to support and treat my mum with respect and dignity. Now we are able to visit in person again, it's wonderful to see everyone and see the genuine care and

hear the laughter buzzing around the home again. Even though each and every one of the staff has carried unimaginable stress looking after our loved ones during these awful times, they are fantastic. It has also been wonderful to see the new manager and her team go from strength to strength, working hard to bring new and exciting changes to the home which is always great to see.

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Review from Kirsten S (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience

My dad was a resident from September 2018 until this week when he sadly passed away. I feel I must write to say how wonderful the staff were at this difficult time. He had been declining for a while but he was always looked after with the greatest of care, compassion and dedication. I cannot praise

the staff on the Grace Unit enough, they are so caring and nothing is too much trouble. They supported us while we were with our dad in his final hours but allowed us privacy when necessary, they made sure he was comfortable and pain-free so his passing was peaceful.
His time at Melbury has been well spent, we were always confident he was well cared for and he always seemed content when we visited. Thank you to all the staff who cared for him, you have our heartfelt gratitude.

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Review from Andrew S (Son of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience

The care, love and compassion the staff display is phenomenal. I have no doubt that my mother would not be with us today without their excellent nursing care and attention. My mother has never been a number or just another resident, she has always been deeply respected, understood and loved by the staff.

Whenever I call to see how she is doing, without missing a beat, I am given an immediate and detailed update. Until this week, due to the pandemic and living abroad, I have been unable to visit for two years and here’s what I found when finally visiting on compassionate grounds due to a very rapid decline in her health; a group of engaged, deeply caring staff, loving their residents and what they do each day. They are engaged, enthused and proud of their work. Even though the staff are visibly exhausted by the sheer weight of the extra stress dealing with the ramifications of this pandemic, they are still unquestionably doing the most amazing job. I unequivocally recommend the home.

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Review from P E (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My father has been a resident at Melbury for several years. Recently he has had a number of falls, the staff have been terrific in notifying myself and making necessary changes to my fathers room to accommodate his needs to eliminate suture falls within his room. The staff have been fantastic, and one

of them even contacted me at home to see if I was ok as I had been upset by the trauma my father had experienced in his recent visits to the local hospital.

The staff genuinely care for my father and treat him as one of their own family, which is reassuring to myself and my brothers.

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Review from G F (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

Would like to thank all staff who looked after my father for their kindness and care given. He sadly passed away after being in Melbury for a year. I was with my father when he passed and the staff were very kind and professional with me and Dad. I would recommend Melbury Court.

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Review from Kevin E (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident of Melbury Court for a number of years now. Recently the management and staff have been exceptional in their kindness and help over various aspects of her situation. Under very difficult times they have shown great dedication and continue to show compassion along with the

caring duties they perform. The newsletter they produce weekly is a great way to keep everyone informed and the pictures included and that are on the entrance noticeboard just now show a lot of happy faces. We all wish things were different and Mum could still be in her own home but It’s a relief and comfort to all the family to know that Mum is in a safe and comfortable environment. We thank everyone there for all they do.

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Review from John A (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

My mum has been at Melbury Court since 2016 and the care she has received there has been nothing short of outstanding. All the staff at the home are so attentive and caring and nothing is too much trouble. I would not hesitate to recommend the home to anyone wanting a special place for their loved ones

to enjoy their later years.

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Review from S S (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

Dad moved into Melbury in the summer, after being a resident in another local home.
He had such a bad experience there and we were desperate to move him.
Living far away and unable to visit Melbury, we were kindly given a tour via video call.
They asked about Dad his interests, likes and dislikes,

his life story basically but felt they were getting to know him.
The transfer was all arranged by them and Dad was soon settled in to his room.
Not being able to visit often, whenever we ring we are always able to speak to him. Everyone is friendly and I never feel we are bothering them.
We are always kept up to date on his well-being or if he needs anything.
Also love the weekly newsletters.
Even though he’s not been there long would definitely recommend Melbury.

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Review from Lisa K (Niece of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

1st class service at Melbury court, my uncle is a resident in the basement part of the home. The girls that are looking after him 24/7 are doing an amazing job, he always looks smartly dressed, washed and shaved, they also give him regular hugs and make him feel safe and comfortable. Very impressed,

keep up the good work, thank you for all you do!

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Review from Yvonne S (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My father was admitted to Melbury after a fall which led to him being admitted to hospital and subsequently Melbury. I had heard a number of good reviews about the home so was pleased when we secured a place. During all of the time my father has been residential, I have found the staff caring, professional

and a credit to their job role. They always take time out to answer queries and provide help, I can’t praise them enough. My father has developed some challenging behaviour but the home has continued, in difficult circumstances re COVID, to care and go above and beyond. I would absolutely recommend this care home to anyone either seeking admission themselves or for a relative or friend

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Melbury Court Care Home

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