Review from Richard C (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience

My father has been a resident of Melbury Court for a few months and I must say that all the staff have been very kind and attentive to my dad. I highly recommend Melbury Court and am glad that I chose it at a time of great stress.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacki P (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

My mum was admitted to Melbury Court in December of 2020 following a decline in her dementia. Since that time, all of the staff at the Home have looked after Mum and us, as family members, with great care and devotion.
They have accommodated, video calls, phone calls, visits, window, garden and inside

on every occasion this has been requested and I have always felt comforted that Mum's welfare and happiness has been uppermost in their minds.
I wish to thank every single member of staff for their care, now that Mum has passed. You all do a really tough job, amazingly well. Thank you so much from all of our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy A (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

Finding a home for Mum was never going to be easy in itself. Melbury had been recommended but due to covid was not available and Mum went elsewhere which was not a good experience particularly as we were all trying to come to terms with her dementia. We moved Mum to Melbury as soon as possible in December

2020 and can say that she has settled in. The staff are lovely and no query or request is too small or insignificant. The family feel happy that Mum is settled, healthy and we do not have to worry about her care as the home and staff have been really great particularly in very challenging times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam R (Daughter-in-law of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience

My husband and I would like to say a very big thank you to all of the team at Melbury Court for the kindness and care they have shown Dad during such a difficult time. It has been reassuring to us and the rest of the family knowing that Dad was being well looked after and having his spirits lifted on

his down days, and I know there have been many! Now we are able to visit and take Dad out again he is so happy and his happiness is shared by the staff, all greeting him with a cheerful smile on his return to welcome him back home.
So thank you again for everything you do for him, you are true heroes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel B (Son of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

Mum resided at Melbury Court for about three years; she became an integral part of the community, respected by residents and staff in equal measure. The care Mum received during her time at Melbury was fantastic. All the staff, from management to the cleaners, supported both her and the family. We can

only share our experience in these simple words but would not fear recommending you entrust your loved ones with the dedicated professional team at Melbury Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience

In August my mum who had been resident at Melbury for almost 3 years passed away after a long battle with MS and various other illnesses. However, Mum had all of her cognitive faculties and had made close friends in the home as well as with the staff. I cannot tell you how much love my mum felt, she

was treated with respect, encouragement to persevere and genuine fondness by every single staff member. Towards the end, the staff talked fondly of Mum to us, and took care of me and my family as if we were their own. Most importantly Mum was given the gift of dignity and love in her final weeks. I recommend Melbury without hesitation for the kindness, love and genuine care all of the staff and managers gave to Mum but also to our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

My relative has been in Melbury Court for six years. I have no complaints about her care. While on Lumley floor, my relative was very happy and enjoyed the company of the staff. The staff were always kind and caring.
My relative has been on nursing care most of this year and the staff are always helpful

when I ring up to see how she is. I have nothing but praise for Melbury Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience

During Covid 19 we have been blessed to know that our mam has been looked after by caring staff at Melbury Court. It was wonderful to see her face to face, to hold her lovely hand (unsure who was more emotional, the staff or me!). Mam has deteriorated over this time with her dementia but I know the

care provided is always genuine, warm and compassionate. It has been a very emotional and upsetting time for everyone but knowing that Mam is happy and settled, you cannot put a price on that. This is so comforting for our family and we feel totally confident, reassured that Mam is receiving the best possible care. We couldn't ask for any more. It has been evident that the priority of Melbury Court has been the safety of residents to protect and to care for them during this awful time. The measures that have rightly been put in place makes me feel safe to visit. The staff whom I talk with are always very helpful and cheerful, it's very much appreciated. Thank you so much for all your hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

I stayed at Melbury Court for short term respite care following a hospital operation which restricted my mobility. All members of staff were friendly, cheerful and approachable. They looked after me very well and helped me to make a good recovery. I always felt comfortable and relaxed in my ensuite

room, which was spacious, clean and well furnished with plenty of natural light. I was very impressed with the high standard of care provided and warmly recommend Melbury Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea E (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

I would like to commend the management and staff team at Melbury Court for the ongoing support of my mother as she resides full time at the service.
As dementia continues to affect her functioning, the carers ensure the provision of a home-like environment, where she is well dressed, her dignity always

respected, well-fed and stimulated with a regular timetable of activities.
The regular news letter gives a great insight into the lives of loved ones, with photos, updates and an overview of life in the home.
The support that the residents received during the pandemic and continues now has been over and above.
I commend the home manager and her team for all they do on a daily basis, that gives me peace of mind knowing my mum receives the best care, at this, her most vulnerable time of life, and for that I'm eternally grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine M (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

Without exception, the staff have treated Mum with kindness, love, respect and compassion. Everyone who answered the telephone has been helpful and kind to me and my sisters Mum's relatives. We have been kept very well informed about changes in Mum's health and medical care has been sought when necessary.

Everyone we have spoken to has clearly explained what they were doing and why. The end of life care that Mum received was the best it could possibly have been and we as family members were cared for so well too. Nothing was too much trouble. The weekly newsletter also inspired confidence.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne D (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I cannot thank the staff at Melbury Court Care Home enough for the wonderful care my mother is receiving. My mother is at present being looked after in the nursing unit and I can honestly say that the staff have nursed and taken care of her extremely well. Everyone in the home is professional, compassionate

and patient. I am always kept well informed and nothing I ask is ever too much trouble. My mother always tells me how good the staff are and praises them highly. A huge thank you to everyone for their dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley T (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

The care my mother has received has been exemplary. The staff are wonderful and not only care about Mum but always ask how I am doing. They are so caring. The home is always clean and welcoming as are all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen S (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

My mother has been in Melbury Court for 9 years, she will be 102 this year. I moved her from another town 100 miles away and she has been happy and content since the day she moved in. She feels safe with the support she receives from the lovely carers and this has allowed her not to worry about being

on her own, and there is also someone around if she is unsure about anything.
All the staff are welcoming and when I visit we always have a laugh. During lockdown, I have seen photos of Mum on the weekly bulletin and to see someone putting rollers in Mum's hair was lovely, Mum always likes her hair to be nice, which is very hard at present in lockdown.
Although Mum does not take part in the activities now I believe during lockdown she has been going to sit in the room with her cup of tea.
Nothing is too much trouble for the staff.
I highly recommend this home, my son-in-law says he has already booked me in!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan S (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

After viewing various care homes in the area, we decided on Melbury Court as it seemed so much better in every way. The home is decorated to a high standard, the quality of the furniture is excellent, each bedroom is a good size and has an ensuite. Above all, the staff are brilliant, nothing is too

much trouble, my mam is very well cared for and all her needs are met. My mam moved into the home in November 2019, until the pandemic I visited every day, I was welcomed by the staff and they had an open visiting policy. During lockdown, relatives could have Zoom calls which the staff organised, and I was kept informed with newsletters and phone calls as to how my mam was doing. There is wifi in the rooms so my mam was able to have a smart device which made contact much easier.
The manager and deputy manager are both very approachable, helpful and professional. We definitely made the right choice in Melbury Court and would highly recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie B (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

I am very impressed with everything that has been done to support my mum since she has moved into Melbury Court. The staff are always extremely helpful, polite and reassuring when you contact the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

I can only say that all the staff at Melbury go above and beyond to care for the residents and will always go the extra mile for them. Mum had been in a couple of other places before she moved here 4 years ago and the care and respect shown over the years has been second to none. There are (when not

in lockdown) a wide variety of activities and events on offer, some that include family members and families are kept well informed about their relatives. If ever I phone with a problem or question I am always made to feel that I matter too, as I don’t have other family support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie G (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

I have already recommended this home to various friends whose parents are at the sad stage in their lives that they need full-time care. It's a very hard and heartbreaking decision when you have to make this choice for them. My dad has been at Melbury for 2 years now. Obviously, the last year has been

very difficult due to Covid for everyone involved. Luckily my dad survived Covid. I really can't praise the staff enough for getting him through this. The care is tremendous and the home is a lovely clean modern building. I am so happy to know he is safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

I was always a little reluctant for my mum to go into care, after meeting the staff at the home, my worries soon diminished. From the initial telephone enquiry to the regular updates and newsletters from the home, I couldn't be more reassured that my mum is receiving the best care. The staff within

the home show genuine care and compassion for all residents within the care home, they treat my mum like a member of their own family. They work tirelessly to ensure residents are looked after, entertained and looking their best! The home has such a homely feel, it's always clean and smells fresh.
The home has managed spectacularly in these unprecedented times, keeping families up to date as best they can. The management team have gone above and beyond, they are always so helpful and nothing is ever a problem to them. All of the staff deserve recognition for their great care.
My mum loves being in Melbury Court and wouldn't want to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie M (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

I have the highest admiration for all of the staff at Melbury Court, having endured nearly a year of the stress and strain of COVID-19 their kindness, understanding and professionalism has never waned.
Having to even consider putting both of my parents in their care last summer, was a very traumatic

experience. However, I felt reassured right from the initial phone call, any settling in issues were addressed promptly and my experience is that all staff are approachable and understanding.
My mum was very poorly, and we sadly lost her in November, I was so touched by the care and dignity she received and the compassion shown to my brother and myself. We were allowed to spend a little time with our dad alone, and as part of our grieving process, this was extremely important.
I must say my dad appears to thrive at Melbury and seems to be settled and content, obviously not being able to visit is difficult for everyone, but they try to facilitate as best as possible within guidelines.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Melbury Court Care Home

Care Provided by Melbury Court Care Home

Good to Know

Facilities