Review from S S (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

Dad moved into Melbury in the summer, after being a resident in another local home.
He had such a bad experience there and we were desperate to move him.
Living far away and unable to visit Melbury, we were kindly given a tour via video call.
They asked about Dad his interests, likes and dislikes,

his life story basically but felt they were getting to know him.
The transfer was all arranged by them and Dad was soon settled in to his room.
Not being able to visit often, whenever we ring we are always able to speak to him. Everyone is friendly and I never feel we are bothering them.
We are always kept up to date on his well-being or if he needs anything.
Also love the weekly newsletters.
Even though he’s not been there long would definitely recommend Melbury.

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Review from Lisa K (Niece of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

1st class service at Melbury court, my uncle is a resident in the basement part of the home. The girls that are looking after him 24/7 are doing an amazing job, he always looks smartly dressed, washed and shaved, they also give him regular hugs and make him feel safe and comfortable. Very impressed,

keep up the good work, thank you for all you do!

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Review from Yvonne S (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

My father was admitted to Melbury after a fall which led to him being admitted to hospital and subsequently Melbury. I had heard a number of good reviews about the home so was pleased when we secured a place. During all of the time my father has been residential, I have found the staff caring, professional

and a credit to their job role. They always take time out to answer queries and provide help, I can’t praise them enough. My father has developed some challenging behaviour but the home has continued, in difficult circumstances re COVID, to care and go above and beyond. I would absolutely recommend this care home to anyone either seeking admission themselves or for a relative or friend

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Review from Richard C (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience

My father has been a resident of Melbury Court for a few months and I must say that all the staff have been very kind and attentive to my dad. I highly recommend Melbury Court and am glad that I chose it at a time of great stress.

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Review from Jacki P (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

My mum was admitted to Melbury Court in December of 2020 following a decline in her dementia. Since that time, all of the staff at the Home have looked after Mum and us, as family members, with great care and devotion.
They have accommodated, video calls, phone calls, visits, window, garden and inside

on every occasion this has been requested and I have always felt comforted that Mum's welfare and happiness has been uppermost in their minds.
I wish to thank every single member of staff for their care, now that Mum has passed. You all do a really tough job, amazingly well. Thank you so much from all of our family.

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Review from Mandy A (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

Finding a home for Mum was never going to be easy in itself. Melbury had been recommended but due to covid was not available and Mum went elsewhere which was not a good experience particularly as we were all trying to come to terms with her dementia. We moved Mum to Melbury as soon as possible in December

2020 and can say that she has settled in. The staff are lovely and no query or request is too small or insignificant. The family feel happy that Mum is settled, healthy and we do not have to worry about her care as the home and staff have been really great particularly in very challenging times.

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Review from Pam R (Daughter-in-law of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience

My husband and I would like to say a very big thank you to all of the team at Melbury Court for the kindness and care they have shown Dad during such a difficult time. It has been reassuring to us and the rest of the family knowing that Dad was being well looked after and having his spirits lifted on

his down days, and I know there have been many! Now we are able to visit and take Dad out again he is so happy and his happiness is shared by the staff, all greeting him with a cheerful smile on his return to welcome him back home.
So thank you again for everything you do for him, you are true heroes.

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Review from Nigel B (Son of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

Mum resided at Melbury Court for about three years; she became an integral part of the community, respected by residents and staff in equal measure. The care Mum received during her time at Melbury was fantastic. All the staff, from management to the cleaners, supported both her and the family. We can

only share our experience in these simple words but would not fear recommending you entrust your loved ones with the dedicated professional team at Melbury Court.

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Review from Jane M (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience

In August my mum who had been resident at Melbury for almost 3 years passed away after a long battle with MS and various other illnesses. However, Mum had all of her cognitive faculties and had made close friends in the home as well as with the staff. I cannot tell you how much love my mum felt, she

was treated with respect, encouragement to persevere and genuine fondness by every single staff member. Towards the end, the staff talked fondly of Mum to us, and took care of me and my family as if we were their own. Most importantly Mum was given the gift of dignity and love in her final weeks. I recommend Melbury without hesitation for the kindness, love and genuine care all of the staff and managers gave to Mum but also to our family.

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Review from C H (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

My relative has been in Melbury Court for six years. I have no complaints about her care. While on Lumley floor, my relative was very happy and enjoyed the company of the staff. The staff were always kind and caring.
My relative has been on nursing care most of this year and the staff are always helpful

when I ring up to see how she is. I have nothing but praise for Melbury Court.

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Review from Susan H (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience

During Covid 19 we have been blessed to know that our mam has been looked after by caring staff at Melbury Court. It was wonderful to see her face to face, to hold her lovely hand (unsure who was more emotional, the staff or me!). Mam has deteriorated over this time with her dementia but I know the

care provided is always genuine, warm and compassionate. It has been a very emotional and upsetting time for everyone but knowing that Mam is happy and settled, you cannot put a price on that. This is so comforting for our family and we feel totally confident, reassured that Mam is receiving the best possible care. We couldn't ask for any more. It has been evident that the priority of Melbury Court has been the safety of residents to protect and to care for them during this awful time. The measures that have rightly been put in place makes me feel safe to visit. The staff whom I talk with are always very helpful and cheerful, it's very much appreciated. Thank you so much for all your hard work.

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Review from David B (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

I stayed at Melbury Court for short term respite care following a hospital operation which restricted my mobility. All members of staff were friendly, cheerful and approachable. They looked after me very well and helped me to make a good recovery. I always felt comfortable and relaxed in my ensuite

room, which was spacious, clean and well furnished with plenty of natural light. I was very impressed with the high standard of care provided and warmly recommend Melbury Court.

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Review from Andrea E (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

I would like to commend the management and staff team at Melbury Court for the ongoing support of my mother as she resides full time at the service.
As dementia continues to affect her functioning, the carers ensure the provision of a home-like environment, where she is well dressed, her dignity always

respected, well-fed and stimulated with a regular timetable of activities.
The regular news letter gives a great insight into the lives of loved ones, with photos, updates and an overview of life in the home.
The support that the residents received during the pandemic and continues now has been over and above.
I commend the home manager and her team for all they do on a daily basis, that gives me peace of mind knowing my mum receives the best care, at this, her most vulnerable time of life, and for that I'm eternally grateful.

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Review from Christine M (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

Without exception, the staff have treated Mum with kindness, love, respect and compassion. Everyone who answered the telephone has been helpful and kind to me and my sisters Mum's relatives. We have been kept very well informed about changes in Mum's health and medical care has been sought when necessary.

Everyone we have spoken to has clearly explained what they were doing and why. The end of life care that Mum received was the best it could possibly have been and we as family members were cared for so well too. Nothing was too much trouble. The weekly newsletter also inspired confidence.

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Review from Anne D (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I cannot thank the staff at Melbury Court Care Home enough for the wonderful care my mother is receiving. My mother is at present being looked after in the nursing unit and I can honestly say that the staff have nursed and taken care of her extremely well. Everyone in the home is professional, compassionate

and patient. I am always kept well informed and nothing I ask is ever too much trouble. My mother always tells me how good the staff are and praises them highly. A huge thank you to everyone for their dedication.

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Review from Lesley T (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

The care my mother has received has been exemplary. The staff are wonderful and not only care about Mum but always ask how I am doing. They are so caring. The home is always clean and welcoming as are all the staff.

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Review from Kathleen S (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

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My mother has been in Melbury Court for 9 years, she will be 102 this year. I moved her from another town 100 miles away and she has been happy and content since the day she moved in. She feels safe with the support she receives from the lovely carers and this has allowed her not to worry about being

on her own, and there is also someone around if she is unsure about anything.
All the staff are welcoming and when I visit we always have a laugh. During lockdown, I have seen photos of Mum on the weekly bulletin and to see someone putting rollers in Mum's hair was lovely, Mum always likes her hair to be nice, which is very hard at present in lockdown.
Although Mum does not take part in the activities now I believe during lockdown she has been going to sit in the room with her cup of tea.
Nothing is too much trouble for the staff.
I highly recommend this home, my son-in-law says he has already booked me in!

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Review from Joan S (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

After viewing various care homes in the area, we decided on Melbury Court as it seemed so much better in every way. The home is decorated to a high standard, the quality of the furniture is excellent, each bedroom is a good size and has an ensuite. Above all, the staff are brilliant, nothing is too

much trouble, my mam is very well cared for and all her needs are met. My mam moved into the home in November 2019, until the pandemic I visited every day, I was welcomed by the staff and they had an open visiting policy. During lockdown, relatives could have Zoom calls which the staff organised, and I was kept informed with newsletters and phone calls as to how my mam was doing. There is wifi in the rooms so my mam was able to have a smart device which made contact much easier.
The manager and deputy manager are both very approachable, helpful and professional. We definitely made the right choice in Melbury Court and would highly recommend!

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Review from Valerie B (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

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I am very impressed with everything that has been done to support my mum since she has moved into Melbury Court. The staff are always extremely helpful, polite and reassuring when you contact the home.

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Review from Linda F (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

I can only say that all the staff at Melbury go above and beyond to care for the residents and will always go the extra mile for them. Mum had been in a couple of other places before she moved here 4 years ago and the care and respect shown over the years has been second to none. There are (when not

in lockdown) a wide variety of activities and events on offer, some that include family members and families are kept well informed about their relatives. If ever I phone with a problem or question I am always made to feel that I matter too, as I don’t have other family support.

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