Review from Jackie G (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

I have already recommended this home to various friends whose parents are at the sad stage in their lives that they need full-time care. It's a very hard and heartbreaking decision when you have to make this choice for them. My dad has been at Melbury for 2 years now. Obviously, the last year has been

very difficult due to Covid for everyone involved. Luckily my dad survived Covid. I really can't praise the staff enough for getting him through this. The care is tremendous and the home is a lovely clean modern building. I am so happy to know he is safe and well cared for.

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Review from Emma B (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

I was always a little reluctant for my mum to go into care, after meeting the staff at the home, my worries soon diminished. From the initial telephone enquiry to the regular updates and newsletters from the home, I couldn't be more reassured that my mum is receiving the best care. The staff within

the home show genuine care and compassion for all residents within the care home, they treat my mum like a member of their own family. They work tirelessly to ensure residents are looked after, entertained and looking their best! The home has such a homely feel, it's always clean and smells fresh.
The home has managed spectacularly in these unprecedented times, keeping families up to date as best they can. The management team have gone above and beyond, they are always so helpful and nothing is ever a problem to them. All of the staff deserve recognition for their great care.
My mum loves being in Melbury Court and wouldn't want to be anywhere else.

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Review from Debbie M (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

I have the highest admiration for all of the staff at Melbury Court, having endured nearly a year of the stress and strain of COVID-19 their kindness, understanding and professionalism has never waned.
Having to even consider putting both of my parents in their care last summer, was a very traumatic

experience. However, I felt reassured right from the initial phone call, any settling in issues were addressed promptly and my experience is that all staff are approachable and understanding.
My mum was very poorly, and we sadly lost her in November, I was so touched by the care and dignity she received and the compassion shown to my brother and myself. We were allowed to spend a little time with our dad alone, and as part of our grieving process, this was extremely important.
I must say my dad appears to thrive at Melbury and seems to be settled and content, obviously not being able to visit is difficult for everyone, but they try to facilitate as best as possible within guidelines.

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Review from Jan Y (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

Despite continuous setbacks due to covid, the staff remain upbeat and positive. I'm always kept up to date with my mum's care, either by phone or in the regular newsletters. The senior staff are always there to give advice and support to me when I'm not sure what to do for the best, regarding my mum.

Superb care and consideration is given to my mum and I always feel reassured that she's in the best place for her needs.

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Review from John P (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience

Our mum needed care after being hospitalised following a fall at home. What was initially meant to be a short-term need became a longer-term one and our mum spent 6 months at a care home before moving to Melbury Court only due to closer location to her family. The staff are excellent with her and always

try to keep her spirits up. Mum is a really fussy eater and if the main menu options weren't to her liking, the care staff or one of the cooks would make a sandwich or omelette to make sure she was able to have something to eat. They also tried to facilitate visits in spite of the challenges of Covid. Melbury Court did an excellent job for the transfer from her previous care home and everything went really smoothly. Thanks to everyone at Melbury Court for making our mum comfortable and feel welcome.

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Review from Julie M (Niece of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience

My auntie spent her last weeks in Melbury Court, in the palliative care wing. I have nothing but admiration for the wonderful care she received. In these awful times when visiting has been limited, it was important to feel confident that she was being looked after in the best way possible, and the communications

from the staff at every step of the way were so appreciated.

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Review from Jean R (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

My mother has been in the care of Melbury Court for some time now and the staff that care for her are amazing. My mam is so well cared for and I can sleep at night knowing that she is safe. All the staff at Melbury Court are worth their weight in gold and my mam continues to do very well in their care.

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Review from K C (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

My dad who has mixed dementia/Alzheimer's moved to Melbury Court in August 2019. It was an extremely hard decision and difficult time, however; it worked out best for Dad as he then had the 24-hour care he required. He adapted to life in the home extremely well it even lifted his mood mixing with other

people. In May of this year, I received the dreaded phone call that Dad had caught COVID. The staff were so supportive, contacting me with daily updates. Dad declined and had to be rushed to hospital. The doctors gave him days to live. Melbury Court Staff were exceptional they allowed me to bring Dad back to the home so I could be with him when he passed away. However; 5 months have gone by and Dad is still here he managed to fight the virus. I'm so grateful to all the staff who have helped him through this difficult time. The home manager and the team are doing an outstanding job in protecting the residents. I just hope life gets back to normal soon for them and the residents. THANK YOU!

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Review from Lucy O (Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience

I enjoy living at Melbury Court, when I first arrived here I was very unwell and the care and attention provided by staff have allowed me to get back up and on my feet. The staff are fantastic and the care and support I receive is outstanding. I could go home if I wanted to but I would rather stay here

where I am looked after.

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Review from Mary B (Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience

All of the care staff in this home look after me well, they are kind caring and offer support where needed. I am always treated with dignity and respect. Care staff are very patient with others and I see this daily around the home. The management in this home are very approachable, if they do not have

an answer to my questions they will come back to me at a later date, they are very good. I feel safe living at Melbury Court and have lived here for almost 2 years, there have been many changes but these have been done to improve the service. The housekeeping staff in this home is pretty good and they aim to keep the home clean and fresh smelling and are always happy to help if I want anything. I would recommend this home to others.

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Review from Ann Q (Daughter-in-law of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

We are very happy with the care that our precious Gran receives. The facilities are great, the staff are kind and helpful, and the atmosphere is warm and inviting. Gran is well cared for and content.

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Review from Mick B (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

I can not recommend this home highly enough to anyone. The home is clean and warm. Rooms are comfortable with on suites, and the lounge areas large and a nice place to sit and spend time in. All the staff and I mean all, from the handyman to the kitchen staff, cares, office and management are excellent,

friendly, smiling faces, and nothing is a bother to anyone; they all make you feel at ease and at home.

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Review from Stuart M (Son of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

My father is looked after very well, and we have no worries as we know he is in good hands. The staff are always helpful, friendly and polite, and the resident always comes first. The staff and management have been exceptional during this difficult time.

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Review from Susan A (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience

My mum has dementia and has been a resident since 2017. The home is very well maintained and is always clean and well presented. The staff are excellent and have always been extremely kind and caring and always willing to listen and help. I could not have found a better place for my mum.

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Review from Pam H (Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

The staff are always happy when they are on shift and are always attentive to my needs. Sometimes there is a lack of communication between shifts but this is an ongoing issue. I have lived here for three years now and have made some friends. There is always enough food served on a daily basis and there

is always enough food served throughout the day. The overall standard of the home is good that includes care and support, facilities and cleanliness.

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Review from Bev R (Cousin of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

Both my relatives have been resident at Melbury Court. My cousin was there until today, on the Lumley Unit, but due to his increasing care needs, we needed to move him to an EMI nursing bed, which we have now found, but he has been taken into hispital and will be discharged to his new home, hopefully.
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home is comfortable and nicely furnished for a care home and well looked after. The staff on each of the units have always been friendly and kind to myself and my cousin. At times, due to his dementia, my cousin has been difficult to deal with. It's very sad he has to leave but I know this is the best decision all round now. Thank you for being there for us all. We are very thankful and grateful.
I particularly want to thank the senior carer, the people in the office and the manager.

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Review from G M (Nephew of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

This was a short term stay due to illness. My aunt was really well cared for from beginning to the end. Some staff went above and beyond. Fabulous thank you.

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Review from Fiona M (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Melbury Court is a very friendly, very caring and extremely clean care home. My mum is very well cared for and is treated like a family member with love and care shown towards her.
The facilities are spotless, with bright and neutral decor providing a calming and welcoming atmosphere. The lounge areas

are comfortable and plush and the bedrooms are spacious with a comfortable bed and chair. The meals provided are of a high standard, giving a balanced and healthy diet.
The staff are really friendly and it is a pleasure to visit. We as a family, couldn't have asked for a better care home for our elderly mother.

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Review from Serena W (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

A friendly and family orientated place. I feel part of the place although only a visitor.
Mum is very well looked after, all her needs and wants are met and she has come on in leaps and bounds. We feel really happy she is in Melbury Court. Staff are lovely, professional and efficient. Food is very

fresh and nutritious.
Both my sister and I are very confident and secure knowing Mum is safe, happy and extremely well looked after by lovely caring staff.

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Review from Sandra H (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

I find this home is wonderful as I promised my dad he would not go into a home but unfortunately he needed nursing. They have been so supportive to my dad and myself. I feel happy leaving my dad in their care. If any problems come up, they will ring me. I'm so happy with this home, they give me 100%

at all times.

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Melbury Court Care Home

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