Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
Submit a Review
9.4 128 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.

Show Melbury Court Care Home on the Map

Care Provided by Melbury Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Durham (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (87)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Melbury Court Care Home Reviews (128)

Total of 128, showing 81-100
9.4

Melbury Court Care Home has a Review Score of 9.4 (9.399) out of 10, based on 26 reviews in the last 2 years. Over all time Melbury Court Care Home has 128 reviews.

Overall Experience

  • 100
  • 24
  • 1
  • 0
  • 3

Date Published

128
12
21
26
102

Review from Jan Y (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite continuous setbacks due to covid, the staff remain upbeat and positive. I'm always kept up to date with my mum's care, either by phone or in the regular newsletters. The senior staff are always there to give advice and support to me when I'm not sure what to do for the best, regarding my mum.
Superb care and consideration is given to my mum and I always feel reassured that she's in the best place for her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum needed care after being hospitalised following a fall at home. What was initially meant to be a short-term need became a longer-term one and our mum spent 6 months at a care home before moving to Melbury Court only due to closer location to her family. The staff are excellent with her and always
try to keep her spirits up. Mum is a really fussy eater and if the main menu options weren't to her liking, the care staff or one of the cooks would make a sandwich or omelette to make sure she was able to have something to eat. They also tried to facilitate visits in spite of the challenges of Covid. Melbury Court did an excellent job for the transfer from her previous care home and everything went really smoothly. Thanks to everyone at Melbury Court for making our mum comfortable and feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Niece of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie spent her last weeks in Melbury Court, in the palliative care wing. I have nothing but admiration for the wonderful care she received. In these awful times when visiting has been limited, it was important to feel confident that she was being looked after in the best way possible, and the communications
from the staff at every step of the way were so appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven D (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Melbury Court to anyone who is searching for a care home. My Dad was a resident in another care home and transferred to Melbury Court due to being abused by staff and assaulted three times by another resident. Melbury Court is a breath of fresh air and my Dad is extremely pleased
he moved there. The staff are very professional and handled my Dad’s transfer safely and with kindness.
I am relieved that my Dad is now in a safe and well-run care home, who treat the residents like there own family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean R (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Melbury Court for some time now and the staff that care for her are amazing. My mam is so well cared for and I can sleep at night knowing that she is safe. All the staff at Melbury Court are worth their weight in gold and my mam continues to do very well in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad who has mixed dementia/Alzheimer's moved to Melbury Court in August 2019. It was an extremely hard decision and difficult time, however; it worked out best for Dad as he then had the 24-hour care he required. He adapted to life in the home extremely well it even lifted his mood mixing with other
people. In May of this year, I received the dreaded phone call that Dad had caught COVID. The staff were so supportive, contacting me with daily updates. Dad declined and had to be rushed to hospital. The doctors gave him days to live. Melbury Court Staff were exceptional they allowed me to bring Dad back to the home so I could be with him when he passed away. However; 5 months have gone by and Dad is still here he managed to fight the virus. I'm so grateful to all the staff who have helped him through this difficult time. The home manager and the team are doing an outstanding job in protecting the residents. I just hope life gets back to normal soon for them and the residents. THANK YOU!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy O (Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Melbury Court, when I first arrived here I was very unwell and the care and attention provided by staff have allowed me to get back up and on my feet. The staff are fantastic and the care and support I receive is outstanding. I could go home if I wanted to but I would rather stay here
where I am looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care staff in this home look after me well, they are kind caring and offer support where needed. I am always treated with dignity and respect. Care staff are very patient with others and I see this daily around the home. The management in this home are very approachable, if they do not have
an answer to my questions they will come back to me at a later date, they are very good. I feel safe living at Melbury Court and have lived here for almost 2 years, there have been many changes but these have been done to improve the service. The housekeeping staff in this home is pretty good and they aim to keep the home clean and fresh smelling and are always happy to help if I want anything. I would recommend this home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann Q (Daughter-in-law of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that our precious Gran receives. The facilities are great, the staff are kind and helpful, and the atmosphere is warm and inviting. Gran is well cared for and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mick B (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this home highly enough to anyone. The home is clean and warm. Rooms are comfortable with on suites, and the lounge areas large and a nice place to sit and spend time in. All the staff and I mean all, from the handyman to the kitchen staff, cares, office and management are excellent,
friendly, smiling faces, and nothing is a bother to anyone; they all make you feel at ease and at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart M (Son of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is looked after very well, and we have no worries as we know he is in good hands. The staff are always helpful, friendly and polite, and the resident always comes first. The staff and management have been exceptional during this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan A (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has been a resident since 2017. The home is very well maintained and is always clean and well presented. The staff are excellent and have always been extremely kind and caring and always willing to listen and help. I could not have found a better place for my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam H (Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always happy when they are on shift and are always attentive to my needs. Sometimes there is a lack of communication between shifts but this is an ongoing issue. I have lived here for three years now and have made some friends. There is always enough food served on a daily basis and there
is always enough food served throughout the day. The overall standard of the home is good that includes care and support, facilities and cleanliness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev R (Cousin of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my relatives have been resident at Melbury Court. My cousin was there until today, on the Lumley Unit, but due to his increasing care needs, we needed to move him to an EMI nursing bed, which we have now found, but he has been taken into hispital and will be discharged to his new home, hopefully.
The
home is comfortable and nicely furnished for a care home and well looked after. The staff on each of the units have always been friendly and kind to myself and my cousin. At times, due to his dementia, my cousin has been difficult to deal with. It's very sad he has to leave but I know this is the best decision all round now. Thank you for being there for us all. We are very thankful and grateful.
I particularly want to thank the senior carer, the people in the office and the manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Nephew of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a short term stay due to illness. My aunt was really well cared for from beginning to the end. Some staff went above and beyond. Fabulous thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Melbury Court is a very friendly, very caring and extremely clean care home. My mum is very well cared for and is treated like a family member with love and care shown towards her.
The facilities are spotless, with bright and neutral decor providing a calming and welcoming atmosphere. The lounge areas
are comfortable and plush and the bedrooms are spacious with a comfortable bed and chair. The meals provided are of a high standard, giving a balanced and healthy diet.
The staff are really friendly and it is a pleasure to visit. We as a family, couldn't have asked for a better care home for our elderly mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Serena W (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and family orientated place. I feel part of the place although only a visitor.
Mum is very well looked after, all her needs and wants are met and she has come on in leaps and bounds. We feel really happy she is in Melbury Court. Staff are lovely, professional and efficient. Food is very
fresh and nutritious.
Both my sister and I are very confident and secure knowing Mum is safe, happy and extremely well looked after by lovely caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra H (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home is wonderful as I promised my dad he would not go into a home but unfortunately he needed nursing. They have been so supportive to my dad and myself. I feel happy leaving my dad in their care. If any problems come up, they will ring me. I'm so happy with this home, they give me 100%
at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Grandson of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic all-round service, always given with a smile. All the staff are so patient and so happy to help at every given opportunity. Our whole family are so happy Gran is here, as is she.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas S (Husband of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management to be very friendly and efficient, any problems are dealt with very quickly. Anywhere you have people, you will never have perfection, but in my opinion, Melbury Court is the best you will find anywhere. I spend 10 hrs a day most days with my wife, so I see and hear a
lot of what goes on, and if I can't have my wife at home, I am very happy for her to be in Melbury Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.399 for Melbury Court Care Home is calculated as follows: ( (191 Excellents x 5) + (76 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 303 Ratings = 4.399

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet