Review from Gillian P (Friend of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

I have been coming here for 3 years and everyone makes me welcome here. Both staff and residents.
All staff are very approachable and will answer your questions very honestly. I have never ever had any reason to find a fault or complain about anything.
I'll be back - next week.
Keep it up - you

are all worth your weight in diamonds. Well done.

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Review from A E (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother has Alzheimer's dementia and has been in Melbury Court since May 2018. She settled far better than I expected, taking pleasure from her room and the surroundings. All the staff are exceptionally helpful and friendly. They are proactive in their care, seeking medical assistance when they perceive

any 'abnormality' and keeping relatives informed. My mother is safe, well looked after and you can't put a price on that!

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Review from Ron A (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

I find that the staff and management are extremely helpful and professional. I am pleased that my wife is being looked after in this home.

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Review from Gillian B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

On the whole, I'm very satisfied with my father's care.
But there is one issue and that is when he rings the buzzer for the toilet there is always a wait, anywhere up to an hour wait. This is not acceptable.

Reply from Clare Sheehan, Careline Advisor at Melbury Court Care Home

Thank you for taking the time to give feedback about Melbury Court Care Home and it is great to hear your positive comments. We have taken on board the areas where you feel our service could improve and have taken the necessary action. We have investigated the time frames for call alarm responses and have met with the staff to discuss the expected time frames. This will be monitored by the Home Manager and the Deputy Manager.

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Review from William D (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very good. I have no complaints.

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Review from David C (Nephew of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

A lovely clean care home, with excellent staff and facilities, so pleased that my aunt has settled in so quickly after such a short time.

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Review from Linda M (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

We were on the waiting list for quite a long time. Now my husband is in we haven't been disappointed. The staff are great, caring and helpful. His nursing care is well managed. He has a nice room with some of his things from home.

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Review from K L (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

All good.

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Review from S W (Relative of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Outstanding - everybody helpful, clean, knowledgeable. Resident very happy.

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Review from P B (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Melbury Court since being in need of nursing care due to illness. The staff have all been fantastic in every aspect and have succeeded to getting mum back to being well enough to go back home.
Even at 94, she is coping very well and is pleased to be back in her own home. She wishes

to thank all the staff and support services that made this happen.

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Review from L J (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble for the staff.
Residents are well cared for.
Lovely home, clean, bright, fresh, all rooms have the resident's personal touch, a home from home.
Good food, plentiful. Lots of choices.
Entertainment is well thought out and well planned.

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Review from Trina E (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident from October '17. From the very moment my mother arrived, there was a warm caring feeling that made my mother feel secure. All the staff show respect and consideration and always have time to chat or discuss any worries.

The facilities are first class along with the food,

freshly prepared each meal. Melbury Court is a wonderful example of caring to the highest standard which all the family want for their loved ones.

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Review from B K R (Husband of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience

My wife's experience has been good: she is clean, cared for, even loved, and I have no problems with the care she receives. Of course after 53 years of marriage, I grieve, I miss her most dreadfully, but I know she is in good hands. I am able to visit every day.
The home is bright, clean and the staff

although at times tired, their interaction is very good.
I recommend the home without reservation.

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Review from Christine M (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care provided for my mother. The staff are caring and respectful, the managers are approachable and responsive and the premises are well kept and tastefully decorated. There are activities held each day and tastefully decorated. There are activities held each day and

the environment is stimulating. My mother has company and interest. Knowing that she is there and well looked after has alleviated my anxiety. We feel confident that she is in the best place.

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Review from Sandra C (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

I think Melbury Court must be one the better nursing homes in the area. Mam has been a resident there for over four years. We have had minor problems but nothing major. Since the takeover, I have noticed minor differences. At the present time, I would say the previous care owners were better. It maybe

initial that there are initial teething problems so I will not judge the differences at present and will allow time for the home to settle.

Reply from Katie Price, Careline Advisor at Melbury Court Care Home

The relative is very happy with the care provided at Melbury Court and we are reassured that the resident is happy. The worry had been created around asking the relative and resident about food preferences as we had been updating our current information.
In doing this, the relative was worried that people wouldn’t know her mum's preferences.

The relative had been asked about this previously and thought changes were being made. We like to keep the information up to date and after discussing with the reviewer they are happy with the outcome.

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Review from Beryl G (Private Carer of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

Friendly well ran home. The doors into the home are dreadfully difficult with a wheelchair, automatic/electric doors would be a boom!!

Very caring staff.

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Review from D L (Sister of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident in Melbury Court for almost three years. Her condition is deteriorating but she is reasonably happy and very grateful to the staff for their care. The family visit very regularly and have always found the staff to be extremely kind and caring. There are many activities

available for the residents.

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Review from P N (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

My father has been a resident for over 5 years and has always received the best of care and attention during this time.

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Review from N C (Son of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience

Really pleased to have discovered Melbury Court for my dad. It's on the doorstep, so easy to visit him. The standard of decor; furnishings etc... Set it apart from his previous care home and others considered - more like a home than a care home.

In general terms the staff are very pleasant -

all staff, from admin through to the carers and nursing teams. Melbury seems to have created an environment where employees want to be there and do their best.

Melbury is also a very "active" home with lots of events organised for residents and relatives (race nights; quizzes, karaoke etc) all of which create a sense of belonging.

In summary, somewhere I'd be happy to be a resident myself, should it ever be necessary!

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Review from Ronald A (Husband of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

I am very happy for my wife to be here in this care home. The facilities are excellent, as are the staff.

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Melbury Court Care Home

Care Provided by Melbury Court Care Home

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