Melbury Court Care Home

Old Dryburn Way, Durham DH1 5SE
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9.4 128 Reviews
  • Melbury Court Care Home, Durham
Melbury Court care home, situated in the historic town of Durham, supports older people to lead their best lives with personalised residential, residential and nursing care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and patio access on each floor. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Melbury Court.

The dedicated and professional care team at Melbury Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Melbury Court, residents are always encouraged to take an active role in the Durham community.

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Care Provided by Melbury Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Durham (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (87)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Melbury Court Care Home Reviews (128)

Total of 128, showing 121-128
9.4

Melbury Court Care Home has a Review Score of 9.4 (9.399) out of 10, based on 26 reviews in the last 2 years. Over all time Melbury Court Care Home has 128 reviews.

Overall Experience

  • 100
  • 24
  • 1
  • 0
  • 3

Date Published

128
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26
102

Review from L B (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment in the care home is excellent. The staff are very attentive and professional and always willing to help.

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Review from A G (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Plenty of activities, trips out and external visitors. Looking around all residents are clean and comfortable. No signs of stress. The staff are lovely, work extremely hard to create a positive outlook. Meals are interesting and well presented. The home is very comfortable and clean. The residents
are well cared for.

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Review from Robert R (Husband of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the way the home is run. Carers are good and very helpful. Everything tidy and clean.

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Review from Hilary B (Mother of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings are really pleasant; it's a nice place to visit. Dining rooms are clean and airy. Bedrooms spacious and you can make them 'home from home' with your own furnishings etc. However, what stands out for me is the staff. All the girls are caring and highly professional. They seem to genuinely
care about doing the best for the residents, keeping them safe and comforted. That means the world to me. It is hard to come to terms with a loved one needing care, but I would wholeheartedly recommend Melbury Court.

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Review from Karen R (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Melbury Court in October 2016. She was extremely unwell and if it were not for the care she received at this home, she would not be here today. The staff are kind, caring and the home has a lovely atmosphere.

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Review from Judith W (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. All very caring. Home always spotless and never any nasty odours.

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Review from H C (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Melbury Court for a short time and she died after just over two weeks, but, she had settled happily and clearly enjoyed it. We are grateful for the kind care she received.

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Review from Audrey B (Daughter of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Melbury for over 2 years. The care she has just keeps on getting better. When she first went in to care it was near her home and it was a disaster, this caused me a lot of stress. Melbury was recommended to me by a friend and also my podiatrist, it is closer to my home
which makes visiting much easier. My mother is very frail now but we still have quality time together thanks to everyone at Melbury. I had a lovely visit today seeing my mother so warm and comfortable in immaculate surroundings together with a lovely lunch prompted me to make this review. If you are like me require nothing but the best for your loved one then your answer lies at Melbury. I feel welcomed the staff are all so friendly and the care is marvellous but most of all I know that when I am not there she is loved and given the very best of care.

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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Melbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.399 for Melbury Court Care Home is calculated as follows: ( (191 Excellents x 5) + (76 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (15 Very Poors x 1) ) ÷ 303 Ratings = 4.399

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melbury Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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