Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU
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9.7 56 Reviews
  • Bishopsgate Lodge Care Home, Bishop Auckland
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual resident at Bishopsgate Lodge, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Bishopsgate Lodge and the team is dedicated to supporting residents in building strong relationships in the Bishop Auckland neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home. The experienced and friendly Home Manager leads the team at Bishopsgate Lodge to provide the kindest care possible to all residents.

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Care Provided by Bishopsgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Dan Rigden (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishopsgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300
  • (these prices are only a guideline, please contact Bishopsgate Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bishopsgate Lodge Care Home Reviews (56)

Total of 56, showing 1-20
9.7

Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.717) out of 10, based on 13 reviews in the last 2 years. Over all time Bishopsgate Lodge Care Home has 56 reviews.

Overall Experience

  • 43
  • 11
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43

Review from J H (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring,
and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for the review. I'm pleased to hear that you are happy with the care your mum receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback, we are constantly looking for ways to improve the care we offer.


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Review from N R (Respite Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered
for.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for taking the time to review Bishopsgate Lodge, we are pleased you enjoyed your stay and hope to see you again soon,


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Review from J J (Niece of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could
not speak more highly of the home and staff.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.


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Review from Margaret H (Niece of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed
peacefully and with dignity and loving care.

Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home

Thank you for your lovely review of Bishopsgate Lodge. It was an absolute pleasure to care for your auntie.


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Review from Jayne B (Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.

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Review from J F (Respite Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had her respite care for a week in Bishopsgate Lodge she loved it. They made her feel welcome and comfortable kept her safe even managed to get her to do activities her room was clean and comfortable made friends and the manager and staff were excellent would recommend this home for their
loved one's care needs.

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Review from A S (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after.
We can't thank the staff enough.

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Review from Pat H (Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills
at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.

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Review from S S (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.

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Review from A S (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is
a caring and compassionate person.

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Review from C F (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not
wish for a better experience for my mother.

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Review from Graham P (Next of Kin) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities,
would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.

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Review from B B (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could
manage.

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Review from Michael P (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.

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Review from Gill H (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable
and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.

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Review from D H (Daughter-in-law of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of the whole family, I would like to say thank you to all the staff for the care and affection that they have given to my mother-in-law throughout her stay. She enjoyed a laugh with the staff and, prior to Covid, she enjoyed trips out - not to mention fish and chips on occasion! Everyone has
always welcomed our family too.
More recently, as her health declined, staff were especially attentive. During her final days, they extended that care and attention to her family. looking after us too as we stayed with her. For that, we are very grateful.
Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.

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Review from Geoff M (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Bishopsgate enough for the loving care that they gave to my mother since she arrived there over two years ago.
Pre-Covid, I was struck by the genuinely friendly approach to us and that there were a significant number of long serving staff.
Covid was a nightmare for care
homes, so I was delighted that a number of these staff are still there now.
My mother passed on June 8, and thanks again to the home, I was able to stay there for a few days, enabling me to spend invaluable quality time with my mother.
From the manager, nurses, carers and support staff - I received nothing but warmth and care towards my mother.
All of this gave her a peaceful passing.
I’ll miss my contact with some of these lovely people.
Hopefully, some will be able to attend her funeral and wake.
Thank you!

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Review from C A (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was placed there from the stroke ward after having a severe stroke.
It says on the home website they have rehabilitation for stroke victims, yet they had no idea how to cope or look after my father.
My father most of the time was just left in his room in soiled or smelly clothes.
He could
not walk or use the loo without supervision so if he rang his help buzzer most of the time he was ignored.
I mentioned it they just put a commode in his room which was hardly ever cleaned and most of the time when I visited was filthy.
I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bishopsgate Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our services where required. At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. All staff at Bishopsgate Lodge Care Home have undertaken training to be able to care for Residents with different medical conditions. Our equipment is checked daily before and after use to ensure that it meets the needs of the Residents. We are sorry to hear that you feel we were unable to meet the needs of your Father. During this stay, we would have been more than happy to have organised a meeting where we could have discussed any concerns you may have had so that these could have been resolved.


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Review from L S (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You took care of our mam so well and we would just like to say thank you all from all of the family.

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Review from Lynn W (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Bishopsgate Lodge Care Home is calculated as follows: ( (117 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 152 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Prasad

Prasad Pai

Job Title: Deputy Home Manager

I am thrilled to introduce myself as a Deputy Home Manager for Bishopsgate lodge care home. I have worked in care sector over 15 years from support worker to Deputy home manager. Being a Deputy manager is such a rewarding and fulfilling role. It is my responsibility to ensure that our residents are delivered the highest standards of person centered care and that they are supported to live a fulfilling and happy life.
I feel blessed to be the part of the Landona homes Ltd and I am very confident that we can make a big difference in people’s life. My goal as a Deputy Manager is to make Bishopsgate lodge a place where residents feel cherished, safe and truly at home.


Frequently Asked Questions about Bishopsgate Lodge Care Home

What types of Care is Bishopsgate Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bishopsgate Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Bishopsgate Lodge Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Bishopsgate Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishopsgate Lodge Care Home to the centre of Bishop Auckland?

0.9 mile(s) as the crow flies, distance by road may be significantly further.