Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU
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9.7 56 Reviews
  • Bishopsgate Lodge Care Home, Bishop Auckland
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual resident at Bishopsgate Lodge, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Bishopsgate Lodge and the team is dedicated to supporting residents in building strong relationships in the Bishop Auckland neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home. The experienced and friendly Home Manager leads the team at Bishopsgate Lodge to provide the kindest care possible to all residents.

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Care Provided by Bishopsgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Dan Rigden (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishopsgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300
  • (these prices are only a guideline, please contact Bishopsgate Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bishopsgate Lodge Care Home Reviews (56)

Total of 56, showing 21-40
9.7

Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.717) out of 10, based on 13 reviews in the last 2 years. Over all time Bishopsgate Lodge Care Home has 56 reviews.

Overall Experience

  • 43
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43

Review from Alice G (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful and kind, and they all help when in need. I am treated with dignity.

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Review from H L (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it at Bishopsgate Lodge Care Home.

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Review from I W (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my day, The staff are lovely.

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Review from Anne R (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay.
Girls brilliant.
Meals very nice.

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Review from S H (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been with you for 2 years he enjoyed his time in the bar area, playing bingo and having a shandy. Thanks to you all for looking after him.

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Review from N W (Sister-in-law of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law came into Bishopsgate five and half years ago, she suffers from a progressive debilitating condition. The care she receives is outstanding. Nothing is too much trouble. The family are so happy with her care.

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Review from Claire M (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Visited my mother-in-law today and her clothing was disgusting, dirty like she has had it on for days. She's walking very poorly and I mentioned on my last visit about her needing a zimmer frame but no one got back to me. She nearly fell coming to see us, she is saying she is not eating and thinks she's
dying.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bishopsgate Lodge Care Home

At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. We aim to promote independence and choice for every Resident. We provide a varied and balanced menu and spend time with Residents to learn their likes and dislikes in order to provide suitable menu choices. We liaise with other professionals to ensure that appropriate equipment is obtained when required. We welcome both Resident and relatives feedback in how we can improve our service.


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Review from A C (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at the home has been as well as expected. Staff excellent. Probably from working or living in Barnard Castle, I am feeling very confident and relaxed about my stay here!

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Review from Sue B (Wife of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very ill when he came here but with good care, patience and kindness he has improved a lot.

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Review from J D (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum never wanted to come into a home but when I speak to her she seems happy and enjoys the life and activities, but still enjoying her life outside the home with local friends i.e. Going to the pub, out of lunch etc. She feels important as she is a committee member.

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Review from H T (Resident) assisted by family/friend published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted a bigger room because I have a lot of family who visit daily. A room became available. I have chosen my own colour scheme and accessories and will feel more content than I feel now. All my carers, management, nurses could not be more caring and helpful. They are all wonderful.

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Review from Brian C (Husband of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is OK.

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Review from Norah F (Resident) assisted by family/friend published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was at home I was on my own, it got to the stage where I did not want to go out. But since I have been here I have met friends and join in most of the activities. I have not looked back since I have come here. The staff are very good, management very helpful and good. Meals you have a choice,
like most things.

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Review from Jean B (Resident) assisted by family/friend published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff welcome you and I get a good breakfast. Some staff go out of their way to be helpful. My room is a bit small and would like a bigger one in the future. The views are wonderful from the home. All staff are very kind. Activities are very good, you can come and go as long as you sign in and out.

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Review from Mollie A (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While I have lived here, I am very pleased with staff and residents.
I find the meals very varied and good.
I am very content to stay here, everyone is very friendly and kind.

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Review from Linda G (Niece of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are more than impressed. The care that is taken with my aunt is superb.
Staff are very professional, so friendly and caring. In fact, compared to our past experiences with other care homes, there are not enough stars that can be given to Bishopsgate.
So from our family, thank you.
You have given us peace of mind that my aunt is in good and caring hands.

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Review from Kathleen P (Resident) assisted by family/friend published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like getting my hair done on a Wednesday. I like the staff and enjoy watching T.V in my room. I join in on some of the exercise classes and activities.

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Review from J B (Resident) assisted by family/friend published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are very kind and I like living here and the new flooring looks better. I feel safe in the home, the staff won't let any harm come to me.

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Review from Arthur P (Resident) assisted by family/friend published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is very good. The staff are nice. I can't fault anything about this place. The food is good and I feel safe and would not go anywhere else.

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Review from Ronald B (Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a more wonderful home than this.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Bishopsgate Lodge Care Home is calculated as follows: ( (117 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 152 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Prasad

Prasad Pai

Job Title: Deputy Home Manager

I am thrilled to introduce myself as a Deputy Home Manager for Bishopsgate lodge care home. I have worked in care sector over 15 years from support worker to Deputy home manager. Being a Deputy manager is such a rewarding and fulfilling role. It is my responsibility to ensure that our residents are delivered the highest standards of person centered care and that they are supported to live a fulfilling and happy life.
I feel blessed to be the part of the Landona homes Ltd and I am very confident that we can make a big difference in people’s life. My goal as a Deputy Manager is to make Bishopsgate lodge a place where residents feel cherished, safe and truly at home.