Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU
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9.7 56 Reviews
  • Bishopsgate Lodge Care Home, Bishop Auckland
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual resident at Bishopsgate Lodge, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Bishopsgate Lodge and the team is dedicated to supporting residents in building strong relationships in the Bishop Auckland neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home. The experienced and friendly Home Manager leads the team at Bishopsgate Lodge to provide the kindest care possible to all residents.

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Care Provided by Bishopsgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Dan Rigden (Home Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bishopsgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Care £1,180 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,180 – £1,300
  • (these prices are only a guideline, please contact Bishopsgate Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bishopsgate Lodge Care Home Reviews (56)

Total of 56, showing 41-56
9.7

Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.717) out of 10, based on 13 reviews in the last 2 years. Over all time Bishopsgate Lodge Care Home has 56 reviews.

Overall Experience

  • 43
  • 11
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Review from E W (Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is satisfactory.

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Review from Anthony R (Resident) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get looked after well. Staff are good, meals are alright. I like my room. I like to watch my TV in my room.

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Review from F P (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy at Bishopsgate Lodge Care Home. We have no experience of care homes but have found it to be a very friendly place to be. The staff are excellent and are helpful and mum says she is being very well cared for and spoilt. She enjoys the meals and we feel that she has improved considerably
since being there. She joins in activities, has her hair done every week and likes being there.
Thank you for everything you have done for her.

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Review from Tony R (Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and look after me very well.

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Review from Elsie H (Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good

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Review from A H (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care my father receives at Bishopgate Lodge. The staff are friendly and approachable. Visitors are made very welcome. My father is happy there and all of his needs are met.

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Review from M M (Regular Volunteer) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff were really good, very friendly and professional. I find you can approach anyone with any questions you may have.

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Review from Alfred W (Brother of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Bishopsgate Lodge Care Home in April 2016. She has latter stage Huntingdon's disease. She is difficult to care for but the management and staff give her the best care. Most of them go that extra mile to make sure she is happy. I cannot fault the care home.

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Review from S G (Wife of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff.

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Review from Madge R (Resident) assisted by family/friend published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very nice living here, the staff look after me very well and are very nice.

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Review from George E (Son-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are very happy with the care and activities provided by the staff.

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Review from P D (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home, friendly staff. An excellent place to stay.

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Review from Alison B (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the care that mum receives in Bishopsgate Lodge Care Home. Her personal and emotional needs are met in a professional, dignified and yet friendly way.

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Review from Chris C (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't praise the staff here enough. Caring, thoughtful and pleasant. Mam couldn't be better looked after and it's a comfort to us to be sure of this.

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Review from Alfred W (Brother of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Bishopsgate Lodge two weeks ago. She suffers from Huntingdon's disease, can't walk, needs mashed food because she has difficulty swallowing, drinks have to be thickened. The staff and management are excellent and the care they provide is fantastic. My sister is thriving under their
care. I can't praise them enough

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Review from Edward H (Son of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm friendly place. The care given has visibly improved my mothers well being. Without the care given by all in this care home i could not contemplate the outcome.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Bishopsgate Lodge Care Home is calculated as follows: ( (117 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 152 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Prasad

Prasad Pai

Job Title: Deputy Home Manager

I am thrilled to introduce myself as a Deputy Home Manager for Bishopsgate lodge care home. I have worked in care sector over 15 years from support worker to Deputy home manager. Being a Deputy manager is such a rewarding and fulfilling role. It is my responsibility to ensure that our residents are delivered the highest standards of person centered care and that they are supported to live a fulfilling and happy life.
I feel blessed to be the part of the Landona homes Ltd and I am very confident that we can make a big difference in people’s life. My goal as a Deputy Manager is to make Bishopsgate lodge a place where residents feel cherished, safe and truly at home.