Pelton Grange Care Home

Front Street, Pelton, Chester le Street DH2 1DD
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8.8 44 Reviews
  • Pelton Grange Care Home, Chester le Street
Pelton Grange Care Home is located in Chester le Street's Pelton district and is conveniently situated for shops, amenities, public transport and the A1. Pelton shopping area is next to the home.

This purpose built care home offers accommodation in single occupancy rooms, some of which are suitable for companions to share.

Pelton Grange provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. A good selection of traditional home cooking is served with residents being able to pick from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can also arrange for complementary therapies if required.

A good range of activities are offered by a dedicated activities team.

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Care Provided by Pelton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Wilson (Home Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pelton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,029
    • Self-Funded Residential Dementia Care from £1,029
    • RESPITE Self-Funded Residential Care from £1,029
    • RESPITE Self-Funded Residential Dementia Care from £1,029

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Pelton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite.


Pelton Grange Care Home Reviews (44)

Total of 44, showing 1-20
8.8

Pelton Grange Care Home has a Review Score of 8.8 (8.753) out of 10, based on 10 reviews in the last 2 years. Over all time Pelton Grange Care Home has 44 reviews.

Overall Experience

  • 21
  • 18
  • 4
  • 1
  • 0

Date Published

44
5
7
10
34

Review from S M (Daughter-in-law of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We put our mum into this care home, as it was close to all immediate family, although the bedrooms weren't the best mum had the best care, we got mum into this home on Christmas Eve in 2023 when she was really poorly and at the point of end of life. Since mum being admitted into Pelton Grange she had
gone from strength to strength mum thoroughly enjoyed attending of all the activities within the home, and we are a family need to acknowledge the activities coordinator to be outstanding in her job role, the bedrooms within the home need to be updated and if possible ensuite, but let us say thank you for the love and care mum was given.

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Review from Julie S (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident for two years until he passed away in November. The staff are really friendly and always made us feel welcome and included in everything. The activities that's run are amazing as are the occasion days and parties.
My dad was treated with respect, high level of care and like a
member of one big family which meant we could sleep at night. We never once worried about him being looked after.
As a family, it meant so much to us for him to return to the home at end of life so we could spend time with him alone.
The home isn't clinical or old fashioned it's like home from home.
The staff are really amazing people.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

Thank you for your kind words. This is appreciated. Your dad and all the family were a big part of Pelton Grange and will be dearly missed. We all hope you stay in touch.


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Review from I B (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother took up residency in July 2024. It has been an emotional journey as she was very unwell but with the support of the home staff, it made it an easier transition for Mum and all the family.

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Review from V C (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are pleasant and welcoming but could do with more staff. The cleaners need more staff.

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Review from Sandra E (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really can't thank the wonderful staff at Pelton Grange enough, for the way in which they have lovingly and diligently cared for my dear dad in his last 7 months of life. The personal attention afforded to Dad has made the traumatic transition to a care home so much easier for all our family. His
smiles and humour throughout his time at the home were indeed testament to the contentment he felt in knowing how extremely well cared for, and indeed loved, he was by all the amazing staff. This is a home that is dedicated to giving the best of attention to our loved ones, and offering friendly warmth to family members on their visits. Their hard work and commitment to their vocation is to be applauded.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

On behalf of everyone at Pelton Grange thank you for your kind words. It was a pleasure to care for your dad. I will feed this back to all the team.


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Review from E D (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The activities coordinator outstanding. The management not so, staff work hard looking after residents, attitudes towards them from some senior staff could be improved. Cook made lovely cakes/birthday cakes. On more than one occasion - Medication in dressing-gown pocket. Dressed inappropriately. Unattended.
Soiled clothing not bagged in washing bag. Commode not emptied. Same juice in jug for more than one day. Not notified if receiving treatment for wounds. Sitting alone distressed. On one occasion - Asleep, head resting on dining room table. Fish and chip dinner wrapped in pillowcase in laundry bag. Had itching rash, unexplained.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

We are really pleased to read that you think that our activity coordinator is outstanding, providing meaningful engagement for our residents is very important to us. To recognise the hard work of our staff is greatly appreciated. We are however saddened to hear that your experience at our care home hasn't been the positive one we would like it to be, and would like to reassure you that we take all complaints seriously. The health and wellbeing of all the people that are cared for in our home is of paramount importance to us and we take pride in all aspects of the care we provide. Please be assured that we take all concerns seriously and aim to use feedback in a positive manner to continuously improve our service and care to our residents, your concerns and feelings will be shared with the team. We have an open-door policy and we would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them immediately.


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Review from J C (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who look well after people and seem to genuinely care. Parents are very happy there since moving in. Staff friendly with visitors to the home. The activities lady is very good. Lots of different things to do during week but lacks activities on the weekend. Rooms could do a bit of modernisation
with laminate or vinyl flooring down rather than carpet. Would be nice for visitors to be able to get tea/coffee while in seeing relatives. The food looks lovely and portion sizes seem decent.

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Review from P K (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very satisfactory review and answered all my questions. I'm more than satisfied with the care my mother is receiving. The staff are excellent.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

Thank you for taking the time to review our home, it's great to read how satisfied you are with the care your mum receives. We will share your kind words with the staff team as they will be delighted with the praise you have given. Kindest regards.


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Review from Katherine H (Great-granddaughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my grandad is loving this place and I did lots of pictures for him and I even got to help out! I really appreciate this place and I know my grandad is getting the best treatment in this care home.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

Thank you for your feedback, I will pass this on to the team.


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Review from Ashleigh F (Granddaughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is a resident in your care home and recently had a bad fall. The staff are amazing and they cared for my grandad throughout this and are so caring towards his needs. They are brilliant when talking to his relatives, also explaining what had happened.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

Thank you for your wonderful review of our home, it is a pleasure to care for your Grandad. We will share your kind words with our staff team as we know that they will be over the moon to read them. Take care and see you soon.


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Review from M F (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is in the care home and he is happy with his care, if not he would have said. He liked his food and the staff are very kind and understanding.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

Thank you for your review of our home. We are all delighted to hear how happy your loved one is and that you rate our activities provision so highly. We will share the review with our staff team as I know that they will also be thrilled to read your kind words.


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Review from Colin P (Grandson of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank enough the team at Pelton Grange for their support to my grandmother, since coming to Pelton she has been well looked after and seems to be going from strength to strength.
It really is like a family at Pelton and the food and activities are fantastic.
Thank you so much!

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

Thank you for your wonderful review of our home. I am so pleased to hear how happy you are, it is such a pleasure to care for your grandmother. We will share the review with our staff as I know they will be delighted to read your kind words - especially the catering team and activities coordinator. Take care and keep safe.


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Review from Derrick G (Wife of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all of the staff at the home to be very helpful and approachable. My wife had been making marked improvements until the understandable isolation of the home when they had infections requiring closure to visitors. The isolation has had a bad effect on my wife which will take a long while
to get her back to her previous position. I feel little else could be done at the home and fully acknowledge the situation.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

Thank you for your review of our home, its great to read that you find all of the team helpful and approachable.
We appreciate your understanding following the recent closure to visitors due to infection in the home. We know how hard it was for everyone, especially in the run-up to Christmas, but unfortunately, our actions were governed by the local infection prevention team. Please be assured that we are doing everything we can to ensure that your wife continues to make the improvements you have noted as her wellbeing is paramount to us. Please do not hesitate to speak to me regarding any of your worries or concerns as my door is always open.
Take care and keep safe.


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Review from Mark W (Son-in-law of Resident) published on 24 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thanks for the support to our family as well as the excellent standard of care provided for my father in law during his latter months as he fell victim to that cruel thing called dementia. The warmth shown to us all, especially my mother in law, when visiting her husband could not have been
better and in truth, we felt like part of the "family" very quickly. Their bar of excellence is set very high from both a managerial as well as a daily carer perspective and all the staff already know how fondly we look upon them all. It is our pleasure to leave a review of the highest standard as a family and our thanks, of course, to be recorded and available for review by others looking for the same high standard of service.

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Review from Fiona W (Friend of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management are fantastic. Friendly and welcoming. Would highly recommend this care home.

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Review from Ellen M (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always receive a warm welcome off staff and residents. The care my mam receives is knowing she is in safe hands and her needs are met. Nothing is a concern to go discuss any issue with the manager. My mam has an active life with going out and joining in with the activities and shopping.

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Review from Aln F (Respite Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. I lived my stay whilst my daughter went on holiday. I spent 16 days in Pelton grange Care Home, the service was amazing, food, hospitality and care all outstanding.
I made some amazing friends and continue to see them when I go up and see my wife who has Alzheimer's.
Thank you x

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Review from Jenny R (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home nor thank them enough for the care, support and compassion they have shown my mother and myself. Originally an emergency temporary care home, but Mum liked it so much she wanted to stay permanently and I'm glad she did. Nothing is too much trouble, food is good quality,
rooms are cosy and there are regular activities to keep residents entertained. A happy home run by a great team who really care. Keep up the good work.

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Review from Thomas F (Husband of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the second day in the home, my wife managed to get out into the garden when she fell and badly injured her face but great care was taken of her by staff.
I cannot find anything wrong with the staff in the home, she has settled in very nicely.

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Review from Janis D (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best way to describe this place is amazing. My mum has Alzheimers, we came for a visit on 27th April and she loved it. Came into respite on 30th April and hasn't left. The staff are amazing, friendly, very approachable and can't do enough to help you and your family member. Out of ten, they deserve
11. Anyone wanting a safe environment for a family member then there is only one place and it's Pelton Grange Care Home.

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Current Review Score: 8.8 (8.753)

Overview of Review Score

The Review Score of 8.8 (8.753) out of 10 for Pelton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.308 for Pelton Grange Care Home is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) + (16 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.308

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.445 Points relating to the number of positive Reviews for Pelton Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 7 Positive Reviews ÷ 9.4 = 0.745

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Fiona Wilson

Job Title: Home Manager

Joined: 2018

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Fiona has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Fiona uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Fiona said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Pelton Grange, Fiona would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Pelton Grange Care Home

What types of Care is Pelton Grange Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pelton Grange Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pelton Grange Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Pelton Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pelton Grange Care Home to the centre of Chester le Street?

1.7 mile(s) as the crow flies, distance by road may be significantly further.