Pelton Grange Care Home

Front Street, Pelton, Chester le Street DH2 1DD
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8.8 44 Reviews
  • Pelton Grange Care Home, Chester le Street
Pelton Grange Care Home is located in Chester le Street's Pelton district and is conveniently situated for shops, amenities, public transport and the A1. Pelton shopping area is next to the home.

This purpose built care home offers accommodation in single occupancy rooms, some of which are suitable for companions to share.

Pelton Grange provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. A good selection of traditional home cooking is served with residents being able to pick from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can also arrange for complementary therapies if required.

A good range of activities are offered by a dedicated activities team.

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Care Provided by Pelton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Wilson (Home Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pelton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,029
    • Self-Funded Residential Dementia Care from £1,029
    • RESPITE Self-Funded Residential Care from £1,029
    • RESPITE Self-Funded Residential Dementia Care from £1,029

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Pelton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite.


Pelton Grange Care Home Reviews (44)

Total of 44, showing 21-40
8.8

Pelton Grange Care Home has a Review Score of 8.8 (8.753) out of 10, based on 10 reviews in the last 2 years. Over all time Pelton Grange Care Home has 44 reviews.

Overall Experience

  • 21
  • 18
  • 4
  • 1
  • 0

Date Published

44
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7
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34

Review from Helen S (Granddaughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is always happy and settled with the staff. She has a good relationship with the staff and makes us feel happy knowing she is being well looked after.


It always feels like I'm at my nana's bungalow as there is always conversation and the staff always make time for us.


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Review from Christine W (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother settled really well during her short-term stay here. All staff are friendly and efficient.

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Review from David G (Son of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father of 95 who has been independent till his loss of site needed to give my mother a little respite. So we with reluctance decided to give him and Mam the rest and help he needed. After only one day our minds were put to rest as we saw the care he was receiving.
He has done nothing but praise
the staff, the food and the care he has received. The staff, as we have seen, are very attentive and could not do enough for him.

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Review from A H (Husband of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience that I have had within the short time that my wife has been in the home, has been all good and I would have no reservations in recommending to anyone to the home.

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Review from A S (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good standard of care is provided by the home. Staff are friendly and approachable. Facilities for care seem good and there are frequent activities within the home. Carers seem to treat my father with a caring nature and know him by name. Sometimes a shower is promised without being realised although
it is enacted within next one to two days. My father generally likes the food provided but sometimes gets a different meal to that ordered the previous day although this is not a major problem. Overall we are happy with his care.

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Review from David G (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm more than happy with the care and attention that my mother receives here at Pelton Grange.
Relatives and friends also comment on the quality of care that they have seen my mother receives.

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Review from Brenda K (Niece of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident of Pelton Grange Care Home for three years up until her death two months ago at the age of ninety-four. She was so happy at Pelton Grange Care Home and the care and attention were first-class. The staff are very friendly and caring. It is a very warm and comfortable home and a
number of activities for the residents take place. I cannot fault this home. The manager, administrative assistant and carers are all so kind and helpful.

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Review from Tina D (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this home for my mother from of word of mouth recommendations by friends who in the past, have had relatives in here. I can't stress enough how grateful I am for all the help my mam is getting here and the amount of support myself and the family have received from all the staff. I would recommend
this care home to anyone looking for great care for their loved one.

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Review from J T (Daughter-in-law of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home very clean and tidy. Staff very pleasant. Very entertaining for residents. Nice surrounds in the gardens. Plenty of social activities and events going on for residents.

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Review from Sheila S (Daughter of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother has recently received respite care in Pelton Grange Care Home. Everyone involved in her care has been supportive, kind, friendly and professional. The Carers are always smiling and nothing is too much for them.
Thank you Pelton Grange. We would have no hesitation in recommending your
home to others.

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Review from Graeme T (Son of Resident) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is friendly. Staff are very good, put on loads of social activities and events.
Dad enjoys the company. They try to get everyone involved in events.
Rooms are tidy, nice reception area. Meals are ok.

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Review from Peter C (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A pleasant care home, though some staff need to pay more care and attention to some of the simple things to assist in the care and well being of the residents. Overall a family type atmosphere but just lacking a little bit of thought from some, which might make some residents a little more comfortable.

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Review from Sheila B (Friend of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in a care home in another town I personally sought out another care home for my dear friend as the previous one was shocking!! To say the least. On researching Pelton Grange Care Home the difference in my friend is astounding. The care and dedication of management and staff have been fantastic!
She is so happy and content to be in Pelton Grange Care Home and if she is happy so am I fantastic to see her so settled.

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Review from Marie B (Daughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam has had good care for the past 4 years. She really enjoys the company of the staff. I had no concerns when I went on holiday because I knew she would be looked after. I know she is eating well as she has put on weight.

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Review from Margaret S (Daughter of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I first made contact with the home the manager and deputy manager filled me with hope that my mother would be looked after in the same way as I had cared for her at home for the previous five years.
Mam seemed to settle well at Pelton Grange and was soon in a good routine which meant
she quickly adapted to her new 'home'.
Her medical needs (if any) were looked after immediately as well as her social requirements. My husband and I felt comfortable that she was in 'safe' hands.
She has now been in Pelton Grange for almost 10 months and as a 97-year old, I can now envisage my mum getting a telegram from the Queen once she reaches 100. The staff are amazing - they always encourage Mam to take part in events they frequently hold and Mam seems happy. She loves singing the old songs and the Deputy Manager is the first one to start a good old sing song! I take great comfort in knowing she is here which is something I didn't think I could say.

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Review from J B (Daughter-in-law of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pelton Grange is a well-run care home with a welcoming aspect and carers who genuinely care about the residents. I always find the staff more than happy to answer any questions. They are also very helpful towards myself and my Mother-in-law. She is very happy and settled in Pelton Grange and I have
no concerns for her well-being.

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Review from E B (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During December, the staff have all been excellent. The fayre, Christmas party and Christmas day were very good.
The Christmas dinner and sweet was very good.
Well done Pelton Grange staff and management. All the best for 2017.

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Review from David P (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident at Pelton Grange for 14 months, she and our family find this home excellent. The staff are so friendly and can't do enough for the residents. They have lots of activities, bingo, raffle, entertainment, BBQ's etc, frequent open days which are well patronised by families and
local people.

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Review from A W (Wife of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no concerns regarding my husband's care, all of his needs are met. The staff are excellent, caring and friendly.

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Review from John W (Uncle of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has looked after my niece really well.

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Current Review Score: 8.8 (8.753)

Overview of Review Score

The Review Score of 8.8 (8.753) out of 10 for Pelton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.308 for Pelton Grange Care Home is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) + (16 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.308

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.445 Points relating to the number of positive Reviews for Pelton Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 7 Positive Reviews ÷ 9.4 = 0.745

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Fiona Wilson

Job Title: Home Manager

Joined: 2018

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Fiona has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Fiona uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Fiona said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Pelton Grange, Fiona would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.