Pelton Grange Care Home

Front Street, Pelton, Chester le Street DH2 1DD
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8.8 44 Reviews
  • Pelton Grange Care Home, Chester le Street
Pelton Grange Care Home is located in Chester le Street's Pelton district and is conveniently situated for shops, amenities, public transport and the A1. Pelton shopping area is next to the home.

This purpose built care home offers accommodation in single occupancy rooms, some of which are suitable for companions to share.

Pelton Grange provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. A good selection of traditional home cooking is served with residents being able to pick from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. The home can also arrange for complementary therapies if required.

A good range of activities are offered by a dedicated activities team.

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Care Provided by Pelton Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Wilson (Home Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pelton Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,029
    • Self-Funded Residential Dementia Care from £1,029
    • RESPITE Self-Funded Residential Care from £1,029
    • RESPITE Self-Funded Residential Dementia Care from £1,029

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Pelton Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite.


Pelton Grange Care Home Reviews (44)

Total of 44, showing 41-44
8.8

Pelton Grange Care Home has a Review Score of 8.8 (8.753) out of 10, based on 10 reviews in the last 2 years. Over all time Pelton Grange Care Home has 44 reviews.

Overall Experience

  • 21
  • 18
  • 4
  • 1
  • 0

Date Published

44
5
7
10
34

Review from Shannon (Granddaughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and very caring, I feel at ease knowing my grandma is being cared for and loved. Everyone within the home is like a big family and I am myself made to feel like part of it when I visit. The home is warm, friendly, fun happy and professional.

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Review from Joyce H (Wife of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints regarding Pelton Grange Care Home. Al the staff and carers are very good. Pelton Grange Care Home is very nice.

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Review from Pauline S (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care my mother is getting. The staff are lovely and genuinely seem to care, they have always made time to reassure me and answer any questions that I've had about my mothers condition.

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Review from Philip E (Son of Resident) published on 11 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only in this care home for three weeks and I felt from the moment she was there till the end she was cared for with respect and dignity. The staff were all wonderful and caring not only with mum but with myself. They were kind courteous and helpful. They had everything planned for her
care and knew exactly what they were doing.


Mum was coming to the end of her life and it was difficult decision to make. She was very happy there. I would willing recommend anyone to this home. It has a small homely caring atmosphere. It might look at little dated but I wasn't looking for a brand new care home. I was looking for the best place for mum and this was the place. I cannot thank the staff enough including the manager who was always willing to talk to me.


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Current Review Score: 8.8 (8.753)

Overview of Review Score

The Review Score of 8.8 (8.753) out of 10 for Pelton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.308 for Pelton Grange Care Home is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) + (16 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.308

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.445 Points relating to the number of positive Reviews for Pelton Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 7 Positive Reviews ÷ 9.4 = 0.745

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Fiona Wilson

Job Title: Home Manager

Joined: 2018

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Fiona has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Fiona uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Fiona said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Pelton Grange, Fiona would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.