Peterlee Care Home

Westcott Road, Peterlee SR8 5JE
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8.6 21 Reviews
  • Peterlee Care Home, Peterlee
Situated in a residential area, this home is a modern purpose built home proving a high standard of residential care, residential and nursing care for people with dementia and care for people with learning disabilities. They also provide respite care to give home carers a much needed break and day care.

Professionals provide person centred care in three homely and welcoming units. The home is staffed by a team of professional registered nurses and dedicated carers who all have experience and training.

Staff are committed to providing the highest possible standards of care. Residents will be treated as individuals and cared for with respect and dignity within a safe, comfortable and homely environment which encourages independence where appropriate.

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Care Provided by Peterlee Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kayleigh Solomon (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Peterlee Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,500
    • Self-Funded Residential Dementia Care £1,270 – £1,500
    • Self-Funded Nursing Care £1,270 – £1,500
    • Self-Funded Nursing Dementia Care £1,270 – £1,500
    • RESPITE Self-Funded Residential Care £1,270 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,270 – £1,500
    • RESPITE Self-Funded Nursing Care £1,270 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,155 – £1,155

  • Local authority rates . to be discussed at assessment. Nursing placements are subject to CHC assessment for nursing fee on top of the base fee.
  • (these prices are only a guideline, please contact Peterlee Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Peterlee Care Home Reviews (21)

Total of 21, showing 1-20
8.6

Peterlee Care Home has a Review Score of 8.6 (8.644) out of 10, based on 5 reviews in the last 2 years. Over all time Peterlee Care Home has 21 reviews.

Overall Experience

  • 15
  • 5
  • 1
  • 0
  • 0

Date Published

21
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16

Review from Steve B (Husband of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for nearly two years, while she has been in here I've never seen her smile so much. She loves being here and all the staff and manager are very friendly and all hard working. I can't thank them enough for how much they have done for my wife.

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Review from D H (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Staff are always welcoming. My mam is very settled and I feel grateful that she is getting the best care. She is warm, fed, and safe and that means the world to me. Her room is clean and has been recently decorated. Mam has put weight on which is a great relief as she wasn't eating properly. She
seems happy and content.

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Review from K S (Granddaughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is great and the staff are fantastic. They have helped reassure my grandmother and the family at a very difficult time. Staff are very caring and attentive not only towards my grandmother but other residents and family members as well.

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Review from Laura G (Friend of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Peterlee are excellent, nothing is too much trouble. As soon as you come in you are greeted by friendly faces. You can see how well run the home is and how much the residents enjoy being there. There is always lots going on activity-wise with singers and trips out, it is clear the residents
are stimulated.
It is always spotless, no odours. The food is proper home-cooked meals and looks very tasty and nutritious. Overall great home!

Reply from Jackie Ife, Manager at Peterlee Care Home

Thank you for your very kind words. I will ensure these comments are shared with the team.


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Review from Ian H (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem friendly and caring.
Problems addressed quickly.
Security is good.

Reply from Jackie Ife, Manager at Peterlee Care Home

Thank you for your kind words and trusting us to provide care and support for your mum.


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Review from Sarah W (Niece of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding cleanliness. No Covid in the home. Fantastic activities. My Aunty is always happy and well looked after by all staff. The manager has a well-run team.

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Review from M J (Great-Nephew of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home to my uncle. The staff are doing an amazing job keeping him and the other residents safe throughout covid. Rooms are well presented and the staff are friendly and approachable. There is always activities going on to keep him entertained. Thank you to the admin for the help getting on Skype
so I can video call him.

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Review from Christine D (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother gets looked after really well. She's clean and well-groomed and she has a good variety of meals, baths regularly she likes it there.

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Review from William T (Brother of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the nursing home in every way, ie. help, advice, care, cleanliness and mostly the way this nursing home and all its staff have coped with this pandemic. I can't praise everyone enough.

Reply from Jackie Ife, Manager at Peterlee Care Home

Thank you for the lovely feedback, it has been difficult over the last few months with the COVID. My staff have been amazing throughout.


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Review from N B (Wife of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and kind towards me and I feel as though my husband is receiving the best care from all of those involved.

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Review from A P (Wife of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and pleasant staff.
Good food.
Washing of clothes good.
Well looked after.

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Review from Ethel K (Wife of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who go the extra mile.
Highly recommend.

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Review from Lotty K (Daughter-in-law of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peterlee Care Home is the best place to take your loved one. Care is incredible. Staff are amazing and my father-in-law settled in so well as if he was home. Visits are cool and you are made to feel like part of the team. We can highly recommend this lovely oldie worldly care home.

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Review from E S (Wife of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is any trouble for the staff or management. Always friendly and from start, to finish everyone is willing to help at all times. I would recommend the home to anyone.

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Review from Raymond H (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the staff very caring and professional. The home is clean and tidy with activities for the residents. The grounds are well kept and plenty of seating for staff and residents.

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Review from Alison P (Partner of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner gets looked after and care for very well. They meet all his needs. Care staff are kind, caring and polite. Food is top class quality and if he has special food requests they provide this no problem. This care home is an excellent place.

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Review from S O (Friend of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring, approachable and will support residents to be comfortable and happy. The home provides modern living within a residential setting. It is always clean and welcoming and doesn't smell of urine like some homes sometimes do. I would definitely recommend this home to others.

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Review from S R (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find staff caring, friendly, always wanting to help, can't fault them. But I find they are busy all of the time and very overworked! Not enough staff for the caring level the residents should have.

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Review from Paula W (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past 5 years, during this time she has received excellent care and compassion. All staff are very good and it's nice to see the care is given to all the residents. The care home has monthly meetings but if I had any concerns or issues would not have a problem in
talking to the person in charge.

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Review from Jo H (Husband of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for 5 years and in all the time have never had any cause to complain at all. Every one of the staff complete their duties to the highest order showing they do care, even occasionally during difficult circumstances.

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Current Review Score: 8.6 (8.644)

Overview of Review Score

The Review Score of 8.6 (8.644) out of 10 for Peterlee Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Peterlee Care Home is calculated as follows: ( (38 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.068 Points relating to the number of positive Reviews for Peterlee Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 5 Positive Reviews ÷ 8.8 = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Kayleigh

Kayleigh Solomon

Job Title: Manager

Joined: 2021

I have been the Registered Manager at Peterlee Care Home since August 2021 and I have over 18 years of experience working with the elderly. I oversee the day-to-day running of the home. I value the members of staff who make a very strong team, with many having been employed for a considerable amount of time, across all departments. I am passionate about providing a person-centred approach to care, ensuring a high service of care is maintained at all times, all staff within the home have completed mandatory training and work to high standards of care at all levels. The residents within the home have individual needs which are met by highly trained staff, I will endeavour to provide a high-quality service where residents and their families are priority.


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Karen James

Job Title: Clinical Lead

Joined: 2013

I have worked at Peterlee Care Home for over 10 years, initially as a nurse and recently as a deputy manager. I am very passionate about providing a high standard of care to residents.


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Angela McGee

Job Title: Administrator

Joined: 2023

Although I am new to the team at Peterlee Care Home, I have worked in administration for over 10 years.


The team at Peterlee Care Home have been very welcoming and I love coming to work and engaging with the residents and my colleagues.


Frequently Asked Questions about Peterlee Care Home

What types of Care is Peterlee Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Peterlee Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Peterlee Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Peterlee Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Peterlee Care Home to the centre of Peterlee?

0.1 mile(s) as the crow flies, distance by road may be significantly further.