Redwell Hills Care Home

St Ives Road, Leadgate, Consett DH8 7SN
Submit a Review
9.6 47 Reviews
  • Redwell Hills Care Home, Consett
Redwell Hills Care Home is located near Consett in Leadgate and is close to shops, public transport and amenities.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Nursing care is also available at the home for people who live with more complex medical needs.

Short-term respite care is also offered at the home to give family or friends a well-earned break. In addition, specialist intermediate nursing care is also available as an alternative to a hospital stay

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be activities taking place in and out of the home for residents to enjoy.

Show Redwell Hills Care Home on the Map

Care Provided by Redwell Hills Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aaron Lennon (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Redwell Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Redwell Hills Care Home Reviews (47)

Total of 47, showing 1-20
9.6

Redwell Hills Care Home has a Review Score of 9.6 (9.590) out of 10, based on 25 reviews in the last 2 years. Over all time Redwell Hills Care Home has 47 reviews.

Overall Experience

  • 31
  • 15
  • 1
  • 0
  • 0

Date Published

47
7
20
25
22

Review from P C (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister and I have nothing but praise for the Staff of Redwell Hills Care Home.
They are always cheerful and willing to help with any problems we may have had.
My Mother has been a resident since July 2024 and they made her feel welcome from day one and continue to look after her really well.
She
is 102 (103 in March) and is very content with everything that the staff do for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend I had not seen in a while, and it was very refreshing to see the progress they had made since transferring to the home. Can clearly see they are very well cared for, nothing is too much to ask for staff are very accommodating and friendly. The food looked delicious, management were
very approachable and took the time to listen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah M (Sister of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into the care home in December 2024. I was very anxious about the move as this was very different from what my brother was used to. I need not have worried, the care is excellent and the staff go above and beyond to ensure that every resident is happy and well cared for. There are different
social events and my brother has even been baking with the staff. I could not have imagined that anything like this would be possible and am delighted. The manager always greets you with a smile and will listen and answer any questions you might have. The staff engages with the residents very well and have already come to know my brother's likes and dislikes. He has settled well and now calls Redwell Hills his home. I will be eternally grateful to everyone who has made this move a good experience for my brother and myself. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon B (Aunt of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been in the home for the last eight months and she is treated with dignity and respect at all times. Staff are all friendly and go out of their way for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellie C (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care for my mum outstanding. She is always treated with respect and all the staff are lovely. She enjoys joining in with activities and socialising with other residents. The home has also recently been refurbished which gives it a clean environment. I would definitely recommend to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian K (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly and helpful. I'm a nurse myself and I'd be proud to work with their team. My mam is well looked after and the staff has built good relationships with her. Nothing is a chore, and everyone is accommodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith J (Friend of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've just visited an old friend in Redwell Care Home. What a lovely inviting home it is. The staff were lovely and even the manager came to speak to me. It is very well kept and they all seem happy in there and the staff were all so chatty. The rooms were lovely and well-maintained. Overall really nice.

Reply from Maisie Lawrence, Marketing Assistant at Redwell Hills Care Home

Thank you for your positive review of Redwell Hills Care Home. Our top priority is to ensure that both our residents and visitors feel comfortable, at home and warmly welcomed, so it is wonderful to hear that this is recognised. Our team appreciates your kind comments and we wish you a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lise N (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redwell Hills Care Home is a lovely care home, the staff are polite and very helpful and can have my dad's needs met when we have concerns, there are a lot of activities and residents are taken out if they wish.
The care home is bright and cheerful and they have a lovely walled garden which all residents
can enjoy and they have rabbits in their garden lovely home, beautiful views.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Scott A (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When showing up unannounced and in urgent need my partner and I were given a thorough tour of Redwell Hills with helpful advice from the assistant manager. My mam was moved into the dementia unit at short notice with support from all staff. My mam has been at Redwell Hills for 6 weeks now and has settled
in better than we expected. Food is good and care staff are excellent doing a really demanding job. Her room is basic but always kept clean and tidy as is the rest of the home. There is a nicely kept secure garden to the rear with seating areas and even pet rabbits. All of the care home is kept secure at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William S (Husband of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and has been in Redwell Hills for over a year. In the last few weeks her behaviour has been angry and aggressive. The staff in the home have been exceptional in these circumstances and due to their efforts my wife's medication has been changed and she is now on an even keel.
I cannot thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles L (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely hard working staff. The administrator is quite often the first person you see when you arrive through the secure entry, and she is very nice and helpful. Someone you see the manager who is also very nice and helpful. My father is there for a 'time-to-think' and by all accounts requires a
lot of support and care. This is probably the best place for him. All the staff are very friendly and cheery. My favourite staff must be the two bunny rabbits! The grounds person/maintenance person is there most days, and you can tell how much pride there is in a job well done. Nice open spaces, lovely gardens. Easy access via road, or on foot if you fancy a decent walk from Consett. Despite not having air con, on top of that hill, it is never hot and stuffy. To all the staff there - thank-you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved mother here from another care home as she wouldn’t come out of her room so became very isolated and depressed. At Redwell Hills, the staff are caring and friendly, it’s a nice environment, nice food, staff are always there to listen to families too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very stressful time having to move a parent into a care home, but all of the staff at Redwell Hills have been so caring and supportive.
It has a really homely feeling, with pet rabbits even! And spaces both inside and outside to engage the residents. The garden is beautifully kept and such
a sunny haven. I had the privilege of accompanying my father on one of their regular visits out today. We had a fantastic day at the museum, visiting all of the attractions, including the funfair with superb fish and chips and ice cream to follow!
The carers were superb, really putting the well-being of the residents first I am reassured my dad is in a stimulating and nurturing environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is cared for very well. She is starting to put weight on due to the excellent meals and snacks on offer. This is good for my mam as she had lost a lot of weight prior to admission to Redwell Hills. She has a lovely room with en-suite facilities which is always clean and fresh. Bonus is the day
trips my mam has been on since being a resident. My mam is not an easy person to please but I am reassured that she is safe and that the staff do care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare H (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care my mother receives from the staff. She is always well cared for and love and attention given to her which very reassuring and encouraging for her. The home is very well managed and any issues, which are minimal, are addressed and acted upon promptly. She has settled well and
this along with the excellent care is a great source of comfort to me. Knowing she is valued and respected and interacted with is fantastic. All in all a super home. Couldn’t fault it. The staff are so friendly and helpful and as well as looking forward to seeing my mother I enjoy the friendship which is shown to me when I visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Husband of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nanci S (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important thing is that my mam is well cared for and well looked after which she is here. All of the staff are lovely and helpful, including the management team. Nothing ever seems too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful.
Laundry is good, clothes washed every day.
Kitchen staff are very accommodating.
Downside is, some of the night agency staff are not very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn B (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was already diagnosed with Alzheimer's and Dementia, we knew one day she would need residential care but mam had an unexpected fall. We dropped mam at the home and came away devastated. Turn the clock forward, now when we take mam out, she comes back, lets out a sigh and says 'It’s nice to go
out but it’s nice to come home'. I can't praise the staff enough the entertainers, catering, housekeeping and care staff all go above and beyond for the residents. Mam is thriving in the home, she is a social lady who enjoys days out, games and quizzes, singing and laughing with the other residents. She has a daily option for her main meal and loves the homemade cakes on offer every day, with regular cups of tea. Her room is cleaned every day, washing is done and returned to her wardrobe daily. The lounge and dining room are social areas, always pristine. The care staff are there for our family too. 10/10 for Redwell Hills and thanks for looking after my nearest and dearest so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lilian T (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home very welcoming with friendly, caring staff. Have eased a stressful necessity of moving into residential care for my Mam recently. I am pleased with this home and hope she will settle well. I'm sure she will.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Redwell Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Redwell Hills Care Home is calculated as follows: ( (189 Excellents x 5) + (81 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 288 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redwell Hills Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Aaron

Aaron Lennon

Job Title: Home Manager

Aaron is a diligent individual who has gained a wealth of knowledge over the 10 years that he has been in the health and social care sector. He has his Level 5 in Leadership and Management and has experience in varying roles across the care sector. However, his passion is residential care, which he thrives in at Redwell Hills. He believes that the key to great care is kindness and compassion. Aaron is a proud father who loves spending time with his three children when he isn’t working. He is also an avid reader.


Words of encouragement from Aaron for someone looking for the right care home would be: “Look for a family to become a part of.”


Frequently Asked Questions about Redwell Hills Care Home

What types of Care is Redwell Hills Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redwell Hills Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Redwell Hills Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Redwell Hills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redwell Hills Care Home to the centre of Consett?

1.5 mile(s) as the crow flies, distance by road may be significantly further.