Review from P W (Niece of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience

The home is well run and the staff are professional and pleasant. Meals provided for residents are good quality and varied. Individual residents' rooms are comfortable and clean. There is occasional entertainment and themed events.

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Review from Darren A (Son of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience

I'd say the overall experience is good. Like most care homes, it can be improved. Concerns raised about experienced members of staff leaving, management at Four Seasons Health Care should be doing more to keep them, higher pay or incentives. The home is always clean and tidy. Staff are professional

and do meet the care needs for my mam. The food at the home is good although the food portions are too much. Residents with dementia find this difficult.

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Review from M S (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

Can not fault the staff. My mother is treated very well.

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Review from A B (Husband of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been here for two years plus. I am happy with the level of care provided. I am kept informed if she has had falls or seizures. The food is very good. The home is warm, clean and tidy. All staff are very pleasant.

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Review from B B (Godson of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience

Staff are second to none, all very helpful. All willing to lend a hand, including the manager. It's one of the best places my godfather has been. They have a range of activities from crafts to outings.

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Review from Jessie P (Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience

I am happy to be living in this care home and feel the carers help me the best they can. The home is very nice and I have made some nice friends, both carers and other residents. Whenever I have any problems I feel comfortable talking to the carers or management and I feel like the problem is resolved

quickly.

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Review from C A (Grandson of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My grandma is loving the home, she was reluctant to go into care but she has settled in well and seems to have built some amazing friendships. The staff are friendly and always engaging with the residents and there is a really positive feel when you enter the home. Thank you, you have made what is life

changing choice much easier.

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Review from S M (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

When I arrive I am greeted as a friend. The staff always know where my mother is, how she has been that day and if I need to know anything specific. I observed that the staff treat all residents with respect and try to make them feel loved. I am very happy with the care my mother receives.

Reply from Katie Barnett, Marketing Administrator at Redwell Hills Care Home

Thank you for your comments about your recent experience at Redwell Hills Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from J C (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience

My mam has been in Redwell Hills for a number of years now and she has always had excellent care from all the staff, she enjoys her meals and her tea and biscuits and she is always clean and tidy, like the home itself.
I and my family are very thankful for the carers that take care of her and appreciate

all the hard work they do.

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Review from Allan T (Friend of Resident) published on 19 October 2021
Submitted via Website • Report

Overall Experience

The new manager appears to be settling in well and is achieving standards that we have never seen before there is a lovely atmosphere when you come in and is always welcoming.
The food appears to have improved with a lot more choices now than before.
Staff seem a lot happier and is lovely to see them

with the residents enjoying games and movies.

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Review from Gwennie H (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience

I came in on respite care for rehabilitation and have enjoyed my stay at Redwell Hills. Staff have been so helpful and have improved my mobility. I have received a very good standard of care and overall I am very pleased.

Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you, Gwennie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Clare M (Niece of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Redwell Hills supported and cared for my aunt for more than two and a half years. This care was of an excellent standard especially during this difficult Lockdown year when I was unable to visit regularly.

Reply from Kristen Fitzgerald, Marketing Assistant at Redwell Hills Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from J M (Nephew of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

Service provided could be improved, eg. my aunt is very difficult to get moving and is reluctant to leave her room and even her bed. I feel that more could be done to encourage her to get up every day (pre-Covid). Other than that, the food seems to be good, and the general atmosphere/activities are

welcoming/good. When I used to visit her room, bed pans, etc. were very often un-emptied (at 11.30 am), not really acceptable.

Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We take all comments seriously and see them as an opportunity to improve the services we provide. We would welcome an opportunity to discuss this further with you, so please reach out to us at the home. Thank you once again.

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Review from Margaret H (Cousin of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

When I have been in to visit my cousin, she always is well looked after. With her being deaf and mute, is hard as well but, the staff seem to manage to understand her.

Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive, have a lovely day!

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Review from Josephine G (Friend of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience

This patient has one daughter who comes over with her husband whenever she can. I am SRN, and I worked in the Redwell Hills Care Home for seven years. I would go in myself if I have too. My friend has put on weight since he went into Redwell Hills.

Reply from Olivia Shields, Marketing Assistant at Redwell Hills Care Home

Thank you, Josephine, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.

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Review from Judith C (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience

I am so grateful to the staff for the excellent care given to my mother-in-law. She is well looked after and I don't need to worry about her. After such a major change in her life, I think she now looks upon Redwell Hills as her home. Well done everyone.

Reply from Kristen Fitzgerald, Marketing Assistant at Redwell Hills Care Home

Thank you, Judith, for letting us know how we are doing at Redwell Hills Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from E P (Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience

I like living here. Some of the staff are good to me and some are nasty with me. Other things are good.

Reply from Jasmine Bracken, Marketing Administrator at Redwell Hills Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Joyce R (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home over 5 years and she is really settled. She gets on really well with the carers and they respond to her very well as she sleeps a lot and misses meals, so she is fed as and when she needs it.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Joyce, for letting us know how we are doing at Redwell Hills Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Vicki T (Daughter of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience

My father was cared for at Redwell Hills from February 2018 until his death in January 2019. The care he received was outstanding and we cannot express the depth of gratitude we feel to all members of staff for the understanding, respect, kindness and compassion they consistently showed to Dad. From

the moment we first entered Redwell Hills, we felt welcomed and at home - there is a wonderful sense of warmth about the atmosphere and the home is kept immaculately clean. Most of all, we cannot praise highly enough the quality of the care Dad received during his final days - the staff treated him like he was their own father and, at the same time, showed the greatest kindness and compassion to us. We would recommend Redwell Hills without reservation.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Vicki, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Redwell Hills Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Father with dignity and the compassion he deserved during his time at our home. We hope that his time at Redwell Hills did see some friendships flourish with both the Care team and residents. Thank you again, Vicki, if there is anything more we can do please do not hesitate to reach out.

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Review from Jennifer H (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

This is our first experience with a care home but from the first day, we were made welcome and out mother would be given the best care and this has proved to be the case.
The staff are always cheerful and helpful despite being extremely busy. The nurses are very efficient and always have time to explain

any issues with us, they are very quick to bring in professional help when needed. Redwell Hills provides residents with a pleasant environment and we have spent time in the attractive garden area together.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Jennifer, for your comments about your recent experience at Redwell Hills Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Redwell Hills Care Home

Care Provided by Redwell Hills Care Home

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Funding & Fees Guide for Redwell Hills Care Home

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