Redwell Hills Care Home

St Ives Road, Leadgate, Consett DH8 7SN
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9.6 47 Reviews
  • Redwell Hills Care Home, Consett
Redwell Hills Care Home is located near Consett in Leadgate and is close to shops, public transport and amenities.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Nursing care is also available at the home for people who live with more complex medical needs.

Short-term respite care is also offered at the home to give family or friends a well-earned break. In addition, specialist intermediate nursing care is also available as an alternative to a hospital stay

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be activities taking place in and out of the home for residents to enjoy.

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Care Provided by Redwell Hills Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Aaron Lennon (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Redwell Hills Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Redwell Hills Care Home Reviews (47)

Total of 47, showing 41-47
9.6

Redwell Hills Care Home has a Review Score of 9.6 (9.590) out of 10, based on 25 reviews in the last 2 years. Over all time Redwell Hills Care Home has 47 reviews.

Overall Experience

  • 31
  • 15
  • 1
  • 0
  • 0

Date Published

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Review from Valerie R (Wife of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care home. My husband is not the easiest to deal with but the staff are very good also the manager has been very supportive with me. No complaints.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Valerie, for letting us know how we are doing at Redwell Hills Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Dorothy J (Daughter-in-law of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are absolutely wonderful and caring. Senior management are available at all times. They give support and always clarify any queries and answer questions.
They have a very difficult job but are always welcoming, attentive and smiling.

Reply from Ronnie Cavanagh, Marketing at Redwell Hills Care Home

Thank you, Dorothy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Brenda P (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are competent, caring and kind, willing to listen to residents. There is a high standard of cleanliness and the lounges are tastefully decorated.
Meals are good, well prepared and nicely served.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home

Thank you, Brenda, for sharing your recent experience of Redwell Hills Care Home. Your comments mean a lot to us. It is rewarding to hear that you have had such a positive experience within the home and have found our staff to be on hand and accommodating at every step. We look forward to your next visit. Take care!


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Review from Meryl B (Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here 5 years and always found everyone, staff etc, always there to help anyone.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home

Thank you, Meryl, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from H B (Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living at Redwell Hills Care Home. I have no complaints.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Redwell Hills Care Home

Thank you for sharing your experience about living at Redwell Hills Care Home. We are pleased to hear that you are very happy here! We love having you a part of our family. Have a fantastic day!


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Review from B R (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, tiny room for respite when struggling with mobility. Care excellent, food best I've had! Upstairs kitchen cupboards very dirty, residents put hands in the biscuit tin.

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Review from Susan D (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with this home. Mam has been in this home for 7 years and had no problem.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Redwell Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Redwell Hills Care Home is calculated as follows: ( (189 Excellents x 5) + (81 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 288 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redwell Hills Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Aaron

Aaron Lennon

Job Title: Home Manager

Aaron is a diligent individual who has gained a wealth of knowledge over the 10 years that he has been in the health and social care sector. He has his Level 5 in Leadership and Management and has experience in varying roles across the care sector. However, his passion is residential care, which he thrives in at Redwell Hills. He believes that the key to great care is kindness and compassion. Aaron is a proud father who loves spending time with his three children when he isn’t working. He is also an avid reader.


Words of encouragement from Aaron for someone looking for the right care home would be: “Look for a family to become a part of.”