Redworth House Care Home Reviews (33)
Redworth House Care Home has a Review Score of 9.6 (9.648) out of 10, based on 20 reviews in the last 2 years. Over all time Redworth House Care Home has 33 reviews.
Review from Linda C (Sister of Resident) published on 10 March 2025
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5.0 out of 5
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Review from R R (Resident) published on 19 June 2024
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5.0 out of 5
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Review from Keith B (Resident) published on 4 March 2024
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5.0 out of 5
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Review from R H (Brother of Resident) published on 24 February 2024
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5.0 out of 5
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Review from M L (Resident) published on 24 February 2024
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5.0 out of 5
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Review from J P (Resident) published on 16 February 2024
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5.0 out of 5
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Review from J W (Wife of Resident) published on 30 January 2024
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5.0 out of 5
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Review from J T (Daughter of Resident) published on 29 January 2024
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4.0 out of 5
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Review from G W (Daughter of Resident) published on 29 January 2024
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5.0 out of 5
She enjoys the activities and has made friends with other residents so interacts socially now. All staff are amazing and nothing
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Review from T H (Daughter of Resident) published on 29 January 2024
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5.0 out of 5
They are always welcoming to myself and family members who visit the home. The home is spotlessly clean and very modern.
Thank you to all the
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Review from J H (Brother of Resident) published on 29 January 2024
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4.0 out of 5
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Review from Amanda S (Daughter of Resident) published on 22 January 2024
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5.0 out of 5
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Review from James R (Son of Resident) published on 26 December 2023
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Overall Experience
5.0 out of 5
The care home itself looked like it had recently been refurbished and was immaculate. Highly recommended.
Many thanks.
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Review from Eileen B (Partner of Resident) published on 1 November 2023
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5.0 out of 5
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Review from Elaine H (Daughter of Resident) published on 8 September 2023
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Overall Experience
4.0 out of 5
Only criticism would be that there is an awful lot of work for only two staff at a time when the ward was full.
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Review from R M (Son of Resident) published on 16 June 2023
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Overall Experience
5.0 out of 5
Reply from Helen Reeve, Home Manager at Redworth House Care Home
Thank you so much for your lovely comments, they are much appreciated. I will pass this on to the staff involved with your dad's care. We hope we made a difficult time a little easier for you and your family.
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Review from Andrea J (Daughter of Resident) published on 16 June 2023
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Overall Experience
5.0 out of 5
Reply from Helen Reeve, Home Manager at Redworth House Care Home
Thank you very much, it is good to hear your views and we appreciate you taking the time to send a review in. We enjoy seeing our residents involved in the various activities and your dad loves to take part!
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Review from Ben C (Son of Resident) published on 20 May 2023
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Overall Experience
5.0 out of 5
Reply from Helen Reeve, Home Manager at Redworth House Care Home
Thank you for taking the time to write this positive review, it is very much appreciated. It was an absolute privilege to support all the family at this difficult time. I will pass your compliments on to the staff. Please pass on our very best regards to everyone.
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Review from Allison M (Daughter of Resident) published on 18 May 2023
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1.0 out of 5
Reply from H E, Regional Director at Redworth House Care Home
Thank you for sharing your concerns regarding your mother's recent experience at our care home. We deeply regret to learn about the challenges you feel she encountered during her stay, and we empathize with the distress this must have caused both of you. Your feedback is invaluable to us, as it enables us to continually enhance the care and services we offer. We are keen to point out that your views of our service are not shared by other residents and professionals as is evident with our other highly regarded published feedback.
Outside agencies have been involved with this complaint and do not agree with these views.
We want to reassure you that the well-being of our residents is of utmost importance to us, and we are dedicated to delivering top-quality care. Our staff receive training to care for individuals with a range of needs, including dementia and complex conditions and on the whole feedback from residents and families is positive. We are sorry that this was not your view.
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Review from Sandra C (Daughter of Resident) published on 5 May 2023
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Overall Experience
5.0 out of 5
Reply from Helen Reeve, Home Manager at Redworth House Care Home
Thank you very much for your positive review, we really appreciate your comments. I will pass this on to the Intermediate Care team who loved caring for your mum and to see her progress was fabulous. Kind regards.
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Overview of Review Score
The Review Score of 9.6 (9.648) out of 10 for Redworth House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.648 for Redworth House Care Home is calculated as follows: ( (179 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 230 Ratings = 4.648
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Redworth House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
