Review from J W (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience

All staff who were involved with my mam's care were caring, professional, helpful and treated Mam with respect and helped in keeping her dignity. They also help us in feeling that Mam was safe, which meant we could sleep better at night. Nothing was a bother, and staff made time to update us on Mam's

activities and her well-being.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you very much for this lovely review. We really appreciate the time taken to write this, and I will pass this on to the staff. Our families are as important as our residents and knowing you had that security of your mam being cared for in the best way is what we want to achieve.

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Review from M T (Daughter-in-law of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Such a lovely home with dedicated staff. Nothing too much trouble. Encouraging with all aspects of care for my mother in laws needs. Encouraged her to have plenty of fluids, gained weight and enjoy socialising with other residents enjoyed her pamper sessions. Every member of staff from cleaners, laundry,

kitchen staff, activities, carers, nurses and management have always shown her dignity and respect whilst being in there. She always speaks highly of them all.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you, that is so kind. Your mother-in-law is a lovely lady who has been a pleasure to care for and so wonderful to support her to be able to return home. You have all been a fabulous family being part of our Care Home during the stay. Kind regards
Helen

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Review from H D (Sister of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience

Just like to say they were very helpful my brother had terminal cancer he was only in six days before he died the care was excellent and I really do appreciate everything they did they were constantly seeing if he needed anything and also making sure I’m ok.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you, we really appreciate you taking the time to complete a review and will pass your kind compliments on to the staff.

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Review from S B (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Redworth House Care Home as she was no longer able to be cared for in her own home at the age of 91 years old. From the moment I met the manager and care staff I knew she was in safe hands. The staff were very caring and supportive to me at a difficult time. My mother had her

own en suite room, and help was only a press of a button away. We were able to personalise the room with our curtains and bedding. Furniture could also have been brought in. My mother wasn't in the home long before she died. It brought me great comfort that she was looked after in her final days. I will always be grateful to these wonderful people.

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you those words mean such a lot to myself and the staff. It was an absolute pleasure to care for your mum and we really appreciate you taking the time to express your thoughts in such a positive way. I will pass this on to the staff.

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Review from Timothy P (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience

I believe my father received the highest level of care. But what is just as important to me is the way the care was delivered. The careers and nurses were friendly, respectful and basically just nice people. The admin staff were very welcoming friendly people nothing too much trouble. Thank you to all.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Hi Tim, please accept our sincere thanks for your very kind review. I will pass this onto the staff who will appreciate the feedback, your father was so well thought of and is a huge miss to us all.
Kind regards
Helen

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Review from H B (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

Absolutely wonderful. My mum was treated with the utmost care, dignity and respect. The staff were all exceptional and went above and beyond their duty. Mum was there for six weeks respite and thoroughly enjoyed her stay. If the time comes when mum needs to go in full time, Redworth House Care Home

will be the only one I will consider sending her to. One of the only care homes you can walk into at any time and there are no lingering urine smells whatsoever. Outstanding.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you so much, this is such a lovely review and I will pass your kind words on to the staff. We would certainly welcome your mum back to Redworth if there ever is a need. She is a wonderful lady and an absolute pleasure to care for.
Kind regards,
Helen

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Review from T A (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

A brilliantly managed care home with professionally trained staff and activities coordinators.
It was a privilege to have my dad live here for the last two and a half years of his life. He had become a well-known name within the home and was always appreciative for the care he received. A well-loved

man by all and even on the day of my dad's funeral representation from the Redwork House was deeply appreciated by our family. What more can words say than "Thank you to Redworth House"

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you. Your review means so much to us all. We learned such a lot from your dad and his wonderful experiences and adventures as a volunteer in the RNLI. Our trip to see the Lifeboats and the enjoyment of those seaside fish and chips on the beach will stay with me forever. We thank you for choosing Redworth House to be the care home for your dad.
Kind regards

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Review from Karen T (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

My mam suffered from dementia and was a resident at Redworth House for over 5-years. She died in the home in February 2022. Throughout her time, she was treated with the utmost respect and dignity, but most importantly, cared for with love. She was provided with activities that met her needs, and even

when her health deteriorated, the activity coordinators did their best to ensure she was included. Throughout her time, the staff not only looked after my mam but also showed great care and compassion for my elderly father on his frequent visits. He was always made a fuss of and made to feel welcome, with staff helping him to celebrate important occasions with Mam, such as anniversaries. Staff were highly sensitive when Mam was dying and led me step by step through what was happening, which I am extremely grateful for. Most importantly, Mam was happy and safe, and any minor issues that arose were quickly resolved by approachable and sensitive staff. Thank you so much for the care and love shown to Mam.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you so much, Karen, for your lovely comments. It has been an absolute privilege to care for your mam and for us to be part of your family. You will all be a huge miss to us and thank you for all the support you have given Redworth over the years.
Kind regards.

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Review from Ena J (Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience

I have lived at Redworth House for the past 11 years. It has vastly changed over this time (for the better) I have been able to decorate my room however I choose which makes it feel like home. I don't want for anything. Whatever I need or request is always sorted quickly. The communal spaces are lovely

and the newly decorated lounge is beautiful. The staff are very good, they listen to what I say and help whenever I have an issue. I am very particular about the way things in my room are cleaned and the domestic staff always go out of their way to make sure my room is how I like it. I am a very independent person and I am always given the freedom to choose what and how I do things. I never feel alone as there is always a friendly face to chat to. I am very happy living at Redworth House.

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you so much for this lovely review Ena. I am pleased you like the new refurbishments and we value your opinion and we look forward to seeing further developments at Redworth which will involve all our residents.
Kind regards.

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Review from Robert B (Son of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Very happy with the overall care provided for my mam and dad. Management and staff are very attentive, the rooms and clean and tidy. Only thing to say is that meals can be cold by the time it reaches my parents with them being in a room further away from the dining room which puts them off as they like

their food to be hot.

Reply from HELEN REEVE, HOME MANAGER at Redworth House Care Home

Thank you for your review. We welcome your feedback and it is good to hear you are all happy with the care received. Please alert a member of staff if the food is cold again so this can be immediately rectified as they should receive the food nice and hot as they like it. I will also pass this on to the staff and kitchen.
Kind regards

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Review from Stephen B (Son of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience

My father entered this facility for intermediate care following a serious fall and surgery. Unfortunately, he did not recover as quickly and required ongoing support, which was excellent. He was prone to recurrent infections and developed one of these which resulted in him requiring nursing and palliative

care. This was provided by a dedicated team, who could not have been more caring and treated him with dignity and compassion until his passing in January 2022. The staff also ensured that someone was with my father as he passed so he was not alone. Throughout they not only supported my father but myself and my wife. I would highly commend the team and the facility as a gold standard establishment.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you so much for your kind words Stephen. It was our pleasure to care for your dad. You are all a huge miss and the amazing donation from you and your family is going to be such a help for our residents' fund.
Kind regards
Helen

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Review from K R (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

Although my mum wasn't at Redworth for long - 3 months, during that time she was looked after extremely well. The staff are welcoming, kind and attentive. They kept us updated on mum's health issues and were available to help with any concerns we had. Her room was basic but always kept clean. We are

hugely appreciative of them. Thank you.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you. Although it was a short time we loved caring for your mum and it is lovely to read your positive review.
Kind regards
Helen

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Review from Dennis F (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother was accepted into Redworth House Shildon approximately three years ago. We as a family visited every week. We could see that she was well looked after. clean, room tidy, and well fed.
Staff were always looking in to see if she wanted anything. We know as a family that she received twenty

four hour care which we could not do. We are very grateful that these homes are available and at this particular home she was very well looked after.

Reply from Helen Reeve, Home Manager at Redworth House Care Home

Thank you Dennis. Your mum was part of the family over the 3 years we cared for her and was loved so much. Thank you for your positive review. It is lovely to read those kind words.
Kind regards
Helen

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