Sandringham Care Home

Escomb Road, Bishop Auckland DL14 6AB
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9.0 51 Reviews
  • Sandringham Care Home, Bishop Auckland
Sandringham Care Home is a ninety-bedroom care home that is divided into three units for the practice of General and EMI Nursing and residential care.

Residents are able to live an independent lifestyle with the assistance of skilled carers, enjoying secluded gardens and the choice of a TV lounge, a Quiet Lounge or an Activity Lounge.

Ladhar Group Care Homes have a great deal of respect throughout Yorkshire and the North East for the seven friendly and professional care homes they maintain to high standards.

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Care Provided by Sandringham Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Grey (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Sandringham Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Sandringham Care Home Reviews (51)

Total of 51, showing 1-20
9.0

Sandringham Care Home has a Review Score of 9.0 (9.042) out of 10, based on 14 reviews in the last 2 years. Over all time Sandringham Care Home has 51 reviews.

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  • 19
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Review from Dorothy M (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Sandringham Care Home for some time now and I have found it to be kept to a good clean standard and the staff friendly and helpful.
Mum is well fed and dressed in clean well matched outfits, this enables me to come home happy with her care and not anxious and stressed because I know
they will always do there best for her.

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Review from Joni M (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care. The staff are lovely. The environment is clean and welcoming.

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Review from J T (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad always looks clean and well cared for. Dad seems happy and says the food is good. Dad takes part in activities and seems to enjoy them. It is good for residents to do activities together. The staff are friendly and welcoming when we visit.

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Review from V D (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has now been in Sandringham Care Home for a year. Not only has she been treated with dignity and respect but also with real love - who could ask for more?

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Review from A G (Husband of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care received. Nothing a problem. The staff are very helpful.

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Review from F H (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is so happy in Sandringham Care Home that she talks about the staff as her family. She feels both cared for and safe. She also, frankly, feels loved. You can't ask for a better environment. Kudos to the management and staff and heartfelt thanks!

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Review from John S (Son of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been well looked after by all staff. His room is nice and the food good.

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Review from Stuart D (Son-in-law of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is safe, warm, comfortable and very well cared for. The staff are friendly and there are activities and events that the staff encourage residents to take part in. Management is approachable, encourages feedback and acts quickly to resolve any issues. I feel that my mother-in-law feels
happy and safe in Sandringham Care Home and am content that she is well looked after. A very good residence!

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Review from Maureen J (Partner of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very friendly, from opening the door to me to leaving the home. I find the management approachable and friendly. The activities within the home are excellent. The food and drinks are excellent and varied.
The staff on the unit, where my partner is, are excellent, they treat the
residents and visitors with dignity and respect. The care of the residents is first-class, nothing is too much trouble.

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Review from R B (Resident) assisted by family/friend published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love being in this care home. I had previously lived alone but got too old to be by myself safely. I feel safe and secure in my new environment. The carers treat me like the Queen.

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Review from Paula H (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandringham is an excellent care home. The staff are fantastic and my mother is well cared for and is treated with respect.

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Review from L W (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but excellent feedback for Sandringham and I am exceptionally pleased we were able to secure a place here for my mam. All the staff are lovely and to my surprise, Mam has gone up four dress sizes which is a testament to how much she is enjoying the food. On lucid days she tells me how
much she enjoys it here. I would and have recommended Sandringham to friends and family. Keep up the good work.

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Review from June H (Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived happily since September 2021 as both of my daughters live abroad the staff are like family to me.

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Review from M R (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad is a resident at Sandringham and the care home is absolutely filthy rotten, it smells before you even get close to the front door, the whole building is very dirty. The floors have never seen a mop let alone a scrubbing machine, there are cobwebs all over the ceilings, especially in the corners.
I have never ever seen a window cleaner both inside or out and my father has been in over 6 months and I visit him more or less every day. There have been loads of times when I visit that I have to let the staff know that my father is wet and needs changing. I think it needs a deep clean and the residents aren't getting the best care, the furniture is absolutely filthy, you wouldn't want your dog to sit on it let alone your family. The dining room is disgusting, there is dried up food on the table and chairs, the staff don't wash the furniture down or wash the floor after every meal time. My father has lost loads of weight, his meals are left in front of him and he isn't prompted to eat.

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Review from Judith H (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Sandringham in October 2022. She was very well looked after by all the senior carers, carers and assistant manager. When she got homesick, the girls were always there to cheer her up. Nothing was too much trouble for any of them. Due to my mum's medical problems, I felt the staff were
very sympathetic to her needs. Mum's end-of-life care was five stars. Fantastic nursing care. The home was a lovely, friendly place. Management and staff were five stars. I would recommend it to anyone.

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Review from Mike P (Son of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As reported in our review of 5 Jan 22, we continue to be unable to fault the care received during the now c.13 months my mother has been at the home. The home's staff - at all levels, of the home's care, ancillary and management teams - have continued to do their utmost to make sure that Mum has remained
happy at the home and retained the dignity befitting someone of her senior years.
Mum's principle grumble is the mixed/poor quality of the homes catering services/food, with her having to arrange for supplementary supplies of fresh fruit and favoured foods to maintain a more varied and interesting diet.
When considering scores this time, we have taken account of the ongoing Covid and cost-of-living situations, and the impact of both on home staffing and operations etc, and therefore on the home's quality of service provision and facilities.

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Review from N E (Nephew of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff and management very understanding and very helpful to my uncle.

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Review from Michael M (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad is receiving is amazing. I would highly rate the home and the staff.

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Review from John B (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good care, really good staff, helpful, clean room - all-round great.

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Review from S B (Respite Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful. Excellent food and service. Facilities are spot-on.

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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Sandringham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.335 for Sandringham Care Home is calculated as follows: ( (99 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 167 Ratings = 4.335

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.707 Points relating to the number of positive Reviews for Sandringham Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 13 Positive Reviews ÷ 18.4 = 0.707

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Sandringham Care Home

What types of Care is Sandringham Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandringham Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Sandringham Care Home have?

There are 92 Single Rooms.

What are the Facilities & Services at Sandringham Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sandringham Care Home to the centre of Bishop Auckland?

0.4 mile(s) as the crow flies, distance by road may be significantly further.