Sandringham Care Home

Escomb Road, Bishop Auckland DL14 6AB
Submit a Review
9.0 51 Reviews
  • Sandringham Care Home, Bishop Auckland
Sandringham Care Home is a ninety-bedroom care home that is divided into three units for the practice of General and EMI Nursing and residential care.

Residents are able to live an independent lifestyle with the assistance of skilled carers, enjoying secluded gardens and the choice of a TV lounge, a Quiet Lounge or an Activity Lounge.

Ladhar Group Care Homes have a great deal of respect throughout Yorkshire and the North East for the seven friendly and professional care homes they maintain to high standards.

Show Sandringham Care Home on the Map

Care Provided by Sandringham Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Grey (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Sandringham Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Sandringham Care Home Reviews (51)

Total of 51, showing 21-40
9.0

Sandringham Care Home has a Review Score of 9.0 (9.042) out of 10, based on 14 reviews in the last 2 years. Over all time Sandringham Care Home has 51 reviews.

Overall Experience

  • 30
  • 19
  • 1
  • 0
  • 1

Date Published

51
6
7
14
37

Review from J H (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff most helpful and friendly. The care staff are competent and caring. The food could be a little more thoughtful in kind, but the kitchen staff are open to requests and very helpful to special needs. We can bring in items of our own to furnish our rooms. The facilities such
as laundry are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice H (Daughter of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my father is receiving at this care home. My father has settled well he is happy and well looked after. The food is excellent staff are friendly and caring nothing is a bother. My father is always clean and tidy. The staff are well trained and able to deal with my father's unpredictable
behaviours.
I wouldn't hesitate to recommend this home to family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel D (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visits to my mam in her room has made a great difference. As I now understand the level and quality of care needed to look after her. Mam always looks clean and well presented and is treated with dignity by the staff. Although Mams health continues to deteriorate, we feel she is in the right place with
the right kind of people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son chose a great place. I want for nothing in here. I have everything I need, and I am very well cared for. It's perfect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care facility is very good. It was the right decision to make. I am able to do my own things and am happy to be here. It's nicely decorated and is always kept clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's difficult at the minute with the current issues, things are different as to how they were when I first came 10-years ago, but I am happy here, as happy as I can be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously, I would rather be at home, but this place is the next best place. Everybody is lovely and kind and look after me well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be here and feel very well cared for. The home is present well, and I am pleased to be here. Everyone has helped me to settle in well, and I wouldn't hesitate in recommending Sandringhman to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I was unhappy, they'd know about it! I've settled in well, the staff are residents are friendly, and I am able to enjoy my life here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F C (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am enjoying my stay here, I feel very well looked after. The staff are worth the weight in gold and do a fantastic job. I am very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank M (Husband of Resident) published on 25 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Sandringham has been quite impeccable, and I have found the staff very pleasant and helpful. My wife has been improving and is a lot happier. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne E (Sister of Resident) published on 25 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have cared for my brother under sometimes very difficult circumstances, for which I am very grateful. During the pandemic, they were wonderful, cannot thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 25 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pre Covid-19 times, visiting my mother was always a very special and pleasant time. Staff and other visiting relatives were always very pleasant also... However, during the Covid-19 lockdowns, it was only via telephone messages that I was able to get information about my mother's well-being. Now we
all can visit again by wearing PPE (gloves, masks etc...) it is well organised with allocated rooms and times being arranged via phone calls. Let's hope all goes well in near future to get back to normal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie H (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had excellent, professional care at Sandringham. Throughout COVID 19 we have been kept informed of all steps and procedures. Even though my mum has been extremely poorly she has been well looked after and at 92 has survived this terrible virus. I was able to visit her outside a couple of
weeks ago and could not believe how well she looked, knowing how ill she has been. The staff at Sandringham are amazing and deserve congratulations for their continued care and positive engagement with my mum.

Reply from Catherine Williams, Manager at Sandringham Care Home

Thank you for taking the time to review our services. We will share this lovely message with everyone at Sandringham and we are forever thankful for the ongoing support of Sandringham families; they are valued members of the Sandringham team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was recently with Sandringham until 3 weeks ago he was in for end of life care. He was in unit 1 the staff were fabulous especially going through Covid going on. They were brilliant with him and us they made us feel important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Husband of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Sandringham Care Home for over 3 years in unit 2.
It has always been warm and welcoming and the staff invariably pleasant and helpful. The level of care and empathy with the residents that I have witnessed has been good (to very good). My wife seems very much at 'home' there and
our family are glad Sandringham are caring for her! Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan J (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident at Sandringham short term for end of life care. My Mam is a long term resident. Staff and Management are excellent. The food is excellent catering for all dietary needs. Activities Staff, Laundry and Hairdressing are all excellent. The garden areas are very nice and secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James N (Brother-in-law of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home to have very friendly staff and management. Nothing is a problem for them to resolve. The care home itself is very clean and very fresh looking to a high standard.
There is a very warm welcoming atmosphere whenever we visit the home. I would have no hesitation whatsoever, recommending
this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew P (Grandson of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandringham Care Home is an excellent place, the care is outstanding. It is a lovely place to be in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Great Great-Niece of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of transferring my Aunt from Hospital into Sandringham was dealt with efficiently and professionally by all members of Sandringham staff.
My Aunt was made to feel very welcome from the moment she arrived, nothing was too much trouble. Management, administration staff, care and maintenance
staff could not be more helpful. Everyone has been very informative. I felt comfortable asking questions and approaching staff.
My Aunt has a lovely large, clean room, and I cannot fault anything about this. Carers are really helpful; show patience and professionalism.
The bathing facilities were greatly welcomed and appreciated by my Aunt, and the food is good and plentiful too.
I would recommend this care establishment to friends and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Sandringham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.335 for Sandringham Care Home is calculated as follows: ( (99 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 167 Ratings = 4.335

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.707 Points relating to the number of positive Reviews for Sandringham Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 13 Positive Reviews ÷ 18.4 = 0.707

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet