Springfield Lodge Care Home

North Street, West Rainton, Houghton le Spring DH4 6NU
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8.8 23 Reviews
  • Springfield Lodge Care Home, Houghton le Spring
Springfield Lodge Care Home is situated in the peaceful village of West Rainton in County Durham, offering a tranquil setting for Residents. This well-regarded facility provides first-class quality care within a homely setting that is designed to foster a sense of community and belonging.

A wide range of social, physical, and mentally stimulating activities are on offer at Springfield Lodge, emphasising the happiness and wellbeing of those who choose to live there. Residents and their loved ones can also enjoy its proximity to local shops and public transport, as well as the beautiful gardens that provide a serene backdrop for relaxation and visits.

With a commitment to delivering care with passion, empathy, and dignity, the staff are carefully selected and highly trained to meet the diverse needs of those they look after, with a focus on individual care and support plans tailored to each Resident’s needs and preferences.

At Springfield Lodge, Residents are at the heart of everything they do, and they strive to be a community where every individual is welcomed, valued, and respected.

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Care Provided by Springfield Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Dunkley (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Springfield Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £880
    • Self-Funded Residential Dementia Care from £880
    • RESPITE Self-Funded Residential Care from £880
    • RESPITE Self-Funded Residential Dementia Care from £880

  • Please note that fees published are indicative only. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Springfield Lodge.
    Springfield Lodge's fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   All meals and drinks.
    -   In-house laundry service.
    -   All activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair dressing
    -   Newspaper delivery
  • (these prices are only a guideline, please contact Springfield Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitor parking is available to the front and the rear of the Home


Springfield Lodge Care Home Reviews (23)

Total of 23, showing 1-20
8.8

Springfield Lodge Care Home has a Review Score of 8.8 (8.836) out of 10, based on 6 reviews in the last 2 years. Over all time Springfield Lodge Care Home has 23 reviews.

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Review from Tracey H (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Springfield Lodge in June last year, she was very hesitant to go into care after looking after herself at home. She was welcomed with open arms by the staff who made to feel at home. Staff are lovely and very caring. Mam loved the food especially the puddings. Mam wasn't in the best
of health while she was At Springfield but the done everything they could for her. Mam sadly passed in January, the care and love they showed to us as a family after her passing was amazing, I couldn't thank them enough. The staff and management are amazing!

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Springfield Lodge Care Home

Thank you for sharing your heartfelt experience with Springfield Lodge. We understand how difficult it can be to transition into care, and we're so glad to hear that your mam felt welcomed and at home with us. It's lovely to know she enjoyed the food (especially the puddings!).We're truly sorry for your loss, and it means so much to hear that our care and support made a difference during such a difficult time. We will share kind words with the team staff. Thank you for trusting us with your mam's care.


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Review from Gillian M (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam settled in really well from first entering the home. She tells us she is well looked after and likes all the staff, which is a great comfort to me and the family, and is looking forward to continuing her residency at the care home.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Springfield Lodge Care Home

Thank you for taking the time to share your positive experience at Springfield Lodge. We are delighted to hear that your mam has settled in well and feels well looked after and that she enjoys the company of our staff. We look forward to continuing to provide excellent care and a welcoming environment for your mam during her residency with us. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any feedback or suggestions, please feel free to share them with us. Thank you for choosing Springfield Lodge!


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Review from C M (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 97 years old. He has been at Springfield Lodge for four months. My dad is a very impatient and strong-willed person, and we anticipated that he would take time to adapt to life in a care home.
However, the staff have been very supportive and caring and helped him make this transition from
life in his own home.
This is a very friendly care home, where the management and staff go out of their way to ensure residents and visitors have an enjoyable experience!

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Review from R P (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I viewed quite a few care homes, but Springfield Lodge was exactly what I was looking for. This is because it was a lot smaller, more homely, less people and less noise. This is exactly what would suit my dad's needs. The lounge/conservatory is so relaxing and home from home. I felt so comfortable and
relaxed when I sat in that room. My dad settled in straight away and is very happy with his new home. This is the proof of the pudding.

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Review from Julie B (Wife of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had my husband in for respite for two weeks. He said lovely care home, staff are so friendly, plenty to do for the residents and the food was delicious. Would highly recommend Springfield Lodge to anyone.

Reply from Michelle Lovelace, Head Of Operations at Springfield Lodge Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review, it is much appreciated.


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Review from Trish S (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Springfield Lodge is bouncing back after a difficult post-Covid period - instability due to several changes in management and some issues raised at their last CQC inspection. Staffing levels have gone back up, and there seems to be less reliance on agency staff. Some of the new staff, in particular,
are proving their worth immediately. My mother had been having difficulty eating as she is in the advanced stages of Alzheimer’s and is 92. The new chef has gone out of her way to ensure Mum has lovely finger food and enough choice available. The menu is varied and inventive. Today was a choice between lamb steaks or frittata with new potatoes and vegetables, followed by a golden syrup sponge. Fresh cakes are available daily. In her first week as chef, my mum put on 4lb, which when she only weighs around 7stone, is massive. She seems more alert and less sleepy during the day, which is lovely to see.

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Review from Catherine G (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Springfield Lodge for over two years now, and we are very happy with the care and attention she receives. She is bedbound, so cannot participate in the organised activities taking place, but when we visit, it is a pleasure to see the joy on the faces of the residents who are participating
in craft activities, sing-songs, dancing etc. Dogs and children are welcome to visit, although it takes us a lot longer to get to visit Mam with them when walking through the conservatory, as dogs and children are very much adored by the residents - and staff! A member of the family visits her every day, and the home is always calm, with a relaxed and welcoming atmosphere. The staff are excellent - caring and approachable, and we are kept informed of any developments with Mam's needs and health.

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Review from Catherine H (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel that Mam isn’t alone when I leave after a visit. The care Mam receives is unconditional; they adore her. Everyone is approachable, from the manager to the cleaner, and nothing is ever any trouble to them. Great activities for the residents too.

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Review from Nikki N (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is being cared for full-time by the lovely staff at Springfield Lodge right now. We cannot speak more highly of this facility and of the staff, who are all exceptional. Springfield Lodge is very clean and warm and has a homely rather than institutional feeling. The Lodge is extremely
secure, with doors locked at all times, allowing entry/exit via a manned intercom system. Whether it be for respite or long-term care, you can be sure your family member will be well looked after here.

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Review from Philip W (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Springfield Lodge for 18-months and has a spacious room with a pleasant view, which is important as she is bedbound. The staff have been great-helpful, friendly and caring, and she enjoys interacting with them to keep her spirits up. Despite various difficulties the care home has
had to deal with, we have appreciated being kept in touch with developments with regards to visiting and the ever-changing rules from central and local Government. The management has been very accommodating, which means a lot both to my mother and the family. Thank you.

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Review from Susan S (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a clean and spacious room, has regular showers, pampering, social interaction and activities to stimulate her mind, assistance with dressing, enjoys home-cooked food favourites, has a garden view, has made good friends, is cared for by male and female nurses brilliantly, is encouraged,
included and respected, she is happy and content. She speaks highly of the staff and residents. Loves the sing songs and dominoes, bingo, etc, especially the garden pond area in summertime. Far better than living alone, given Dad's quick transition to spirit. She's administered medication and has received all relevant vaccinations, plus hair appt, papers and birthday cakes, etc.
Well done to the whole team and both manager and deputy manager.

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Review from Anne F (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently live in New Zealand, but Sadly my mam developed Alzheimers disease having been diagnosed in 2017 by the community mental health team I was manager for.


As all relatives, I was devastated, and being so far away, it made it really difficult for me to deal with things. Mam was very fortunate

to have an excellent care team, but with the onset of the Coronavirus, her ability to remain independent was no longer possible, and the very difficult decision to put Mam into care had to be made. Sadly I was unable to be there, Springfield was recommended, and Mam became a resident in June 2020.


I have just been to the UK for 2-months, and I can honestly say, I was so impressed with the care she is receiving, the staff are amazing, and it is like a home from home. The place is spotless and Mam is well and settled; the food is excellent, the staff are amazing with all the residents and show them love and respect. I would just like to thank them all for the amazing work they do. Merry Christmas.


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Review from B A (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care the residents get are excellent. Nothing is too much bother for the staff. They are always doing activities for the residents to keep them engaged. You are always kept up to date with any disruptions due to Covid, and just recently, with the storm and power cuts.
I would highly
recommend this home to anyone.

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Review from M B (Son of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all the staff at Springfield Lodge for providing excellent care for our mother, who has dementia. She joined Springfield Lodge in January 2020, and since then, she has been looked after with care and dignity.
The staff are always very positive and friendly, and the range of
activities within the home has been excellent (and much needed during the long lockdowns).
The management and leadership team are always accommodating and available, and they constantly develop the activities programme for the residents.
We have been very happy with the service and care given.

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Review from Janet W (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional standard of care and consideration given to treat residents as individuals in their own right. A well-maintained home with a lovely atmosphere where family are included in all aspects of their loved one's care.
It is never easy to make a decision to put your much-loved family member
in care. However, this was made easier with the high standards of care, respect and genuine affection that is demonstrated at all times.

Reply from Michelle Faragher, Head of Operations at Springfield Lodge Care Home

Thank you for your lovely feedback. We will ensure that your kind words are passed to our colleagues at Springfield Lodge.


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Review from Lesley A (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made so welcome when she moved into Springfield Lodge in March 2020.
It is a lovely place with a lovely atmosphere. They do lots of different activities to stimulate and entertain the residents and maintain strong links/involvement with the local community.


During the lockdown, they

made sure we were kept up to date on how Mum was and what was happening.


The staff are wonderful. Everyone I have been in contact with is professional, very friendly, approachable and so caring. I believe it is the caring nature and dedication of the staff that makes the home such a special place.


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Review from Julie C (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very upsetting experience to have to seek a care home for your loved one, but we are extremely happy and relieved to know that our Mam is so well looked after, safe, loved and cared for at Springfield Lodge. Staff are very professional, knowledgeable, helpful, and most importantly, they genuinely
care for all their residents. Staff are very informative about any changes to care plans, medications and general health of Mam and always happy to discuss. The home has superb facilities, including its own hair and beauty rooms, a minibus, excellent daily activities team (which we get to see on their Facebook page... a blessing during Covid to see your loved ones are happy and being entertained)! There is a kitchen with chefs who supply excellent healthy food. The home is always kept fresh and clean, as are the residents. I highly recommend Springfield Lodge.

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Review from Lynn W (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum has received at Springfield has been wonderful. The staff are caring and skilled, and they do everything in their power to make the residents comfortable and settled. They have daily recreation activities, which are varied and fun. Mum loves the creative and cooking activities and
clearly has a lot of fun. The Facebook page means that the family can watch some activities as they happen (I am always envious when they have their parties, with a lot of singing and dancing).
Although I am out of the UK and unable to visit, I have regular Skype calls with Mum, and the staff regularly update me on how she is doing.
Since Mum moved in, I have noticed a definite improvement in her health and her interaction with other people. I am so grateful to the staff for the excellent care Mum gets in this difficult time.

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Review from Helen M (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never an easy decision to move a loved one into a care home with many concerns to take into consideration. We chose Springfield Lodge after speaking with the manager and visiting the home. Throughout the process, our queries were answered professionally and sensitively. Mam moved into Springfield
in April 2021 and was able to take many of her own things in order to create a familiar environment. All staff have shown a high level of care, compassion and respect both to Mam and to us, as well as having a sense of humour. Staff take time to chat and keep us up to date on our visits. Staff work tirelessly to provide varied activities for the residents, and the family and friends Facebook group is a valued resource.
It is reassuring to note that staff and visitors continue to follow strict ‘Covid’ health and safety procedures.

Reply from Michelle Faragher, Head of Operations at Springfield Lodge Care Home

Thank you so much for your feedback! We really appreciate it. I will make sure that your lovely review is passed on to the whole staff team. Thank you!


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Review from David W (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Springfield Lodge are some of the best there is. The residents are well looked after in all aspects of their care. The staff understand all of the residents and are in tune with their needs and personalities. There are regular activities and plenty of people encouragement for the residents
to engage and socialise. This is consistent with care given to my mother-in-law 3-years ago and hasn’t changed.

Reply from Michelle Faragher, Head of Operations at Springfield Lodge Care Home

Thank you so much for your feedback! We really appreciate it. It's lovely to hear that your mum is enjoying the activities programme and the staff are keeping you updated. I will make sure that your lovely review is passed on to the whole staff team. Thank you!


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Current Review Score: 8.8 (8.836)

Overview of Review Score

The Review Score of 8.8 (8.836) out of 10 for Springfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.486 for Springfield Lodge Care Home is calculated as follows: ( (37 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Springfield Lodge Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (1)

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Meet the Team (2)

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Tracy Dunkley

Job Title: Home Manager

Joined: 2024

Tracy Dunkley joined Ascot Care as Home Manager at Springfield Lodge Care Home in 2024.


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Lynsey Burdon

Job Title: Acting Deputy Manager

Joined: 2024

Lynsey Burdon was appointed Acting Deputy Manager at Springfield Lodge Care Home in 2024.


Frequently Asked Questions about Springfield Lodge Care Home

What types of Care is Springfield Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Springfield Lodge Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Springfield Lodge Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Springfield Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Lodge Care Home to the centre of Houghton le Spring?

2.3 mile(s) as the crow flies, distance by road may be significantly further.