Springfield Lodge Care Home

North Street, West Rainton, Houghton le Spring DH4 6NU
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8.8 23 Reviews
  • Springfield Lodge Care Home, Houghton le Spring
Springfield Lodge Care Home is situated in the peaceful village of West Rainton in County Durham, offering a tranquil setting for Residents. This well-regarded facility provides first-class quality care within a homely setting that is designed to foster a sense of community and belonging.

A wide range of social, physical, and mentally stimulating activities are on offer at Springfield Lodge, emphasising the happiness and wellbeing of those who choose to live there. Residents and their loved ones can also enjoy its proximity to local shops and public transport, as well as the beautiful gardens that provide a serene backdrop for relaxation and visits.

With a commitment to delivering care with passion, empathy, and dignity, the staff are carefully selected and highly trained to meet the diverse needs of those they look after, with a focus on individual care and support plans tailored to each Resident’s needs and preferences.

At Springfield Lodge, Residents are at the heart of everything they do, and they strive to be a community where every individual is welcomed, valued, and respected.

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Care Provided by Springfield Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Dunkley (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Springfield Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £880
    • Self-Funded Residential Dementia Care from £880
    • RESPITE Self-Funded Residential Care from £880
    • RESPITE Self-Funded Residential Dementia Care from £880

  • Please note that fees published are indicative only. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Springfield Lodge.
    Springfield Lodge's fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   All meals and drinks.
    -   In-house laundry service.
    -   All activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Hair dressing
    -   Newspaper delivery
  • (these prices are only a guideline, please contact Springfield Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitor parking is available to the front and the rear of the Home


Springfield Lodge Care Home Reviews (23)

Total of 23, showing 21-23
8.8

Springfield Lodge Care Home has a Review Score of 8.8 (8.836) out of 10, based on 6 reviews in the last 2 years. Over all time Springfield Lodge Care Home has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

23
1
1
6
17

Review from Lynsey (Granddaughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granma was a resident for many years, it wasn’t just a place for her to receive the care she needed, it was her home! The staff and other residents treat her like family, and in turn, all of us too! On our first few visits to see Granma, she’d tell us she wasn’t going to leave with us, she was home!
It was the hardest decision putting her into care, but the easiest once we saw how happy and settled she was! It’s a lovely, homely place to be, welcoming and always friendly! This has not been an easy year for anyone, but receiving reassurance from the staff that Granma was doing great and receiving photos of her, has made it a little easier! My Granma received the best care, with respect and dignity by all of the staff! I am so grateful for everything that they did for her and cannot thank them enough!

Reply from Steve Gibson, Head of Care & Development at Springfield Lodge Care Home

On behalf of Helen and the team, I would like to thank you for your kind comments and for taking the time to write this review. It always means so much when a family member takes the time to tell us that they are happy with the care provided to their loved one. I will ensure your kind comments are conveyed to the team at Springfield Lodge.


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Review from Christine M (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was a resident at Springfield Lodge for 7 years. The quality of care she received during her stay there was second to none. The staff were always on hand to support and advise and family members were always made welcome. During this time, the staff became like an extended family and their support
to Dad was exceptional. Since mam passed, Dad still rings the home regularly and the staff always take a little time to chat with him. This has been a lifeline for him during this time of self-isolation due to the Covid-19 outbreak. As her dementia progressed she was continually assessed and new care plans put in place, nothing was too much trouble. The weekend Mam passed the staff could not have been more helpful and supportive and we will always be eternally grateful to the manager and her team for the care, love, and support they gave to Mam. Springfield became her home in the last few years of her life and I couldn’t think of a better place for her to be.

Reply from Steve Gibson, Head of Care & Development at Springfield Lodge Care Home

Dear Christine, thank you for taking the time to complete this review during such a difficult time for you and your family. I would like to thank you personally on behalf of Springfield Lodge for your kind words and sentiments. The manager and the team take great pride in the care that they provide, and to have their care recognised so passionately will give everyone at Springfield a real sense of pride and achievement. Thank you.


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Review from Julie M (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to praise the outstanding care my mother was given by the wonderful staff at this care home. She and we as visitors were made to feel welcome at all times. Her room was pleasant and comfortable. She told us the food was good and it was obvious how clean and tidy the home was, the cleaning staff
never stopped cleaning. As my Mum's death approached, the staff were so sensitive and caring and allowed us as much time with her as we wanted. When Mum did die, they were simply outstanding, the care and dignity they gave her and me. Mum had opted for direct cremation, I will never forget how a number of the staff stood outside to honour my Mum, as her body was taken away. This touched me deeply, a wonderful thing to do. I hope and pray that all the staff and all the current residents are safe from this dreadful virus. I have clapped for the NHS but have been clapping just as hard for care home staff. You all deserve OBE's and huge pay rises. My love to you all. Keep Well.

Reply from Ian Proudfoot, Operations Manager at Springfield Lodge Care Home

Ascot Care would like to thank you for your kind words about our service at Springfield Lodge Care Home and shows a high level of appreciation to our kind dedicated professional staff and management teams.


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Current Review Score: 8.8 (8.836)

Overview of Review Score

The Review Score of 8.8 (8.836) out of 10 for Springfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.486 for Springfield Lodge Care Home is calculated as follows: ( (37 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Springfield Lodge Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (1)

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Meet the Team (2)

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Tracy Dunkley

Job Title: Home Manager

Joined: 2024

Tracy Dunkley joined Ascot Care as Home Manager at Springfield Lodge Care Home in 2024.


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Lynsey Burdon

Job Title: Acting Deputy Manager

Joined: 2024

Lynsey Burdon was appointed Acting Deputy Manager at Springfield Lodge Care Home in 2024.