Stanley Park

Wear Road, Stanley DH9 6AH
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9.0 34 Reviews
  • Stanley Park, Stanley
Stanley Park is a bright, welcoming home, where the skilled and caring team delivers personalised care with dignity and compassion. This includes short-term and permanent residential, nursing and care for people who are living with dementia.

Each bedroom within the County Durham home has en-suite facilities and is well furnished. Many of the bedrooms also benefit from views of the lovely garden, which ground flor rooms have direct access to. The 24-hour nurse call systems offers ultimate peace of mind.

Group and one-to-one activities are tailored to residents’ hobbies and interests, and the lifestyle team also organises visits from entertainers and regular trips out. At Stanley Park, residents tell the team the sort of home they want, and the team makes it happen.

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Care Provided by Stanley Park

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sheena Henderson (Deputy Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Stanley Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,230
    • Self-Funded Residential Dementia Care from £1,320
    • Self-Funded Nursing Dementia Care from £1,560
    • RESPITE Self-Funded Residential Care from £1,280
    • RESPITE Self-Funded Residential Dementia Care from £1,370
    • RESPITE Self-Funded Nursing Dementia Care from £1,610

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Stanley Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Stanley Park Reviews (34)

Total of 34, showing 21-34
9.0

Stanley Park has a Review Score of 9.0 (8.973) out of 10, based on 9 reviews in the last 2 years. Over all time Stanley Park has 34 reviews.

Overall Experience

  • 26
  • 5
  • 2
  • 0
  • 1

Date Published

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Review from Marlene D (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this care home is excellent. Staff very kind and help everyone.
It is five star and I am so pleased my mother is being looked after so well. Can NOT find anything negative to say about this care home.

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Review from Sharon P (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We found the staff very nice indeed and helpful but staff training in hygiene was very poor. My mother asked when is the bed changed and was told 'when you wet it'. My mother also had to ask daily for her full commode to be emptied. It would be there uncovered in her room until mid-morning. The daily
wipe over in the bathroom was followed by her table having a wipe without gloves or handwashing. Only one staff member wore gloves and removed them before wiping her table. The food was terrible. We found out the cook had left. I did complain.

Reply from Amy Wilson, AD at Stanley Park

Thank you very much for your feedback about Stanley Park. We are sorry to hear of your concerns. If you had approached the management team with any concerns at the time your mother was staying here on respite we would have investigated them with immediate effect. Our housekeeping team, who have been with the home for many years, have high standards of cleanliness and are very focused on infection control. At the time of your mother’s stay there were chefs in the catering team, and we now have a new head chef.


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Review from Catherine W (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in September 2017. Her first contact was with the entertainment manager. She had a very good rapport with her and still does. The home is clean and she is very well fed and I have no problem with the staff although I do wish she was washed more and her clothes changed more often. Lots of
things go missing which is a problem.

Reply from Amy Wilson, AD at Stanley Park

Thank you very much for your feedback. We are delighted with your positive comments and excellent scores for the quality of care we provide. In regards to laundry, I do apologise for the issues your mother has experienced. I would like to assure you that since your review, we now have a new labelling machine which will avoid any clothes going missing. With regards to concerns raised about your mum’s personal care, we would like to have a conversation with you directly so we can discuss our approach with your mum. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Review from Karen K (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With great sadness and regret, my father came into the home on the 9th April 2018. I cannot praise every single member of this multi-disciplinary team and hold each and everyone in the highest of regard. The care and support my father and family have received has been to the highest of standards.


The

staff cannot do enough to help and are extremely friendly. It would be of great sadness to myself and my family if one member of the team was to leave as we now class each and everyone as family. Fantastic praise to each and everyone at Stanley Park. Many thanks.

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Review from David H (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of the care home. Staff are all excellent.

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Review from Enid L (Sister-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very satisfactory. Staff are marvellous.

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Review from John H (Nephew of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care provided by Stanley Park Care Home. The staff have always been helpful and considerate. Both to my Aunt and ourselves, keeping us informed and up to date with everything that concerns my Aunt's welfare.

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Review from Sheila C (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care and support mum receives. It's reassuring and gives peace of mind to know she's safe and looked after.

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Review from Sharon D (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with Stanley Park. If there are any issues, they deal with it straight away. It's a lovely home and I'm pleased my mam is a resident here.

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Review from G B (Husband of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife lived here first then I followed. Everyone is very nice to us and look after us well. We have everything we want and don't have to worry anymore.

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Review from R R (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Stanley Park for about 2 years. In that time I can honestly say it continues to improve. The staff and management 100% have all the residents best interests at heart. The pub that has recently opened is amazing and is a hub of activity with music and fun.


The home is very clean,

welcoming and nothing is too much trouble. There is a constant stream of tea/coffee and refreshments and my mum has not been this happy for years.

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Review from C D (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Stanley Park for six months now on a weekly basis to visit my close friend.
I can't praise the staff enough for what they do the attention they give is astonishing. The home is very clean and well looked after. The home is friendly with a happy atmosphere and nothing is any trouble.
We love going to the pub on the ground floor. The management always has a friendly word and smile. The staff deserve a medal for the hard work and devotion they give.

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Review from Anita L (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was an entertainer on at the home. All the residents and relatives that attended thoroughly enjoyed themselves, it brought my dad back to me for a day as he sang along to all the songs. It was a very precious moment for me. The staff excel in their care and consideration towards all the residents.
I hope that if I need to go into a home, the staff are as friendly and helpful as they are at Stanley Park.

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Review from Doreen B (Sister of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we feel the staff are very good and caring but find residents are left alone to sit around and seem so lonely because the staff are very much understaffed and don't have the time to talk to them which in our minds feels would help to stimulate their minds especially the residents who can converse.
The televisions are switched on but not much thought put into what's on, a film would be much easier for some residents to relate to e.g musical or cowboy film.

Reply from Samantha Debenham, Marketing Support Administrator at Stanley Park

We are grateful for your constructive feedback and are pleased that you are happy with the care we provide. I understand that the home manager has now met with you to explain that our staffing levels are based on a dependency tool which is updated and checked on a weekly basis, and conforms to national staffing requirements. This is then used to plan staff deployment accordingly to ensure care is safe and appropriate for all residents at Stanley Park. With regard to the televisions, there is a structured activities plan in place which is displayed throughout the home to show what activities and films are on each day. We have various themed film days, such as Golden Oldies afternoons/Saturday Matinees which include the classic musicals. The needs of our residents on the Nursing unit are very complex and activities/stimulation is very important to our team and we are continuously striving to introduce new ideas and concepts. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


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Current Review Score: 9.0 (8.973)

Overview of Review Score

The Review Score of 9.0 (8.973) out of 10 for Stanley Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Stanley Park is calculated as follows: ( (73 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 105 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.363 Points relating to the number of positive Reviews for Stanley Park is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 8 Positive Reviews ÷ 14.2 = 0.563

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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