St Margaret's Care Home

St Margarets Garth, Crossgate, Durham DH1 4DS
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9.3 94 Reviews
  • St Margaret's Care Home, Durham
Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.

From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.

In the lovely dining areas, residents can relax and enjoy dining with family and friends, taken care of by the catering team who work hard to make mealtimes an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at St Margaret’s, the team take pride in empowering everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at St Margaret’s, so the team is dedicated to supporting residents in building strong relationships in the Durham neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at St Margaret’s to provide the kindest care possible to all residents.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Grebby (Home Manager)
  • Admission Criteria
    • Subject to agreement that St Margaret's can meet assessed needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Margaret's Care Home Reviews (94)

Total of 94, showing 41-60
9.3

St Margaret's Care Home has a Review Score of 9.3 (9.342) out of 10, based on 22 reviews in the last 2 years. Over all time St Margaret's Care Home has 94 reviews.

Overall Experience

  • 69
  • 18
  • 5
  • 1
  • 1

Date Published

94
8
14
22
72

Review from S T (Nephew of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came into care, and I wasn't sure it was the right move. Since my aunt came into St Margaret's up until her passing this month, the care she received was excellent. The staff really improved her quality of life.

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Review from J C (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care teams commitment to the job goes way above and beyond. Team members (my mother's carers) calling in to see her on their days off or even just ringing in to see how she is on their day off is just exceptional. Always respective of my mother. I really couldn't ask for better care. I thank them
all from the bottom of my heart.

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Review from G T (Relative of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received during the latter part of her life at St Margaret's was second to none. I could not fault them in any way. The care and dignity they showed my aunt was something I will treasure.
I am now looking for care for my mother; St Margaret's is my only choice. I couldn't want more
from such a lovely team.

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Review from Geoffrey R (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long spell in hospital, my mother realised that she would not be safe to go back to her own home and that a move to a care home nearer family would be best.
Several care homes were visited and the impressions I got was that St Margaret's stood out well above the rest. The assistance received
from the manager was excellent. My mother moved in and during all her time there was looked after very well and made many friends with the residents and staff. Sadly my mother passed away in the middle of the covid crisis whilst in hospital. All the staff were very helpful during this sad time and I will not forget them.

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Review from Andrew P (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always felt St Margret's were doing a great job looking after mum, but as it is the only care home I've seen, I didn't know how it compared to others. Tragically, COVID put care homes front and centre in the news, which gave me the chance to see how many others in the UK, US and Canada operate.
This has confirmed to me we certainly made a great choice with St Margaret's. I would recommend them highly based on my experience with their care for mum.

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Review from David S (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Margaret’s is a good quality care home with friendly caring staff and a nice environment.
The team also keep you fully updated on any changes in their care, which are particularly relevant during the pandemic.

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Review from Mike B (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum into St Margaret's Care Home in December 2019, it was important to have the right home for my mum. When I first looked at St Margaret's, I met one member off staff, when I turned up to look around, she said 'this will be your mum's home and we the carers will be her guests'. The staff
cared and took time to really get to know my mum as a person. From the cleaner to the manager they had a can-do positive approach in trying to improve the quality of my mum's life. If you want the best care for your parents I would recommend choosing this home as the care they provide really does what it says on the tin.

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Review from G R (Regular Volunteer) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant care home. The staff are professional and caring. The residents always seem happy and well cared for. Would recommend to family and friends, very welcoming of our pet therapy dogs.

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Review from S O (Power of Attorney of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving in May 2019 the resident has been well cared for. He found the transition to the home challenging but the home staff took real care to help him settle in. His room is comfortable and a reasonable size and is kept clean.
The staff are very friendly and helpful even in difficult situations.

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Review from S C (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my Dad receives. The staff are always friendly and helpful and anticipate my Dad's needs. The home itself is very clean and comfortable and well managed. Meals are also very good.

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Review from Angela M (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, caring and helpful staff.

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Review from Pamela C (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my brother and I were shown around St Margaret's Care Home I felt happy that this was the best care home for my father to be looked after in. The staff are very kind and thoughtful and are also so helpful to my dad, me and my family. This is a heartwrenching time for a family to know
their loved one will not return to their home but at least I know dad is being cared for to the best of their ability, even though at times they are very short of staff.

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Review from George W (Husband of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very good and helpful. Always willing to talk to you.

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Review from J R (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none. All staff are kind and considerate. For the amount of staff, I have seen they do an amazing job because I know it isn't easy dealing with dementia.

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Review from Ellen H (Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for 13 years. I am now 96 years old and hope to spend the rest of my days here. Needless to say, I have seen many people, including managers, come and go for one reason or another. During this time. Especially recently, I have been looked after by loyal, experienced staff well
and I am able to compare this with living alone out in the community. We have been through a difficult time recently and but for loyal staff, we could not function with this care and I am blessed.

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Review from Heather E (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to St Margeret's care home from hospital after a fall due to his dementia. The staff are lovely. They have included my Mum in everything, welcoming her to stay and eat with my Dad, which I feel is very important. My Dad is treated with dignity and respect at all times. I would recommend
anyone considering a care home to look around.

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Review from Judith B (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family hugely appreciate all the efforts the staff made to make Mams life at St Margaret's so enjoyable. In particular, the arrangement made to organise Mam's 100th celebration birthday on July 18th. The efforts made to make this occasion memorable were excellent. Clearly showing the staff
are exemplary in organizing, caring and arranging opportunities for residents to socialise at every opportunity. It's a joy to see all the elderly residents smiling. Mum loved every minute.

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Review from D M (Niece of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was in poor health and condition when he was accepted into St Margaret's.
He had had numerous falls and was incontinent, also very unsteady on his feet.
Since being in this home he has improved greatly.
He has had a few falls and is monitored to prevent this from happening.
He is taken
to the toilet when necessary where previously he was unable to reach the toilet sufficiently quickly.
Staff also walk him up and down the corridor to improve strength in his legs.
I have nothing but grateful thanks and appreciation for the wonderful care he has had and is still getting.
The home itself is pleasant and airy and very comfortable.

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Review from Marilyn K (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always made welcome.
I was always kept informed of Mam's health.
I was given provision for a bed if required.
Mam was always kept clean.
Mam really enjoyed the good food.
The nursing staff always gave of their best even in difficult circumstances.
Any problems were dealt with quickly.
No
problems with money transactions.
Keeping an eye on clothes after being washed sometimes proved rather tricky.

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Review from Julie H (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care received for my mum during her palliative/end of life care.
She was shown care and dignity and the family had support and warmth.
We cannot thank St Margaret's enough.

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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.342 for St Margaret's Care Home is calculated as follows: ( (140 Excellents x 5) + (76 Goods x 4) + (33 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 257 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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