Review from Mike B (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I moved my mum into St Margaret's Care Home in December 2019, it was important to have the right home for my mum. When I first looked at St Margaret's, I met one member off staff, when I turned up to look around, she said 'this will be your mum's home and we the carers will be her guests'. The staff

cared and took time to really get to know my mum as a person. From the cleaner to the manager they had a can-do positive approach in trying to improve the quality of my mum's life. If you want the best care for your parents I would recommend choosing this home as the care they provide really does what it says on the tin.

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Review from G R (Regular Volunteer) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

A very pleasant care home. The staff are professional and caring. The residents always seem happy and well cared for. Would recommend to family and friends, very welcoming of our pet therapy dogs.

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Review from S O (Power of Attorney of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

Since arriving in May 2019 the resident has been well cared for. He found the transition to the home challenging but the home staff took real care to help him settle in. His room is comfortable and a reasonable size and is kept clean.
The staff are very friendly and helpful even in difficult situations.

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Review from S C (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with the care my Dad receives. The staff are always friendly and helpful and anticipate my Dad's needs. The home itself is very clean and comfortable and well managed. Meals are also very good.

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Review from Angela M (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

Fantastic, caring and helpful staff.

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Review from Pamela C (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

From the moment my brother and I were shown around St Margaret's Care Home I felt happy that this was the best care home for my father to be looked after in. The staff are very kind and thoughtful and are also so helpful to my dad, me and my family. This is a heartwrenching time for a family to know

their loved one will not return to their home but at least I know dad is being cared for to the best of their ability, even though at times they are very short of staff.

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Review from George W (Husband of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

I always find the staff very good and helpful. Always willing to talk to you.

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Review from J R (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

The care is second to none. All staff are kind and considerate. For the amount of staff, I have seen they do an amazing job because I know it isn't easy dealing with dementia.

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Review from Ellen H (Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

I have been a resident for 13 years. I am now 96 years old and hope to spend the rest of my days here. Needless to say, I have seen many people, including managers, come and go for one reason or another. During this time. Especially recently, I have been looked after by loyal, experienced staff well

and I am able to compare this with living alone out in the community. We have been through a difficult time recently and but for loyal staff, we could not function with this care and I am blessed.

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Review from Heather E (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

My Dad came to St Margeret's care home from hospital after a fall due to his dementia. The staff are lovely. They have included my Mum in everything, welcoming her to stay and eat with my Dad, which I feel is very important. My Dad is treated with dignity and respect at all times. I would recommend

anyone considering a care home to look around.

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Review from Judith B (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

Myself and my family hugely appreciate all the efforts the staff made to make Mams life at St Margaret's so enjoyable. In particular, the arrangement made to organise Mam's 100th celebration birthday on July 18th. The efforts made to make this occasion memorable were excellent. Clearly showing the staff

are exemplary in organizing, caring and arranging opportunities for residents to socialise at every opportunity. It's a joy to see all the elderly residents smiling. Mum loved every minute.

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Review from D M (Niece of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience

My Uncle was in poor health and condition when he was accepted into St Margaret's.
He had had numerous falls and was incontinent, also very unsteady on his feet.
Since being in this home he has improved greatly.
He has had a few falls and is monitored to prevent this from happening.
He is taken

to the toilet when necessary where previously he was unable to reach the toilet sufficiently quickly.
Staff also walk him up and down the corridor to improve strength in his legs.
I have nothing but grateful thanks and appreciation for the wonderful care he has had and is still getting.
The home itself is pleasant and airy and very comfortable.

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Review from Marilyn K (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience

I was always made welcome.
I was always kept informed of Mam's health.
I was given provision for a bed if required.
Mam was always kept clean.
Mam really enjoyed the good food.
The nursing staff always gave of their best even in difficult circumstances.
Any problems were dealt with quickly.
No

problems with money transactions.
Keeping an eye on clothes after being washed sometimes proved rather tricky.

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Review from Julie H (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience

Fantastic care received for my mum during her palliative/end of life care.
She was shown care and dignity and the family had support and warmth.
We cannot thank St Margaret's enough.

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Review from K S (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

Resident settled in well!
Treated with dignity, care and respect which is the most important things to have for a settled and happy experience. Very happy with the staff, very informative and always approachable to answer any concerns and questions.

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Review from Shirley K (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

My father came to St Margaret's for palliative care. The staff were excellent and caring and treat my father with dignity. The care home is also a very pleasant place with a variety of facilities.

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Review from Carol P (Resident) assisted by family/friend published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience

I have lived at this care home for nearly two years. I find it comfortable and homely. The staff are very helpful and show great respect. They go that extra mile. I would most definitely recommend this care home.

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Review from Alison K (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

My father went to St Margaret's in mid-December 2017 for palliative care. From the moment he arrived, he was extremely well looked after, in terms of care, hygiene, food and the staff always interacted and chatted with him. The medical and nursing care at end of life was brilliant and I can only praise

the staff in the nursing wing. Thank you for the care and support you gave my father at the end of his life.

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Review from Kathleen D (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

My mam spent only four weeks at St Margaret's in intermediate care before she passed away. During her stay, the staff were amazing, caring and were very helpful. Nothing was a bother to them, no matter what time of day.

The place was lovely. I can not thank the staff enough for taking care of my

mam.

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Review from Ivy h (Wife of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience

Very caring staff and a good and varied diet. Very pleased with the improvement my husband has made since he was admitted here. There is always someone to talk to if I have any queries.

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St Margaret's Care Home

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