Review from Joan G (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience

My husband has only been here for two days and I am so impressed with the home. So clean, kind, caring, professional, well equipped and 5* friendly.

Food is so good compared to where my husband was before, it was lacking in all the above criteria.

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Review from G R (Resident) assisted by family/friend published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

I was a resident of St Margaret's Care Home for 11days for respite care.
Upon arrival, I was greeted warming by the manager and I found everywhere to be spotlessly clean.
All the staff were exceptional and I was treated with kindness, care and dignity at all times. Everything was done to make me

comfortable and feel at home.
The meals were excellent, varied and plentiful.
I would not hesitate to recommend St Margaret's Care Home to anyone.

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Review from K S (Relative of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

Our mother/mother-in-law was in St Margaret's for "end of life" care. This was from the end of March until mid-September. She received very good care and nursing form the staff - her needs were met physically and emotionally, in so far as she was taken out to a garden centre for coffee and a scone.

She went to many of the concerts and activities - the Elvis impersonator being her favourite. In the final week and days of her life, she received excellent care, as did we, her family. St Margaret's staff were wonderful and we can't thank them enough.

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Review from Y S (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been here for 5 weeks and the care is excellent. It has met her needs very well. The cleanliness of the home is very good. The food cannot be faulted at all. The residents are extremely well fed. The staff are really pleasant and helpful and cannot do enough for you.

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Review from Hilary W (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience

The staff at St Margaret's have been the most wonderful support to my mum and family. The community is one of kindness and support with such generosity, care and community spirit. Thank you all. I'd like to say a special thank you to the member of staff who went above and beyond. A wonderful person

and support to mum and me.

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Review from Susan H (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience

Dad has been at St Margaret's Care Home since July 2013. He was very poorly when he arrived. With the kindness and excellent care of the staff, he made an excellent recovery. I really do think that we could not have found a better place for Dad to be and feel fortunate that there was a room vacant at

the time we needed it. We as a family have every confidence in St Margaret's Care Home in all aspects of care for those in need.

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Review from Ellen R (Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience

From my first day of admission, I was made to feel welcome, wanted and respected as a resident. I have received excellent care throughout my stay for rehabilitation both from the manager and physiotherapists.
Nothing was a trouble for the staff to assist me with physical and emotional problems and

their kindness and support have been very much appreciated.
My stay here at St Margaret's has afforded me the opportunity to experience the warm, loving care that the staff have given to each and every resident and I wouldn't hesitate to recommend this establishment to anyone requiring long or short term care for their families.

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Review from Elaine M (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

The care home has a welcoming and pleasant environment with good facilities and excellent service in respect of food and drink.
The staff's expertise and competence with their application of care make the home exceptional. The whole experience was made easier and pleasing for our mum and us as a family

by the kind, caring manager and excellent communication skills of the staff and management.
We feel that our mum was always treated with respect and dignity.

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Review from Judith P (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience

My father went to live at St Margaret's Care Home in June 2015. Right from the start, all the staff at every level worked hard to make him feel welcome so that he could regard St Margaret's as being his home. My father had an outgoing personality and the staff responded well to this sharing his moments

of humour. I have no doubt that the staff genuinely cared fro my father and walked the extra mile in their care of him, not least in the last couple of weeks of his life. I also feel that they cared for both my husband and I really appreciate the efforts both practical and emotional that were made to enable my father to finish his life at St Margaret's rather than in hospital and for me to be with him at the end.

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Review from J L (Husband of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience

I have no complaints about St Margaret's except that it is at the top of a hill and at 80 it can be difficult. More parking would be good.

The building, staff, care and food were all good to excellent. Unfortunately, my wife died after 8 days in the care home and I was otherwise occupied, rather

than fraternise. Staff, when I had contact with them, were all very helpful under difficult conditions.

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Review from Jonathan B (Grandson of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience

My grandad seems very happy here and is integrating very well. After 4 weeks, staff have already 'sussed' his personality and interests.
The staff seem very caring and genuinely want to make him feel comfortable.
Management are very welcoming, friendly and are happy to help.
My grandmother is very

happy with the care my grandad receives and loves the dinners.
Thank you.

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Review from A C (Nephew of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

The care home appeared to us to be safe, secure, clean, modern and replete with affable and incredibly patient, empathetic staff.
There did appear to be too few of these on a fairly regular basis, however; we had to wait for between five and ten minutes to gain access on occasion.
Staff appeared to

be hurried at times, with far too much to do, so that (perhaps) meals and soiled laundry were not removed as promptly as they could have been.
Nevertheless, the home was able to afford my uncle dignity and privacy (as well as respect) in his final days.

Reply from HC-One, Careline Team at St Margaret's Care Home

Thank you for taking the time to complete a review, your positive feedback is valued and appreciated. We really value the feedback provided by those who use our services.
We note your concern regarding staffing levels; Staffing levels are independently reviewed by independent senior managers against dependency of Residents. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We hope you can appreciate that we keep the front door locked to ensure security for Residents in our care, at busy times there can be a delay in answering the door, there is a notice on the front door apologising for any delay.
The Home Manager has an open door policy and is happy to discuss any concerns so that they can be resolved promptly.
Thanking you again for taking the time to provide really helpful feedback about the home.

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Review from Sheila G (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved into St Margaret's Care Home on 30/09/2016 after initial depression because of her disablement. With the help, cheerfulness and patience of the staff, she is now very happy there. She has often expressed how content she is and is very reluctant to move elsewhere. All the staff are friendly

and easy to approach and mum gets on well with them all. Whenever we visit, she is always immaculately clean and well cared for.

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Review from David F (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

Quite exemplary. The standard of care has been at the top of the tree. Knowledge and skills have been superb. Dignity and privacy is excellent and so professional. Facilities are the cleanest and most pleasant in my experience. Family and visitors are looked after with friendliness and consideration

with a limitless supply of tea and biscuits. I cannot recommend St Margaret's Care Home more highly.

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Review from Wendy G (Wife of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband had complex problems and was looked after and cared for with care, compassion and dignity. All the staff were excellent.

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Review from Kenneth C (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

We cannot fault the care my mother received in all the years she was a resident - the care was 2nd to none.

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Review from Kathryn G (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience

I had to get an EMI bed for my mother. From the minute I came to St Margaret's Care Home I knew this was the right place for her. The care she receives is superb from caring and committed staff who have mams best interests at heart. Mam has been supported fully to settle in quickly and without incident.

There is a genuine family feel within the home and mam is extremely well cared for.

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Review from Steve H (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience

From walking in to walking out the caring of the staff are second to none. They cannot do enough for you and nothing is a trouble for them. They listen and are attending to your full needs. The care they give to the patients is exemplary. All in all, they are a crest to this homing facility. Well done

all and keep it up!!

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Review from Graham R (Son of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience

Great staff. Nice environment. Good location. Care homes sometimes get bad press but in this case, my Mum was looked after well.

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Review from Martin (Son of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience

Our experience with this care home was very very very concerning. Numerous problems occurred during my parents' 9-day stay, with one exceedingly serious issue. The care home have responded to my direct enquiries and complaints with inadequacy and after an internal investigation, they have admitted

that they cannot offer an explanation as to how the extremely serious issue occurred. Although the facilities and activities offered in the care home were good, this does not negate from the seriousness of the problem we have experienced and the fact that, overall, I would not recommend this care home to anyone.

Reply from HC-One, Careline Team at St Margaret's Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

We note your concern regarding the response to your complaint and sincerely hope that you will accept the invitation we had extended to you, to come in and discuss this further.

Thanking you again for taking the time to provide really helpful feedback about the home.

The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

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