St Margaret's Care Home

St Margarets Garth, Crossgate, Durham DH1 4DS
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9.3 94 Reviews
  • St Margaret's Care Home, Durham
Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.

From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.

In the lovely dining areas, residents can relax and enjoy dining with family and friends, taken care of by the catering team who work hard to make mealtimes an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at St Margaret’s, the team take pride in empowering everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at St Margaret’s, so the team is dedicated to supporting residents in building strong relationships in the Durham neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at St Margaret’s to provide the kindest care possible to all residents.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Grebby (Home Manager)
  • Admission Criteria
    • Subject to agreement that St Margaret's can meet assessed needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Margaret's Care Home Reviews (94)

Total of 94, showing 81-94
9.3

St Margaret's Care Home has a Review Score of 9.3 (9.342) out of 10, based on 22 reviews in the last 2 years. Over all time St Margaret's Care Home has 94 reviews.

Overall Experience

  • 69
  • 18
  • 5
  • 1
  • 1

Date Published

94
8
14
22
72

Review from Wendy G (Wife of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had complex problems and was looked after and cared for with care, compassion and dignity. All the staff were excellent.

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Review from Kenneth C (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care my mother received in all the years she was a resident - the care was 2nd to none.

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Review from Kathryn G (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to get an EMI bed for my mother. From the minute I came to St Margaret's Care Home I knew this was the right place for her. The care she receives is superb from caring and committed staff who have mams best interests at heart. Mam has been supported fully to settle in quickly and without incident.
There is a genuine family feel within the home and mam is extremely well cared for.

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Review from Steve H (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking in to walking out the caring of the staff are second to none. They cannot do enough for you and nothing is a trouble for them. They listen and are attending to your full needs. The care they give to the patients is exemplary. All in all, they are a crest to this homing facility. Well done
all and keep it up!!

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Review from Graham R (Son of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Nice environment. Good location. Care homes sometimes get bad press but in this case, my Mum was looked after well.

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Review from Martin (Son of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our experience with this care home was very very very concerning. Numerous problems occurred during my parents' 9-day stay, with one exceedingly serious issue. The care home have responded to my direct enquiries and complaints with inadequacy and after an internal investigation, they have admitted
that they cannot offer an explanation as to how the extremely serious issue occurred. Although the facilities and activities offered in the care home were good, this does not negate from the seriousness of the problem we have experienced and the fact that, overall, I would not recommend this care home to anyone.

Reply from HC-One, Careline Team at St Margaret's Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


We note your concern regarding the response to your complaint and sincerely hope that you will accept the invitation we had extended to you, to come in and discuss this further.


Thanking you again for taking the time to provide really helpful feedback about the home.


The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.


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Review from Helen R (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and aunt have been resident in St.Margaret's for several months, Ths place really is exceptional - it is so homely with welcoming great facilities. All of the staff, the manager, the carers, the chef and the cleaners are so friendly, and genuinely caring - many have worked there for
a number of years. My mum settled in straight away, she enjoys the food and thinks the chef is just fantastic . The activities provided are also thoughtful and well received - mum has enjoyed trips out, exercise classes, live music, a visit from a Shetland pony, and a history presentation about Durham to name but a few. She loves her weekly visit to the on-site hairdresser as well. If you are looking for a care home for your precious relative then look no further.

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Review from Michael S (Son of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home just over a year ago. I wasn't sure about her going into a nursing home, as I had seen some uncaring homes. From day one until her death, the care she received couldn't have been any better, she was loved and allowed to die with dignity. I could not pick one fault with St
Margarets and it's staff, saved me a lot of heartache and worry, as I knew she was safe.

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Review from Linda D M (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at St Margaret's for three years until his death in December 2015. I'm still a regular visitor as I continue to take part in residents meetings. The manager for three years, has achieved through her skill, a treasured team of staff. As you can see by my ratings that there is excellence
throughout.
I particularly have a special message for the wonderful support from management and staff, showing love and care for my dads last declining five days, and extreme compassion from all staff towards our family at this very sad time. My heart felt appreciation.

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Review from David W (Son of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from every member of staff at St. Margarets care home in Durham was outstanding. First impressions of visiting St. Margarets when looking for the best possible home for my mother was very impressive. The home was very clean and modern. Staff had clean uniform, and very friendly. Nothing was
too much trouble from the Manager and all staff. The food always smelt and looked lovely.
We obviously made the right choice with St. Margarets in Durham, and highly recommend this home to anyone looking for the best care possible for their loved ones.

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Review from Anthony A (Husband of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to the care home I have been impressed with everything about the home. All of the staff without exception are courteous and friendly. Everyone, residents and staff use christian names. The rooms are clean and tidy, residents are able to personalise their rooms with personal belongings.
My wife has a wonderful relationship with the staff. The unit has everything residents require. A beautiful small dining room is a highlight. The meals are always of a high standard. I visit regularly at all times of the day and am greeted by a happy caring and knowledgeable staff. There is always lots going on, from arm chair exercises, craft work, entertainment and trips out. There is something for everyone. I am delighted with the care my wife receives and can recommend it unconditionally.

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Review from Ann S (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff treat mum with care and affection. Standards of cleanliness are excellent. Mum enjoys the food and has choice. She also enjoys the activities on offer and joins in whenever she can. The home has a lovely atmosphere and mum has been happy for the two and a half years she has been there.

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Review from Mary D (Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six months and I cant praise the staff highly enough. They are always smiling and you can see the rapport they have with the residents. They are very patient even with the residents who are confused. The manager is very approachable and reassuring and make families
welcome. Food is excellent - so much so that my mother has put on weight. I would have no hesitation in recommending this home.

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Review from Jill F (Daughter of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We cannot fault the quality of care, the environment and facilities offered to Mum for just over four months until she passed away earlier this month. Staff were caring and compassionate; Mum was treated as a special individual and we as a family felt included in all decisions about her care and treatment.
Sadly she was too ill to enjoy much of the food on offer; the menus would not have been out of place in a 5 star hotel! Her room was spacious and comfortable and we thank everyone involved in looking after her.

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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.342 for St Margaret's Care Home is calculated as follows: ( (140 Excellents x 5) + (76 Goods x 4) + (33 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 257 Ratings = 4.342

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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